I'm a Marriott Rewards Platinum -- and obviously a big fan of all of the Marriott concepts. Jackson Marriott is a perfect example of how one can always trust the Marriott organization for safe, clean and pleasant accommodations. My room rate was $79 so the value equation was right up there. I've paid twice that for worse accommodations. Parking was easy and inexpensive ($10-12/night). Check-in was easy. The only service errors: (1) I needed to break a $20 to tip the parking attendant/bell man for parking my car and helping with bags. Went to the bar for change because there was quite a line at the front desk. You would have thought I had asked for a unit of plasma when I asked for change -- "We cannot possibly give you change," was the reply. Not typically Marriott at all. (2) When i went to the front desk to get change, there was only one person on the desk trying to check in 3 different parties. The lone desk manager was doing the best he could to take care of everyone quickly and, fortunately, he looked at me and asked the other guests if they wouldn't mind if he could give me change which was a great gesture. At night, Marriott sometimes leaves one person to handle too many tasks at the same time so you have to be patient. Other than that, the rest of the entire stay was fine. There's nothing open within a couple of blocks for food at night so room service is about the only option and it was fine. Good food and service. This hotel is located in the heart of downtown and it's pretty much abandoned at night. The room was spotless with one of those wonderful Marriott beds and lovely linen. Bath was spacious and clean with plenty of towels and toiletries. Concierge lounge was one of the better ones -- at night it was laid out with snacks like cheese and crackers, cookies, brownies, and sodas, cold water, etc., plus an honor bar. The lounge attendant was the best. He was welcoming as I entered the lounge and made sure I knew where everything was. It was pretty busy in there, around 8:00 p.m., so people were enjoying themselves. The next morning, the lounge had an adequate continental breakfast laid out and plenty of good coffee. Again, good service.
The nice thing about Marriott properties, and this one in particular, is that you can always count on decent treatment, clean rooms, and safety. Jackson Marriott lives up to that. A couple of service flaws didn't change my view at all -- it happens all the time no matter where you stay. I have recurring business in Jackson so I will always plan on staying here.
When I checked out, the doorman gave me excellent directions for my destination and bid me a kind farewell. Love that Southern hospitality -- very genuine and sincere. These are some fine folks who know how the hospitality business.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.