If there were a choice for poor plus, this would be more accurate. The bellman, food service staff, even the engineers were exceptional. Now that being said, you may wonder why I know so much about the engineers. First, on entering our room we met with a loud rushing noise, sounding like the toilet overflowing. Called front desk who didn't seem concerned but they sent the engineer. He kindly checked it out, said he heard the noise, but didn't think it would be a problem. I asked about another room, but he said it is the same all over. Ok, it does become somewhat of a white noise after a while. So, got in and settled, my son and I wanted to find a movie to rent on demand, but found that the tv didn't work. So, called front desk, they sent engineer. He eventually shows up, struggles for about half an hour, but manages to replace the back of the tv and gets it going for us. I asked him to help us find the on demand channels. After looking for a while he understands what we want, but this Marriott has no movie access. Ok, thanks. So we think about getting movie on laptop or iPad. But there is no Internet access. So, called front desk, they sent the poor engineer back to our room. He brings a cable, which does not work. So, he gives us a help number to call. Called them, they go through a long list of instructions, which I have already followed, to no avail. I tried to assure them that it isn't that I can't follow directions....so they ping a few hotspots and eventually get a weak signal to our room. After which we have to call in with the web address for each individual device. Signal too weak to watch said movie, but I am exhausted at that point and have resigned myself to my fate....
On to the hotel itself, the room is small, wallpaper peeling from the wall in several places. The decor screams 1980s from the top of its lungs. The wallpaper in the bathroom is Christmas themed, really, holly and berries. There is one set of towels, one bathrobe and one bottle of water in our room. Even though the resv was for two. I get the impression the hotel might go under if they put two bottles of water in the room!
I have seen this before at some of the Courtyards, but never a "full service" Marriott, the "shop" to purchase snacks is sort of behind the front desk as if they are afraid that someone might lift a package of M and Ms. It just seems a little creepy.
They do have a buffet breakfast which is poor quality except for the omelette station. The lady cooking up some omoletes, eggs, French toast, etc is a ringer. Great French toast and pancakes, too. She is definitely the star of the show, waiters and waitresses were nice.
Given that I am a frequent traveler and have gold status, I would have comped the breakfast to me but they did not. I had been told when making my resv that the concierge room would be open only on the first night of our stay as Marriott doesn't keep it open on the weekends. As it turns out, someone had reserved the lounge for a private party, so it wasn't even available for the first night. There should be some compensation for that, but none was offered. This is the most expensive hotel in Jackson, but it doesn't come close to any other hotel in the region, except maybe it's only slightly better sister hotel in Baton Rouge.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.