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“Service - bleh, some odd and disappointing twists.” 2 of 5 stars
Review of Chili's Grill & Bar

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Chili's Grill & Bar
475 Briarwood Dr, Jackson, MS 39206-3004
601-957-7090
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Ranked #152 of 335 restaurants in Jackson
Cuisines: American, Southwestern, Barbecue, Mexican
Good for: Families with children, Bar scene, Large groups
Restaurant details
Good for: Families with children, Bar scene, Large groups
Arkansas
Top Contributor
54 reviews 54 reviews
35 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
“Service - bleh, some odd and disappointing twists.”
2 of 5 stars Reviewed April 19, 2012 via mobile

We eat at our local Chilis with some regularity, so felt "safe" trying this one while on the road.

Rule #1 at this particular store- for groups of 8 or more they have a written policy (and they even showed it to us!), all must be paid on one single ticket and 18% is added for mandatory tip. Our waitress was not particularly good (and the place was NOT busy at all.

Ther were 9 in our group (7 adults, 2 children). Food came out over a 30 minute period. Those who got their food first were finished eating by the time the last of us received our dishes.

One in our party ordered steak "medium rare" and was significantly overdone. Another got steak fajitas... The steak was literally black from being over done.

Memphis-style Dry Ribs were pretty much on-par with the Chilis chain. No surprise.

Odd twist:
Wife ordered a chocolate shake. What was brought was... Well... Basically tasted like vanilla ice cream with about a half box of cheap chocolate-covered cherries dumped in the blender. The waitress said upon bringing it: "it should be good, it's got cherries in it". Who asked for cherries??? Not my wife who ordered it! When asked, the waitress just said "that's just how they do 'em"...

She didn't seem bothered at all when my wife said she definitely did NOT like it.

Kids meals are suppose to come with a drink... Yet we got charged for one of them (did't notice until got back to the hotel...).

    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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26 reviews from our community

30% Recommend
    2
    6
    7
    6
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Top Contributor
55 reviews 55 reviews
35 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
“Think twice before you go”
3 of 5 stars Reviewed March 20, 2012

Since this Chili's was next door to our hotel and it was late, we went even though there were 5 police cars in front. Whatever happened was over.
Seemed to be extremely popular with the locals. Extremely busy and loud.
The hamburgers were tasty and we did enjoy our meal. We were a party of 8 traveling together.

  • Visited March 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whiteville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“bad service 3 times in a row”
2 of 5 stars Reviewed March 18, 2012

bad service with 3 different servers 3 different times. they ignore you from the time you walk in the door. you wait for someone to say hello, how many and the waiting goes on. food was great when you finally get it.

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Washington DC, District of Columbia
Top Contributor
63 reviews 63 reviews
29 restaurant reviews
Reviews in 28 cities Reviews in 28 cities
38 helpful votes 38 helpful votes
“Yuck!”
1 of 5 stars Reviewed March 5, 2012

Stay away - burger was terrible, fries were cold, and toppings were soggy.

Visited February 2012
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Tallahassee, Florida
Top Contributor
81 reviews 81 reviews
38 restaurant reviews
Reviews in 37 cities Reviews in 37 cities
20 helpful votes 20 helpful votes
“Typical for chain”
4 of 5 stars Reviewed February 23, 2012

Service Better than most, fast and food was hot. Easy acces in and out along I-55

Visited February 2012
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