I made reservations online for this hotel approximately one week before my stay. We checked in at approximately 11 pm and as soon as we got to the room, we noticed there were no towels. My friend immediately called the front desk, and nobody answered. We decided to go to bed and call back in the morning for towels.
We woke up at 6:30 as we had to leave by 8 and my friend called for towels again. The front desk attendant told her they did not have any. We called back fifteen minutes later and the front desk attendant again advised they did not have any towels available and that if we wanted to wait until 8, when the manager arrived, they may be able to find some to wash for us.
We immediately packed our bags and went down to the front desk to check out, so we could go to another hotel that would provide us the basic amenities, so we could bathe. The front desk attendant(same one from the night before) advised he didn't know how to process a credit card refund and later told us that he did not feel that we were due a refund because we spent the night in the room. I immediately asked for the Baymont Inn customer service number and he told me that he didn't know what it was. I actually had to go over to the customer computer in the lobby and look it up myself. My friend asked for a receipt and they printed her one for someone with a different name and different room type. I was told by customer service that each of their hotels is individually owned and operated and that I would hear from someone within three days.
Two and a half days later, I receive an email from the hotel manager. Michael Blount,offering us a free night stay should we pass through Jackson again. I sent him an email back explaining the situation and requesting that our payment for Friday night be refunded since we had to go to another hotel that morning, check in, just to bathe. The next morning I hadn't heard anything back from him, so I sent another email to him requesting the status of the refund. When I received no response from it, I decided to call Mr. Blount. He indicated that he wanted to speak with the staff who was present at the time would call me back the next day. I received an email response offering a 50% refund as he felt that since we stayed in the room, we should have to pay half. I emailed him the next day and finally sent him another email requesting his supervisor and/or the hotel owner's names and contact information. He has yet to respond back.
Apparently this hotel feels that having the opportunity to bathe is a luxury. We would have never stayed there had we known we would be treated this way. Please stay away from this hotel.
P.S.: the hair dryer in the bathroom was broken, and the entire back side was missing. The fan blade was exposed which could cause injury to a child or anyone who attempts to use it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.