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“Great” 5 of 5 stars
Review of Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
3.0 of 5 Hotel   |   235 West Capitol Street, Jackson, MS 39201   |  
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Ranked #3 of 46 Hotels in Jackson
Certificate of Excellence
Gautier, United States
1 review
“Great”
5 of 5 stars Reviewed July 23, 2014

I really enjoyed my stay at the Hilton Garden Inn in downtown Jackson, MS. The atmosphere was wonderful and the staff was very courteous and professional. They provided excellent customer service. My only complaint was the the "wait time" for my meal was extremely long.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, September 1, 2014
Thank you for taking a moment to share your experience with us. We regret that it took longer than expected for us to serve your food. We take all of our comments seriously and will certainly be watching our food service to be sure we are handling this type issue. Thank you for being candid in your remarks. We appreciate your business. Wes Scrape, General Manager.
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519 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Waynesboro, United States
1 review
5 of 5 stars Reviewed July 23, 2014

Had a business meeting. Room and accomodations were great. Clean. Met expectations. Service was excellent. Meeting room was a little small for our very large group but we were accomodated. Breakfast and lunch were provided for our meeting and the food was very good.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, August 27, 2014
Thank you for reviewing us. We are glad you enjoyed our hotel and service. Please stay with us again. Wes Scrape, General Manager
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1 review
5 of 5 stars Reviewed July 22, 2014

We stayed out of convenience to start with and got so much more! Many of my high school class mates stayed this weekend to celebrate our 30 year reunion and could not have enjoyed our stay more! I have heard nothing but praises from them since! The service from the time we pulled up to the curb until we finally came in from the front patio was divine! Many of the staff was fairly new to their jobs, some less than a month, however, they were ALL top of the line! Thank you for a lovely weekend in Grand Style!
Becky and Kelly Allen
Clinton High
Class of 1984

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, VP - HRI at Hilton Garden Inn Jackson Downtown, responded to this review, July 23, 2014
Dear class of 84 attendee's;

Thanks for your stay with us, and so glad to hear you enjoyed your reunion, and stay with us. We'll share your feedback with the team. Hope to see you back before another reunion !

John and team.
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Sacramento, California
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 22, 2014

I have stayed here on three occassions. The room has always been very clean. The breakfast is very good. The staff is helpful. This is one of my favorite places to stay when I travel. The oldest restaurant in Jackson, the Mayflower, is walking distance and a fun place to eat.

Room Tip: Upgade to a suite if available. Very large and comfortable. Relatively inexpensive.
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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tripin1, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 23, 2014
Dear Steven;

Thanks for your many stays with us and great feedback. We appreciate you mentioning our friends at the Mayflower as well, in addition there are a few other great dining spots and of course our restaurant as well. Hope to see you back soon. We'll share your comments with our team !
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Greenwood, United States
1 review
5 of 5 stars Reviewed July 21, 2014

I stayed for a business meeting at hotel, it is a very old building that had been beautifully remodeled. I loved it. Since it was an older building the walls were very thick and so quiet. The room service and restaurant was wonderful with a large variety of great southern dishes. I had shrimp & grits, bread pudding. It was wonderful. I was very impressed, especially for the price.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 23, 2014
Dear Alice;

You have me hungry now at the mention of our Shrimp and Grits ! Glad you enjoyed our hotel and we also love our historic and recently renovated King Edward hotel. We hope to see you back soon.

John and team.
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Tupelo, United States
1 review
5 of 5 stars Reviewed July 19, 2014

Great hotel, friendly staff, good Southern food Great hotel, friendly staff, good Southern foodGreat hotel, friendly staff, good Southern food Great hotel, friendly staff, good Southern food! Great hotel, friendly staff, good Southern food! Great hotel, friendly staff, good Southern food! Great hotel, friendly staff, good Southern food Great hotel, friendly staff, good Southern food!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 23, 2014
Dear Michael;

Thanks for your stay and your feedback. Thanks for your stay and your feedback :)

Hope to see you back soon !
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Valdosta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

Hotel King Edward, built in 1923 and rehabilitated in 2006-2009, is the perfect mix of character and convenience. We found our room to be comfortable and quiet, despite the railroad track being just outside our windows (historic Union Station/Amtrak is across the street). The staff was courteous and attentive. As other reviewers have mentioned, the neighborhood could feel a little safer, but we didn't feel threatened in any way. There was a lot of construction going on around the hotel when we visited, but it didn't interrupt our stay.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, VP at Hilton Garden Inn Jackson Downtown, responded to this review, July 23, 2014
Dear Emily,

Thank you for your recent visit and feedback. Nice to see your comments of our "Historic yet Modern" facility. We hope to see you back soon. John and team.
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Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#3 Business Hotel in Jackson
#4 Best Value Hotel in Jackson
#6 Family Hotel in Jackson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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