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“Getting it Right!” 4 of 5 stars
Review of Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
3.0 of 5 Hotel   |   235 West Capitol Street, Jackson, MS 39201   |  
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Ranked #3 of 46 Hotels in Jackson
Certificate of Excellence 2014
Houston, Texas
Top Contributor
67 reviews 67 reviews
6 hotel reviews
Reviews in 46 cities Reviews in 46 cities
55 helpful votes 55 helpful votes
“Getting it Right!”
4 of 5 stars Reviewed July 6, 2014

Let's just start by saying that this is one beautiful hotel. It is apparent that the powers that be thought out the renovation very nicely. This Garden Inn far surpasses many Hilton hotels I have stayed at. It's location in downtown Jackson is close to everything and only 2.5 miles from the self proclaimed "Hip" Fondren district. The hotel shuttle will take you up to seven miles, if you don't feel like driving. A very short walk to Parlor Market and the Mayflower Café. The food at the hotel is excellent as well with an imaginative menu. Nice wine and cocktail selection and highly competent bartenders. I stayed there on a slow Fourth of July weekend, and after spending years in hotel management I know slow times are the times when service can really slip. But not so here. The service was exceptional on all levels. My room was spotless, upper floor, corner overlooking the railroad station, but thanks to double paned windows, I heard nothing at all. Downtown Jackson is under renovation these days and not very pretty, but this hotel will be my first selection when I return. Man, you gotta get some here!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, VP with HGI at Hilton Garden Inn Jackson Downtown, responded to this review, July 23, 2014
Glad to hear we "got it right" and we appreciate your recent 4th of July visit with us. We thank you for your feedback and post to Tripadvisor, and hope to see you back soon.

Sincerely, John and team.
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507 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Corpus Christi, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2014

Absolutely beautiful hotel, convenient to everything. There is some street construction going on in front but nothing to get bothered over. The food in the bar is fantastic! Clean hotel, friendly staff, great service...did I say Wonderful Hotel!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 3, 2014
Thanks for your visit and "Wonderful" Review. Hope to see you back soon. John and team.
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Tennessee
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 1, 2014

Our last visit to this hotel was during a time when the city was working on water mains and hotel water had a brown hue. This time, the water was usable, but valet parking help was not to be found. Evidently, on a busy weekend night with downtown events, they only have one valet person working and our car sat on the street for 3 hours before being moved. Room was average and mostly quiet, bed was very firm. Not that it is the hotel's fault, but downtown Jackson is a wasteland on weekends. Most downtown streets are torn up and only one lane is open - lIke driving in a minefield. We'll probably look for another place next time. Front desk totally ignored my AARP card, and the desk clerk may have said 3 words during check in.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 3, 2014
Dear Tennessee Travel;

Thank you for your return visit and posting on Tripadvisor. I was disappointed to hear we didnt deliver on our normal stellar service, and apologize to you. I sent a personal note and perhaps we or my team can discuss your concerns, as we well certainly address your comments with our team here. Thanks, John and team.
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Jackson, Mississippi, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 1, 2014

Several yellow urine drops on toilet seat. No light bulb in lamp by phone when trying to turn on to call front desk to report problem. Carpet smelled like someone had gotten sick and big rectangle patch of carpet in front of television. Restaurant very good.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 3, 2014
Dear Bruce;

Thank you for your recent visit to Jackson and stay with us. I was very disappointed to see the issues you encountered, and certainly will be investigating this further. We do much better, and I hope to have the opportunity to prove this ahead. I sent a personal email to you to discuss further. I know Heather and her team strive to deliver top notch cleanliness and service, and can only hope this was a missed room, or system glitch. Hoping to speak with you soon. John and team.
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Ocean Springs, Mississippi
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 30, 2014

Check in was at 4PM, I got to my room at 4:45 PM. Asked for two beds, got one. Sign said self parking was full, please use valet. Parking was not full. Bed was very uncomfortable, firmness selector did not work. Pillow top worn out on head and foot. Towels and coffee left for only one person, both days. Gorgeous hotel, but all show, no go. Could not see bottom of pool, water was so cloudy. No free breakfast available and breakfast room service not available. Parking cost $14 a day. Will not stay there again. They ruined my 38th Anniversary weekend.

Room Tip: Don't stay here, find a different hotel.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 3, 2014
Thank you for your recent stay and post on Tripadvisor. From our guest feedback, we make corrections as needed to our operation. I was very disappointed to see we failed you during a recent visit. I sent you a personally email to discuss further and resolve to your satisfaction. My apologies, we can and do much better !

John and team.
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Natchez, MS
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 30, 2014

When my wife made reservations to the old King Edward Hotel I was unsure of what we were in for, but from the time the valet took our car those apprehensions disappeared.
Service - impeccable, from front desk to bar to housekeeping.
My wife had inadvertently made the reservation for the wrong day. Anthony at the front desk helped us solve our problem in short order and we were on our way up to roomy and comfortable accommodations. When we called for extra towels, housekeeping was there in a jiffy. The bar staff and restaurant servers were friendly and super hospitable.
All in all, if we need a hotel close to downtown Jackson, we'll choose Hilton Garden Inn again!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 3, 2014
We do appreciate your recent visit and great review on Tripadivsor. We are glad we exceeded your expectations and you enjoyed your visit with us. I will thank the team, and especially Anthony at the desk, for assisting you with your reservation. We hope to have you back soon.

Team Jackson
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New Albany, Mississippi
Top Contributor
95 reviews 95 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 25, 2014 via mobile

I Accompanied my husband with 2 granddaughters to this hotel for a meeting. I was a little apprehensive about the location at first because I'm not as familiar with downtown Jackson as I once was. I felt perfectly safe as we arrived at the hotel. We were met at the curb with valet parking by very efficient & courteous staff. Everyone we encountered was much the same. The indoor pool was small but adequate. The lobby was beautiful and the renovation was done extremely well. Food service in the lobby was great. The work on Capitol St. Was inconvenient but did not affect the hotel service at all. I plan to come back when the street construction is done to enjoy the full effect of this great hotel!!

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, July 3, 2014
We thank you for your recent visit and positive posting to Tripadvisor. We were glad to hear you enjoyed your stay with us at the Historic King Edward HGI - Jackson. We hope to see you back soon. John and team Jackson.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in Jackson
#3 Best Value Hotel in Jackson
#4 Business Hotel in Jackson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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