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“Hilton Really?” 2 of 5 stars
Review of Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
3.0 of 5 Hotel   |   235 West Capitol Street, Jackson, MS 39201   |  
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Ranked #3 of 47 Hotels in Jackson
USA
Top Contributor
105 reviews 105 reviews
68 hotel reviews
Reviews in 46 cities Reviews in 46 cities
73 helpful votes 73 helpful votes
“Hilton Really?”
2 of 5 stars Reviewed April 25, 2014 via mobile

I have stayed in several Hilton Garden Inns. This one can use some work to meet Hilton standards in my opinion. At least the room I was in. Bathroom shower old and showing signs of wear and tear. I opted for shower shoes because it Didn't feel clean. Tattered carpet at bathroom entrance. The area outside the hotel is a mess due to construction. Very few nice dinner options within walking distance but the Iron Horse has good food.
Staff showed good southern hospitality but I probably wont return.

Stayed April 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, May 22, 2014
We strive for excellence and your satisfaction is guarenteed at Hilton Garden Inn.
i took you comment into my daily inspections.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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425 reviews from our community

Traveler rating
    194
    137
    51
    29
    14
See reviews for
86
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166
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Gulfport, Mississippi
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2014

There is a lot of road work being done on the street in front of this hotel right now, so it's not the easiest place to get into. However, the shuttle service was excellent and the valet is very helpful getting in and out of the hotel. You pay $14 a day whether you self park or use valet so you might as well use it!
There is a Seattle's Best Coffeeshop connected to the hotel so that is a big plus! This hotel is right downtown in the business district but there are a couple places to eat just a couple blocks away.
We were very disappointed in the hardness of the beds and the small pillows on the bed, but other than that, our stay was very pleasant!

Room Tip: I would bring my own pillow to stay at this place!
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, May 22, 2014
Thank you for your valued comments. we look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 19, 2014

The historic building needs some work. A/C units are inadequate. Housekeeping does half the job. Surrounding area is run down and unwelcoming. Tolerable short stay but there are WAY better options for the price.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston, Scotland, United Kingdom
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 14, 2014

As driving in to Jackson was very uneasy with the surrounding area. Looks like the area is In regeneration. When you walk into hotel wow it is beautiful all marble stunning staircase. Rooms are standard clean everything you need. It does not look safe to wonder about but hotel us fine for a stop over. New out door mall about 10 mins drive away. Breakfast is lovely good selection. Staff are very helpful.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, May 22, 2014
Thank you for your valued comment...we look forward to your next visit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hernando, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2014

Go back in time, by taking time. Ride the City of New Orleans train, jump off in route to New Orleans or Chicago. Stay the night and enjoy past grandeur of a time long ago. While visiting, take some more time to visit the Museum of Natural History, just a short ride from the downtown.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, May 22, 2014
Thank you for your valued comment and the courtesies therein!
we all look forwrd to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mccomb, Ms
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 7, 2014

Wow! Wow! Wow! Never have I been treated so well by hotel staff before!!! The surrounding neighborhood not so good, but the quality of this hotel makes up for any neighborhood shortcomings. The area is being revitalized and streets being re-done--so hope is near for that. Highly recommend the roasted tomato soup & cheese toast with melted brie--OMG good!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, May 22, 2014
Kindly take "ownership" of how you were treated...as it is easy to be nice to nice people...even easier to be professional when in servicing other professionals.
We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2014

If you do any amount of traveling, you expect a certain amount of helpfulness from hotel staff, and most times you get it. There are the exceptions though - and the Hilton Garden Inn in Jackson, MS is one of them. You get the 'full court press' of Southern hospitality here and even when you are dining alone in the hotel dining room (which normally you wouldn't do because the food is mediocre) - you feel cared for and the food is SPECTACULAR! From one night to the next, the waiter remembers what you liked to drink, and whether you want to sit at the same table, or try a new one. Can you tell I LOVE staying here?! Unfortunately, this will be the last trip to this client and this wonderful hotel -if you have occasion to stop off in the downtown Jackson, MS - it is a MUST stay!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, May 22, 2014
You're the greatest...thanks for your courtesies!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Jackson
#3 Business Hotel in Jackson
#4 Romantic Hotel in Jackson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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