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“Outstanding!” 5 of 5 stars
Review of Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
3.0 of 5 Hotel   |   235 West Capitol Street, Jackson, MS 39201   |  
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Ranked #3 of 46 Hotels in Jackson
Certificate of Excellence 2014
Staunton, IL, USA
1 review
1 helpful vote 1 helpful vote
“Outstanding!”
5 of 5 stars Reviewed July 14, 2013

This hotel is amazing! We are traveling from Illinois on our way to Gulf Shores, AL. We pricelined a room in Jackson and we got this. COULD NOT HAVE BEEN HAPPIER!!! We finally arrived at around midnight and our 7 year old daughter was already asleep. The front desk staff was more than friendly and accomodating. One nice man asked where we were coming from and after talking for a few minutes about how far away he thought Illinois was (lol) and how my husband rode in a 34 mile bike race that morning before we left, the man returned with 3 bottles of Powerade and told us to "refuel" before heading back out in the morning. There was some issue with the Priceline charge and the lady checking us in was so friendly and assured us things were fine and that after she got us in our room so we could settle in for the night, she would investigate. The lobby is gorgeous! Clearly lots of history in this old Suthern building. Updated with the finest amenities, yet true to the character of the South. The room was clean, bed was comfortable, shower was fantastic, and there was a Keurig in the room! Parking was valet in a locked garage with 24-hour security, which was fantastic because the back of our truck was loaded down with luggage and 2 sets of golf clubs. And at $15 it was a steal! When the valet brought our truck around the next morning, he made sure we were good with directions before we headed out. We would highly recommend staying at the Hilton Garden Inn Downtown in Jackson, MS to anyone who is going to be staying in the area. Thanks!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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503 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • English first
  • French first
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  • Spanish first
  • Any
English first
Port Gibson, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 11, 2013

This hotel is great. The staff was friendly and they had everything ready for me when I arrived. The parking was a little pricey but I got a great park across the street from the hotel. The bellmen was great and very helpful. I would definitely recommend this hotel to everyone.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 11, 2013 via mobile

I always stay here when I'm in Jackson. This is a really well done renovation with modern amenities in an a historic downtown building. Looking outside your room window at the downtown area looks as if you are looking back in time. they have a very good breakfast and cute bar/nice lobby.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamondhead, Mississippi
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 7, 2013

The King Edward Hotel (Hilton Garden Inn) is a beautiful restored property. The public areas are stunning. Congratulations to the owners for adhering to the historical aspect of this jewel. The service, however, is lacking. No coffee in our room...called guest services...waited an hour...called again...waited 45 minutes...then went down to the lobby myself. The man at the front desk seemed as if he as "inconvenienced" by my request. He told me to "run on back up to my room" and he would have it delivered. NO! I waited 15 minutes for the coffee I had requested repeatedly for 2 hours.

The rooms are also very small...which is a result of this being a restored property. I would of hoped they would have combined two rooms into one....and the room was already in need if repair...a hole in the door, peeling wallpaper....next time in in Jackson, I'll stay at the Hyatt.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

Although downtown Jackson is rundown and a bit desolate, the King Edward Hilton Garden Inn is a bright spot. We stayed here twice on our way to and from Destin, Florida, and both times were greeted with the same warm welcome and great service. Our room was spacious and clean, and the hotel itself is beautiful and located in an historic building. We had breakfast on our first visit. Our omelets were delicious and the cook even checked to make sure we enjoyed them. On our way home, during our second stay, we had dinner and drinks. Again, we were treated to great service and food. The employees here aim to please.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2013

Love it! Would highly recommend it. Don't be scared off by surrounding area, it is in original downtown area. Very close to Jackson State University. The staff is very friendly and eager to please. The manager and his assistant are very personable and helpful. The breakfasts are awesome. Very clean, rooms very comfortable and functional.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killeen, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2013

Beautiful rebirth for this hotel. It used to be the King Edwards Hotel and they even kept some of the charm and character of the hotel. I think the hotel shoukd offer free breakfast like the Hampton but its okay because at least they have a restaurant where you can order what you want. My bed was kind of hard and the adjuster was broken I slept okay. I would stay here again and would recommend this hotel to anybody.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in Jackson
#2 Business Hotel in Jackson
#3 Best Value Hotel in Jackson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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