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“Nice historic hotel” 4 of 5 stars
Review of Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
3.0 of 5 Hotel   |   235 West Capitol Street, Jackson, MS 39201   |  
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Ranked #4 of 47 hotels in Jackson
Raleigh, North Carolina
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
“Nice historic hotel”
4 of 5 stars Reviewed June 1, 2013

This Hilton Garden Inn was previously known as the King Edward.Hotel. The checkin staff is pleasant attentive. The breakfast was good. The hotel is in central downtown Jackson. I rooms were nice and clean. I was there for a meeing/conference. The conference facilities were average at best. However, if you are looking for a nice room, this was a very nice hotel.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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317 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
A TripAdvisor Member
3 of 5 stars Reviewed May 31, 2013

Original room was still dirty...beer bottles, dirty glasses and beds unmade. Service in bar and restaurant was terrible. I don't normally complain but having these on sight were the reason for picking this hotel. One waiter/bartender on staff - never got waited on. It was not the employees fault - the hotel was simply understaffed.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, June 5, 2013
We thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible.

We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.

Yours sincerely,

larry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Mississippi
1 review
5 of 5 stars Reviewed May 30, 2013

Good afternoon,my name is Taroji Smith and im an a employee at the king Edward hotel downtown Jackson,first let me start off by saying the teamwork in this building is awesome.one reason is the great leadership of our general manager and my dept heads let me tell you its a joyous place to work and business. I even as a steward in the kitchen often read all the customers reviews and its very important to me. just let me assure all potential visitors this is a excellent hotel to visit,stay,eat, and have a great time at.thanks everyone for your time and inputs have a blessed day.!

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 29, 2013

A nice hotel with a good atmosphere, the staff is very friendly and helpful. Rooms are nice, but it looks as though they may be in need of a remodeling or at least new carpet. A beautiful lobby and good breakfast in the morning.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2013

My stay here was error free! Staff was friendly and helpful. My room was very nice, and although it was on the the train station side of the hotel, my room was quiet. Breakfast was good and enjoyed the bar. Great location in downtown. When in Jackson, check it out.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jackson, Mississippi
1 review
5 of 5 stars Reviewed May 23, 2013

23 May 2013

I want to personally thank the staff of the HIlton Garden Inn, Jackson (MS) Downtown location, for their forebearance and hospitality in allowing myself and a family group to utilize the lobby of their facility for their family legacy portrait session. The Hilton Garden Inn is also the historic King Edward Hotel located here in Jackson, MS. As a native Chicagoan, I would rate this architecturally beautiful facility on a par with the best that this nation has to offer!

On 18 May 2013, I was photographing a family group on a legacy walk at the Mississippi State Capitol and the historic landmarks of Jackson State University. Per the permission of the Hilton Garden Inn, the evening was capped with the concluding family image in its lobby. All 16 members of the family agreed that this was the most appropriate way to end the reunion. Even though myself and the group were not guests at the Hilton Garden Inn, we were received with full amenities, and this after a late evening call 17 May 2013 requesting permission, and accomodating us the evening of 18 May despite three wedding groups which had arrived simultaneously!

With this communique, I would personally and publicly like to acknowledge the assistance and forebearance of:

Larry Hollingsworth, General Manager
Sandra Vu, Guest Reception Manager ( Daytime )
Tenesha Wells, Guest Reception Manager ( Evening )
Lewis Stewart, Assistant Guest Reception Manager ( Evening )

To all travelers whose routes take them through the Jackson metropolitian area, whether for business or recreation, it would be a disadvantage if you did not avail yourselves of the service and atmosphere of the Hilton Garden Inn. Your stay will allow you to absorb both the rich historical legacy of the King Edward Hotel and the current legacy being established under the Hilton Garden Inn and the Hilton name, which has always been synonymous with top tier hospitality worldwide.

On behalf of the Smith family, and myself, thank you for your service!

With The Highest Regards,
Nathaniel Clark, Jr.
LensIIKameraWerks,Inc.
Jackson, MS
601-812-3055
nl_clark@comcast.net

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
2 of 5 stars Reviewed May 22, 2013

Police was all over hotel when I arrived. Not one person ask to help me with bags or to tell me what was going on when I arrived. Room was hot and had lots of noise. I was on the 7th floor and you could smell pot all in the halls. Reported but no help from staff. To much to spend on a hotel for this to happen.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Jackson Downtown

Also Known As:
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Address: 235 West Capitol Street, Jackson, MS 39201
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#2 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
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