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“Classic Hotel valuable part of Jackson history” 5 of 5 stars
Review of Hilton Garden Inn Jackson Downtown

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Hilton Garden Inn Jackson Downtown
3.0 of 5 Hotel   |   235 West Capitol Street, Jackson, MS 39201   |  
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Ranked #4 of 47 Hotels in Jackson
Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
“Classic Hotel valuable part of Jackson history”
5 of 5 stars Reviewed August 29, 2012

This hotel is a classic building meticulously restored. It's a real asset to Jackson. I'm from Atlanta and we would covet such an historic institution. Jackson is fortunate that investors had the foresight to invest a fortune to save and restore this beautiful building that will be an asset for downtown Jackson for future generations. The rooms are immaculate and service is impeccable. Manager Larry Hollingsworth is personable, possesses a love of history and it shows when you are in this hotel. He has put together a great staff. I hope the locals appreciate the treasure they have and that travelers utilize the hotel when in the area.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, September 1, 2012
Your comment brought me a smile this morning...thank you!
My Dad was a history scholar, and I guess that this remains a part of me- of which i am so proud.
I am honored to work here and be host to great people like yourself-
So happy you enjoyed what i call the MYSTIQUE of this great hotel.
I think the Georgian Terrace is similar to our hotel in your great city of Atlanta-
Please say hello the next time you’re in our hotel-
The staff joins me with saying; "we are honored" by your comments and appreciate your gracious professionalism-
Thanks so much for letting others know how you felt here!
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427 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Forest, Mississippi
Top Contributor
72 reviews 72 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 28, 2012 via mobile

I Love The Hilton Garden Inn downtown also known as the King Edward! It's a Beautiful, Clean and Convenient and Secure Valet Parking is a plus!! I stay here Every time I stay in Jackson. The Architecture is Timeless and Beautiful! The Service is Always Top Notch! The Resturant is Fantastic and so is the Made to Order Breakfast!!! The rooms are spacious, always clean and the Beds are phenomenal!! I have stayed at the King Edward three times just this year. It's never been a let down! The Staff has always been friendly and helpful! I would recommend this Hotel to Anyone staying in Jackson!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, September 1, 2012
Thank you...thank you-
We appreciate your comments on our Historic hotel...so i that you noticed the architecture which we fell adds an element of mystique to this Grand Ole' Lady
We work very hard in the area of food and beverage to add a dimension of distinction
Thanks so much again for taking a moment to let others know about your experience
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New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 20, 2012

My boss just returned from a week-long business trip and stay at the King Edward/Hilton Garden Inn. Upon his return, he was extremely complementary of the hotel, the hotel staff and the King Edward Grill. He commented on how the staff was very helpful, friendly, and courteous. Richard Henderson was very helpful in assisting with the room accommodations. We look forward to future stays at the King Edward/Hilton Garden Inn.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, September 1, 2012
Richard is an excellent member of our associate family...please know that i will reach out to him with your comment.
We like to think of our hotel as minutes from everywhere , but miles from the ordinary...this is especially true of our Food and Beverage- Our chef is known as Mississippi's best chef to watch in the future.
Thank you so very much for your kind comments...glad your boss was happy....good service from a great hotel creates improved guest productivity ....that's our aim, as we realize client loyalty takes precedence over all other things here!!
Thank for taking the time to let others know!!!
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Magnolia
Top Contributor
89 reviews 89 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 19, 2012 via mobile

Wow at the friendly staff! We had a great experience as far as service from valet to front desk to Tim, the maintenance helper who came up to our room and tried to fix our REALLY firm bed. That was our only complaint, actually. The dial was supposed to soften it but the bed was hard as a brick :( not comfy at all. However, the hotel is beautiful and we got a good rate so we are still happy.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, September 1, 2012
Thank you for using the term exceptional in your comment about our levels of service.
I kindly ask you to take ownership of your statement since we believe that it's easy to be nice to nice people and even easier to be professional when in service to other professionals-
Tim remembered the bed incident...we replace the mattress...thanks to YOU!
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Madison
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 16, 2012 via mobile

I found all of the staff incredibly friendly. The hotel is gorgeous, and there was an excellent lounge singer filling the lobby with great energy. Parking was a little confusing, but everyone from desk staff to valet to server was exceptionally accomodating. I would stay here again.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, Manager at Hilton Garden Inn Jackson Downtown, responded to this review, September 1, 2012
Thank you for the kind words offered on our Historic Jewel.
So glad you enjoyed the Jazz...all great hotel deserve to have guests like yourself and fun music.
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Mantachie, Mississippi
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 11, 2012

I was here for 2 nights for a convention. For convenience, I really enjoyed the on-site restaurant and the nearby restaurants such that I never had to get my vehicle out of parking during the entire stay. Very comfortable room, clean room, everything worked, all staff very courteous and seemed to actually enjoy their jobs. Would stay here again.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, August 16, 2012
My Dear Guest-
Thank you for the courtesy of your kind message endorcing our people and the hotel. I am very happy to hear that you enjoyed the Mystique of this historic hotel, but was most gratified that the culture of the associates revealed that we really do love what we do... especially when in service to people like yourself.
Glad also that you enjoyed the food from our Southern Culinary Collection and ventured to the rich culinay rewards in the downtown area near the hotel.
Thank you again for your courtesies and your patronage. We are "at your service" upon your return.
Kindly accept our best wishes
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Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 8, 2012

This is a nicely-done renovation of a historic hotel in downtown Jackson. Unfortunately, downtown Jackson is still pretty deserted -- but hopefully the King Edward/Hilton Garden Inn is a sign of things improving.

The hotel restaurant does a good job, and is one of the few places to eat in Jackson on a Sunday!

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, August 10, 2012
Thank you for your comments about the historic King Edward Hotel.
So glad you enjoyed the mystique of the hotel.
We like to think that we're minutes from everywhere and miles from the ordinary.
There are many stories about this fabled hotel.... kindly return so i may share a few with you.
Thank you again for your comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Jackson
#3 Business Hotel in Jackson
#4 Romantic Hotel in Jackson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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