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“Good Value -- Recommended” 4 of 5 stars
Review of Fairfield Inn Hattiesburg

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Fairfield Inn Hattiesburg
2.5 of 5 Hotel   |   173 Thornhill Dr, Hattiesburg, MS 39402   |  
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Ranked #6 of 34 Hotels in Hattiesburg
Petal, Mississippi
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good Value -- Recommended”
4 of 5 stars Reviewed April 20, 2013

This hotel has clean, comfortable rooms, a nice lobby area, friendly staff, a decent fitness room -- all at a pretty good value. The location is a little tricky -- it is located right off Hardy St. near I-59, but the driveway is a little difficult to get to with a lot of traffic -- not a big deal, just a little bit of a surprise. Overall, this hotel will not overwhelm you, but it is a good place to stay -- recommended.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, April 22, 2013
Thank you for such a wonderful review on Trip Advisor for the Fairfield Inn & Suites in Hattiesburg, MS. We strive to meet customer expectations in every area of hospitality. It is our goal to make you feel at home, from our comfortable rooms to a tasty breakfast before departing! Thank you for your recommendation and we hope you will stay with us again when in this area in the future.

Beth Ballard, General Manager
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112 reviews from our community

Traveler rating
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    6
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38
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Black, Missouri
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 19, 2013

The Fairfield Inn in Hattiesburg is a good hotel. The staff is very friendly and helpful and the room was nice and clean. However it is very difficult to fine the hotel. It's on a back street and not well marked as how to get there. Other than that, the stay was fine. I stayed there because of Rick R's review about how good the staff is. I didn't regret my decision.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, April 22, 2013
Thank you for informing us of your difficulties with finding our location upon arrival at the Fairfield Inn & Suites in Hattiesburg, MS. We apologize for your inconvience and will try to correct the problem. We are happy that you chose us and pleased that you enjoyed our nice, clean rooms. Our staff is here to serve our guests and help in any way we can! Feedback is an important part of improving our overall guest service and we thank you for your review. When in the Hattiesburg area again, we hope you will choose to stay with us!

Beth Ballard, General Manager
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Vicksburg, MS
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 4, 2013

I travel to Hattiesburg occasionally. And I am in search of a good, reasonably priced hotel. I have yet to find it. One by one I am knocking hotels off my list (to date I cannot recommend the Holiday Inn, the Hampton Inn or this hotel). I travel alone, and as a woman, I like to stay in hotels where I feel safe, so I tend to choose nicer hotels when I travel. This Fairfield Inn is definitely Marriortt's bottom of the barrel. The whole place feels like an after thought. The parking lot is cramped, the ceilings are low and the room felt small. If this was a Days Inn, I would be impressed, but it's not, it cost around $50 more per night than the Days Inn, which was right across the parking lot. My bathroom had mold in the corners and the shower rod was starting to come off the wall. The fridge was tiny and missing some of the shelves, so when you opened the fridge door, everything came tumbling out. There was a dehumidifier in the room which was needed because the room felt damp. The linens were fine, but the bed skirt was coming apart in places and the carpet was worn. For one of the more expensive hotels in Hattiesburg I expected more. When the maid cleaned my room, she only replaced my in room coffee supply with decaf. I was happy there was some in the lobby. And the location is akward to get to. The light dampening curtains did not close completely so a lot of light was let into the room all night.

On the plus site, the staff was nice, the treadmill worked and there was a good supply of coffee in the lobby. All of these things would have been fine if this was not one of the more expensive hotels in Hattiesburg.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, April 15, 2013
We are sincerely concerned that our hotel did not meet your expectations for your business stay. Customer satisfaction is our utmost priority and hope you will give us another chance to correct those things that you brought to our attention. Your comments will be given to our staff and resolved so that any future stays will be enjoyable to a business traveler like yourself . Your review is greatly appreciated. I would also like to offer my apologizies for any dissatisfaction you experienced and hope that you will choose to visit us again in the future if in the Hattiesburg area.

Beth B
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Saint Petersburg, Florida, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 17, 2013

My mother's house was destroyed by a tornado. The next morning I arrived from Florida and took her searching for a hotel to stay in. All rooms at the Fairfield Inn were booked. The General Manager (Beth) personally called 6 different hotels to find a room for my mother (the room found was in a different chain of hotels.). Beth gave my mother her cell phone number and told my Mother to call her the next day and she would do all she could to get her into the Fairfield Inn. Two days later we walked into the Fairfield Inn and asked if Beth was working. J.P. (the assistant GM) immediately asked if my mother was the lady that had been in 2 days ago and had been referred to another hotel. (Beth had made sure her staff was aware of my Mother's situation -- this during a very hectic time as recovery crews were pouring into the city looking for rooms.) JP told my mother that they had room for her. The fact that the staff remembered my mother's situation (during a very hectic time) shows the attention to detail and personal care that this hotel's staff has. My mom has been there 3 days now and every time she walks into the lobby, she is asked if there is anything she needs. With the recovery effort going on, the hotels in this area will be booked for weeks .. Yet the staff there has made my Mom feel safe and a part of the hotel family (a nice feeling after spending the days trying to salvage belongings from a destroyed home.). I cannot recommend this Hotel highly enough -- this is a very special staff who truly care about people. (Oh yeah .. Location and rooms are great too --- that's why we went looking there first.) STAY HERE if you need a room in Hattiesburg!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, March 11, 2013
Thank you for taking the time to write an excellent review for the Fairfield Inn & Suites in Hattiesburg, MS. We are so very sorry for your Mother's loss in the recent tornado that swept through our city but are happy that circumstances eventually allowed for us to accommodate her. Customer service and satisfaction is always most importnat at our Marriott property. As General Manager, do not hesitate to let me know if there is anything else that we can do to make your Mother's stay more comfortable and accommodating.

Beth Ballard, General Manager
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Metro DC
Level Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 12, 2013

If you've stayed at other Fairfields, you'll recognize the decor, services, rooms, etc. Everything is comfortable and clean. The usual Fairfield front desk convenient store is always... well, convenient. Staff were friendly and the breakfast was adequate, though not great. No problems with parking. Lots of nearby options for restaurants and big box stores.

The price was on the high side, but I've always been somewhat surprised that Hattiesburg hotels are able to charge so much. But it was a good night's sleep with no surprises.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, February 18, 2013
We are pleased to hear about your positive experience at the Fairfield Inn & Suites, Hattiesburg, MS and happy to know that we were able to meet your expectations, from the comfortable, clean rooms to the local selections for shopping and dining! Our guest satisfaction is our priority and #1 goal! We would like for you to visit us again in the future if in the Hattiesburg area and appreciate your positive comments on Trip Advisor.

Beth Ballard
General Manager
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Mountain Brook, Alabama
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 5, 2013

We left the Super Bowl in New Orleans and drove back to Hattiesburg. The front desk lady was super friendly - typical southern charm. The hotel appeared to be fairly new and was well decorated. Most of the entry doors to the rooms have damage at the bottom and they need to be replaced. The bed was very comfortable. The only complaint is that the hotel was hard to find. We had to circle a few minutes to find the hotel. Better signage would be helpful.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, February 18, 2013
We are happy to know that your experience at the Fairfield, Hattiesburg, MS met your expectations for a pleasant stop before the big game, from the welcoming "southern" greeting by our staff to a restful nights sleep in our guest room. We hope you will choose to stay with us if you are in the Hattiesburg area again in the future. We value your use of Trip Advisor to let us know your satisfaction with your experience here. It is our goal to meet all our guests expectations every visit. Thank you for choosing Fairfield Inn & Suites, Hattiesburg, MS!

Beth Ballard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OKC
2 reviews
5 of 5 stars Reviewed January 11, 2013

A handful of us came to Hattiesburg (from OKC)for a wedding and it was a whirlwind of a trip. Kathy at the front desk was AMAZING. She assisted in getting us checked in early so that we could rest after the long trip & with a couple additional hiccups we encountered along the way. The hospitality in MS did not disappoint!

Thank you- we would absolutely stay here again!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, January 12, 2013
Your review for the Fairfield Inn & Suites in Hattiesburg, MS is just what we like to hear from our guests because it lets us know that we are meeting their needs! Our staff strives to help by addressing each and every particular need. I have informed them of your compliments and we are happy that you will choose our hotel if you are in the area in the future. Thanks for using Trip Advisor to post such positive comments!

Beth Ballard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Hattiesburg

Address: 173 Thornhill Dr, Hattiesburg, MS 39402
Location: United States > Mississippi > Hattiesburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Hattiesburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Hattiesburg 2.5*
Number of rooms: 79
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Also Known As:
Fairfield Hattiesburg
Hattiesburg Fairfield Inn

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