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“Nice place to stay, very friendly staff” 4 of 5 stars
Review of Fairfield Inn Hattiesburg

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Fairfield Inn Hattiesburg
2.5 of 5 Hotel   |   173 Thornhill Dr, Hattiesburg, MS 39402   |  
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Ranked #8 of 34 Hotels in Hattiesburg
Memphis, Tennessee
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Nice place to stay, very friendly staff”
4 of 5 stars Reviewed January 9, 2013

I stayed at this Fairfield Inn on my way through town on 12/28/12. It was perfect for a quick trip. The hotel was clean and well maintained, overall, but the bathroom could use some updating. It didn't appear that the shower and tub had been re-caulked in quite some time. It was clean but just little things like that couldn't hurt. It was quiet though and the bed was very comfortable, I slept great.

Upon my arrival, I was greeted by Esther at the front desk. She couldn't have been more friendly, helpful and professional. She informed me that I was the 'guest of the day' (due to being a Marriott member (I recommend that you become one if you aren't) and I was upgraded to a suite. After driving for hours in storms, this was a pleasant surprise. I also called to ask about cabs in the area, once I was in my room, and again, Esther was extremely helpful.

This hotel is located off of Hardy, a very busy street in Hattiesburg, so there are a lot of dining options to choose from. I decided on (based on Esther's recommendation) a place across the street called Tabella's. The food was very good and the staff was friendly & efficient. So if you're looking for somewhere to grab some dinner, I recommend this place if you don't want to venture out too far.

I think my only complaint is trying to get to the hotel from Hardy St. when you're coming from the direction of I-59. The left turn lane was very backed up and it takes forever to get through it. Once you turn left, you need to go IMMEDIATELY left again or you've passed it. This was a little difficult to see at night, in the rain. No fault of the hotels, I'm just stating that Hardy at 40th Ave. is a very busy intersection.

I would definitely stay here again and am thankful for the hospitality of the staff.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, January 12, 2013
It was great of you to write such a satisfactory review on Trip Advisor about your experience at the Fairfield Inn & Suites! It sounds like our staff was able to accommodate you with an upgrade, which is available for Marriott Rewards Members when available and help you with several other needs while in Hattiesburg. We are happy that guests want to sample our local cuisine and that we can provide suggestions along that line. Thank you for choosing Fairfield and we hope that you choose us again when traveling!

Beth Ballard
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98 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Elizabethtown, Kentucky
Top Contributor
57 reviews 57 reviews
36 hotel reviews
Reviews in 45 cities Reviews in 45 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 1, 2013

My son and I stopped at this Fairfield on the way to New Orleans for the Sugar Bowl. I had reserved the room with points. The hotel was easy to find off I-59. The employees that we met were courteous and seemed proud of their job. The room was clean and was a typical Fairfield Inn room. It had a microwave and refrigerator. The breakfast was typical and the breakfast items were well stocked. The only negative was the room still had the old 4:3 analog style TV. Time for an update there. Also the exterior glass of the windows needed a good cleaning. There was a dirt film on it. This hotel is very convenient to the University of Southern Mississippi. I would stay at this hotel again primarily because of the hospitality of the employees.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, January 12, 2013
Thank you very much for taking the time on Trip Advisor to let us know that your experience at our hotel was not only conveniently located for the ballgame but that we met your expectations! I have told our staff about your complimentary statements about their hospitality and are glad you enjoyed the breakfast array of foods. We invite you to stay with us again if you are in the Hattiesburg area!

Beth Ballard
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Rendon, Tx
Top Contributor
142 reviews 142 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

Best thing to do if you are needing to stay in Hattiesburg is to get the Miss./La. Coupon booklet which is available at most gas stations in these two states. The savings is substantial...and this is why I gave it a four rating. Plus I get my Marriott points.
Our room was clean and well stocked..has a microwave and small fridge. Premium movie channel ...showtime is available (no charge)

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, Manager at Fairfield Inn Hattiesburg, responded to this review, January 12, 2013
Thank you for letting us know about your satisfaction with our hotel and services by posting on Trip Advisor. It seems that we met all your expectations, which is our goal for our guests! We hope to serve you again in the future by providing the same pleasant accommocations!

Beth Ballard
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Lima, Ohio
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 24, 2012

There was nothing really bad about the hotel, it just was not a good stay. We could not get the room to cool down, so we were hot all night. The shower had a lot of mildew in it so it just did not feel clean. We paid $10 more for a bigger room which was nice for our baby. The thing that really upset me is that when we checked in the guy helping us told us breakfast was at 6:30. We got the baby up and planned for that. We go downstairs and some stuff is out, but the fridge is locked. We notice the sign says that breakfast does not start until 7 am. My husband asks the person at the front desk and they say, sorry you have to eat what is available. The breakfast person has the key and they don't come in until 7. I guess I just found that very hard to believe, what if the breakfast person gets sick? I did not like the value for the money and will not stay again.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, Manager at Fairfield Inn Hattiesburg, responded to this review, December 29, 2012
I'm glad you close to stay at the Fairfield Inn & Suites and thank you for taking the time to write a review on Trip Advisor. We are sorry to hear of the problems with your room but will bring those things to the attention of our housekeeping staff. We strive for excellence and hope you will give us another chance to correct those things that were in error.
Sincerely,
Beth Ballard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 2, 2012

I had guests coming to Hattiesburg for a family funeral. Being a Marriott Platinum Elite Member, I wanted to take care of their room with my points (I had never used my points for someone else's stay!) so I called the hotel, talked with Eric, told him what I wanted to do, and he directed me, with ease, through the steps online, then told me to call him back with their names.

I did as Eric had instructed, called him back...and when my guests arrived the hotel, they called me immediately and told me that they had never been treated better--or greeted more enthusiastically--anytime in their lives than they were treated by the staff and management at this property. (And they're seasoned travelers, in the mid-70s!!!)

The next day, after the funeral, they couldn't thank me enough for getting their room THERE. They told me they had been upgraded to a suite--two rooms, two tvs, etc.--and felt like they were "royalty". Clean, convenient to everything, and included a free, wide-ranging continental breakfast. They said they couldn't have been more pleased--and neither could I, considering this team had acknowledged the value of my guests (and that reassured me I had made the right choice regarding their accomodations).

Let me just say this as an aside: As a Marriott Platinum Elite Member (staying more than 75 nights per year), it's refreshing to KNOW that this property upgrades their Elite members AUTOMATICALLY, (without having to ask).

One of the CLEARLY STATED BENEFITS of the Platinum Elite Status is "FREE ROOM UPGRADES" (provided they are available and those rooms are not taken), but there is certainly a clear difference in those properties who AUTOMATICALLY DO THAT and those WHO DON'T--unless you ask. (Sometimes, it makes one feel like he's "begging" for what is a CLEARLY STATED BENEFIT for being a loyal Marriott Member.)

For my guests...their satisfaction with their accomodations, and for the way they were treated, I'm extremely thankful for the staff and management at Hattiesburg's Fairfield Inn.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, December 30, 2012
Thank you for taking the time to fill out such a fantastic review! I have shared your comments with my front desk staff and they join me in thanking you for your kind words. We are happy that we met your expectations in every way, including our complimentary breakfast and clean rooms. We appreciate your loyalty to Marriott and becoming a Platinum Elite Member! If you are in the Hattiesburg area, please let us serve you and your friends/family again!

Beth Ballard
General Manager
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Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 14, 2012 via mobile

We stayed here on our way to New Orleans for a cruise.
Cons: OLD TUBE TV, ROOM FELT HUMID, COFFEE IN LOBBY IS AWEFUL
Pros: FRIENDLY STAFF, CLEAN ROOM, GOOD LOCATION, NICE FREE BREAKFAST, GOOD WIFI

I would stay here again. When booking keep in mind the rooms with two beds are not queen as they call it, they are doubles.

Stayed November 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, November 17, 2012
Thank you for taking the time to write your review. We appreciate your kind words about our Fairfield in Hattiesburg and are happy that you found an overall great experience here! We strive to ensure that our guests enjoy a great complimentary breakfast as well as other ammenities that include room quality. I have brought your comments to the attention of my staff and we will make improvements in those areas you found less than favorable. We hope you will choose Fairfield Hattiesburg for any future visits to the area!

Beth B
General Manager
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Alexandria, Louisiana
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 8, 2012

3 co-workers and myself stayed here on a recent trip to Camp Shelby. We were overcharged an extra night and i was handed a $250 charge for smoking cigars in my room. I have asthma and dont smoke. Extra nights eventually refunded but not smoking charge. Their response was "our investigation is complete and you know what you did!" I had to cancel my credit card and file a fraud claim thats still pending almost 4 months since our stay. This place is shady. If you have to stay here use cash.

  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth B, General Manager at Fairfield Inn Hattiesburg, responded to this review, November 17, 2012
Thank you very much for your review. While we generally receive very positive reviews for this hotel, I always appreciate feedback that shows us where we have opportunities to improve. Based on your comments, it seems we failed to exceed your expectations. All Marriott Hotels are committed to being 100% smoke free and we support that standard. I appreciate your comments and look to resolve this situation. I will contact you personally. Our intention at the Fairfield Hattiesburg is to provide a great guest experience so that you will return. I appreciate your choice in staying with us in July and it is my intention to have you return the next time you are in Hattiesburg.

Beth B
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Hattiesburg

Address: 173 Thornhill Dr, Hattiesburg, MS 39402
Location: United States > Mississippi > Hattiesburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 34 Hotels in Hattiesburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Hattiesburg 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Fairfield Hattiesburg
Hattiesburg Fairfield Inn

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