We traveled to Hattiesburg for my cousin's wedding and was going to stay the entire time in the Quality Inn, but we ended up checking out and moving to another hotel after the horrible customer service experience.
We were running a little early so I called the hotel to see if our suite was ready before check in. The front deck manager told me that it was ready and I was quite happy because we traveled all night and we were ready to relax. When we went in to check in, the manager than told me that we couldn't check in because no rooms were ready yet without even checking the system. I asked him if we could get a guesstimate about when the room would be ready to come back..and than got yelled at that check in wasn't till three and nothing would be ready till than. My fiance and I decided to go eat and come back closer to three. I again phoned the front desk at two-thirty and was again told my suite was ready. This time I could actually hear the keyboard being used so I assume he actually looked up the information...we went back to the hotel to check in and was than told, it was not ready again! I have to say, I was pretty upset. I asked for the managers name and proceeded to call the customer service line. He lied to me about his name!!! He than decided that he didn't want to help us anymore and went to the customer computer in the lobby to play online and wouldn't respond till someone else came in to check in.
I just canceled the entire stay and moved to the comfort inn down the street. If you want to be made to feel like a second rate citizen to his highness of a manager, go here...but if you want customer service that treats you well..pick one of the twenty other hotels on this road.
From the look for the hotel lobby...the room wouldn't have been cleaned. There were still breakfast messes on the tables in the lobby... There were water on the floor and when I just mentioned that it could be dangerous for people coming in and out of the hotel, the manager yelled at me not to tell him what to do. I hoped someone slipped and sued them for everything they are worth.
I wish I could get them negative numbers..
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- Also Known As:
- Hattiesburg Quality Inn