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“Did not meet expectations” 2 of 5 stars
Review of Island View Casino Resort

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Island View Casino Resort
3.0 of 5 Hotel   |   3300 West Beach Boulevard, Gulfport, MS 39501   |  
Hotel amenities
Ranked #7 of 28 Hotels in Gulfport
Certificate of Excellence 2014
Alpharetta, Georgia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Did not meet expectations”
2 of 5 stars Reviewed May 4, 2013

We were travelling with another couple and had booked two rooms. At check-in was told the reservation had been put in for the following night and the hotel was booked. They were able to find us a room with 2 Queen beds. We made the best of it because we love the casino. The rooms we stayed in had not been remodeled. The beds were lumpy and the bedspreads were picked. Same decor since the hotel opened in the 90's. The hotel staff was lovely and brought us extra towels so that we could get dressed. Lovely pool, but too small for the size of the property. On a scale of 1 to 10, the casino is a 9. The hotel is a 3. We stayed there on Saturday, April 27, 2013.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff T, Manager at Island View Casino Resort, responded to this review, May 7, 2013
Please accept my apologies for the inconvenience you and your guests encountered during your recent visit to the Island View Casino Resort. Please be assured we realize the impression this encounter may have left on you, and we truly appreciate when customers bring these matters to our attention.

I have forwarded your correspondence to the appropriate managers for their review as what you have described is not typical of our operations process, and we regret when we fail to meet the expectation you have come to expect from us. We do appreciate your business and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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195 reviews from our community

Traveler rating
    92
    44
    24
    16
    19
See reviews for
28
89
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Any
English first
Greenville, South Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 28, 2013

Wow what a great break from the winter blass! Yet another great stay at the view.. Can't understand why we have read negative feed back for the view! They must save their best for us, we have had another wonderful stay! People if u need something-ASK! If something isn't right-be NICE and ask someone to help! If we need something we ask for it nicely. It has always been given or delt with promptly..many thanks to the ENTIRE staff. We're already planing our next trip.

Room Tip: If u want a good view, just ask for one. They will do their best to accommodate !
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Florida, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2013

I have found the best kept secret on the Gulf Coast..Island View Casino is both great value for your dollar and the service is the best. Staff from check in to check out can not do enough for you. Smiles and great attitudes abound from Room Service to Casino Dealers..The pool area is very plesant and family and friends find a relaxing lounger and sun. On the other side of the Casino, beach patios are a plus for afternoon drinks. I guess it would be selfish on my part but if the word gets out. and all of you come and try this sweet sport, well I guess they will just have to expand...Come join us for your vacation. I will continue to come back.

Room Tip: Every room is great
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sautee, Georgia, United States
Top Contributor
108 reviews 108 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 25, 2013

This is one of the largest and cleanest Casino/Hotels on the coast including the Beau Ravage. When we go gambling, this is where we stay because of the SERVICE. The rooms are well appointed and the bedding is great and "flat screen" TV's. The gaming machines total about 2000 and are looser than anywhere on the coast and the Island View does remember those players and rewards as well.

Room Tip: Go for the 5th & 6th Floor as these are truly NON-SMOKING
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roseland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2013

my husband and myself have stayed at island view on regularly basis. i do not find anything
wrong with this casino. our rooms have been comfortable and also very clean. we have eaten
at their buffets and at carter green every time we have been there. the food and the service was wonderful in fact on our last visit, the vegatable was brussel sprouts, we asked our waiter to check with the chef for his recipe. it was provided to my husband and he has fixed them several times since our visit. we also enjoyed the casino, we both play the slots and they have so many different machines that sometimes i cant make up my mind as to which slots to play.
love this place

Room Tip: we always ask for non smoking, we always get those rooms and there is no smoke or any indiciations t...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orlando, fl
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 17, 2013

Everybody in this hotel is pleasant and efficient. We have never waited to be checked in and the whole staff from the housekeeping to the management are all efficient. We were there the end of January to the first part of February and had a wonderful time. I was waiting in the Sunset bar for my husband to meet me for dinner and I asked the lady bartender what kind of customer service training they had because they were all so pleasant....(Her name started with a N and she had dark hair..wrote her name down but lost it). Her reply was .." we do have training but... Islandview is very good to their employees and I think that just trickles down. Now I have never owned a business but in my 67years Ive worked or a few. I have to believe thats the biggest compliment an employee could pay to their employer. Kudos to you Islandview.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surrey, england
Top Contributor
74 reviews 74 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
199 helpful votes 199 helpful votes
5 of 5 stars Reviewed February 16, 2013

We were so happy we booked this amazing Hotel Casino. The worst thing was it was only for one night ! From the wonderful ladies on reception to the friendly security staff and servers this is a truely lovely property. The rooms are spacious and very clean, also comfortable and quiet, we had a partial ocean view.
The salads from the take away cafe were amazing. The Casino had a lovely atmosphere and a good choice of slots,
The hotel is a short stroll to a lovely beach.
All the staff were great, the ladies on the Island View loyalty card desk, waiting staff etc but would especilly like to mention Carla on reception who was outstanding. Thankyou for making us English so very welcome.

Room Tip: Partial Ocean View was nice
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Island View Casino Resort

Address: 3300 West Beach Boulevard, Gulfport, MS 39501
Location: United States > Mississippi > Gulfport
Amenities:
Beach Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Gulfport
#5 Family Hotel in Gulfport
#5 Romantic Hotel in Gulfport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Island View Casino Resort 3*
Number of rooms: 565
Reservation Options:
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Also Known As:
Island View Hotel Gulfport
Island View Gulfport

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