22DEC14. Called at 18:30 to check availability. Took 3 phone calls, 16 minutes to get an answer at the Front Desk - before I got on the interstate. At 22:33 (Front Desk closes at 23:00) called 7 times, each time the wife recycled from recording to Front Desk w/o an answer. Ended up getting a room at Keesler AFB. Have stayed here 3 times before w/o any issues and great customer service care and yes, pretty good breakfast. Bottom line, don't leave your "post" until properly relieved or the business hours are over. Keesler Lodging staff told me it is an extremely slow period of the year - no excuse not to answer a phone that is ringing non-stop unless you're not there. Called the next morning to call and complain from Keesler, ask to speak with the manager - very much doubt she was a manager based on the attitude, non-apologetic, attack the messenger (basically, her response was to just attack the wife non-stop for relaying my message while I was driving on Keesler) - tried personally to talk initially, but was put on hold 3-4 times by the "manager" while trying to voice my complaint - very annoying - attempt to wear me down enough to just hang up?
- Official Description (provided by the hotel):
- Navy Lodge Gulfport currently has 80 rooms some equipped with kitchenettes, private bathrooms and a back patio. We are a non smoking facility. We accept pets (please call for rules). We have expanded recently to 80 rooms and now include suites, fitness center, free in-room WiFi, and a breakfast area. We have family movie night every Tuesday night. ... more less