I can't review the hotel itself since I wasn't able to make a reservation but here was my experience with the customer service/ reservations- The website shows a discount rate available for "choice privileges" members. I went through the time to "join" this service, it still showed the same rate on my "member profile" but as soon as I selected "BOOK", it gave me the non discounted rate that was shown as available to anyone. I called the customer service number and got someone who did not speak understandable English and even though I spelled everything out in phonetics, he still souldn't get it right! When he finally quit trying to enter my e mail, address, etc and give me the "member rate" it was still the higher rate. He then told me that maybe I should look for another discount, and when I asked him what "other discounts" were available, he said I would have to TELL HIM the name of which discount rate I wanted him to look for!! Finally..... I gave up and called the front desk directly- selected the option for the front desk operator, and after three rounds of being cycled back to the "menu", selected the manager option- and got disconnected TWICE!! So..... I'd love to tell you about my stay here but apparently unless you want to pay full price and book without talking to anyone, there is NO WAY to make a reservation!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 3, 2013
First of all, I would like to apologize for the inconvenience. Our phone lines here at the hotel were down for numerous hours due to the terrible rain storms that came through our city. Because of this, the phone calls are automatically redirected to the 800 number at Choice Hotels. We are now back online and are ready to take reservations. Please feel free to call us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.