My husband and I wanted a quiet get away over the Thanksgiving holiday. We booked a two night stay at the Alluvian Hotel, and I booked 2 massages at the spa during our stay. The hotel staff was friendly and accommodating. Our room (420), was quite small, but we booked at the last minute, so it may have been one of the few available rooms left to reserve. The room was well decorated with a great bed, well stocked mini bar, coffee maker, and other amenities. The bathroom was large (almost as large as our room), with a tub and a large shower. The housekeeping staff was friendly and took excellent care of our room and of us when we needed extra towels, etc. We ate at the restaurant at the hotel, and were not disappointed with the quality of the entree's. My filet was superb, and my husband's blackened catfish was delicious. My house salad (a la carte for about $5.00) was little more than a handful of lettuce with three cherry tomatoes. I was also surprised that there was no bread served with our meal. We were presented with a basket of wrapped crackers, which I thought detracted from the meal, especially since all vegetables and salads had to be ordered separately. There is an extensive and reasonable wine selection available, and our dessert of bread pudding was very good. We ate in a private curtained booth, which was a nice touch, and the service was good. A breakfast buffet is included with the price of the room. There was a nice selection of fruit, eggs, breakfast meats, grits, biscuits, yogurt, etc. The breakfast room was pleasant, with a reading library, which I enjoyed.
I was really looking forward to my massages at the spa, and my expectations were high. My first massage was extremely disappointing. I requested a deep tissue massage. I was very specific in my request, and repeatedly communicated with the therapist during the massage about what I wanted. She was very nice, but simply ignored my request, stating that she was "not strong enough" to do a deep tissue massage . It was thankfully only a 30 minute massage, but I essentially paid $80.00 to have my shoulders lightly rubbed with lotion (an 18% gratuity is required in the payment for the massage) . I would not even describe it as a massage, let alone a deep tissue massage. I complained afterwards to the management, and requested another therapist for my second massage. I was charged for a "regular", rather than for a deep tissue massage after I complained, but I felt that I had wasted my morning and my money. I would have cancelled the second massage, but I would have been charged for it anyway (there is a 24 hour cancellation policy), so I kept the appointment. The second massage was a vast improvement. The therapist was very good and gave me an excellent deep tissue massage. The spa was beautifully maintained, with a steam shower, lovely waiting area, and amenities.
The management needs to pay attention to the requests of its patrons. The spa is expensive, and it is reasonable to expect quality at these prices. It would have been far better for the staff to tell me that there was not a deep tissue therapist available for the first massage, then to book me with a therapist who was unable to perform the requested service and charge me $80.00 for a service that was not what I requested.
Check out the bookstore close to the hotel. It is delightful, with an excellent selection of books by Mississippi authors and art of local artists.
Ask for a corner room. They are more spacious.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.