This past summer I booked a reservation for my wife and two kids to attend an annual party, visit family over the holidays and stay at The Alluvian. When I called they had two king sized bed rooms which I booked for a two night stay. When we arrived, a surly desk clerk named Margaret informed me that our reservations were not in the computer. I asked her to check other spellings of my name and the reservation appeared nowhere. The only thing that was available were two king sized bedrooms for a one night stay, which I accepted. After checking in, neither Margaret nor the two bellboys who were watching offered to assist us with our bags. They watched silently as I wheeled a luggage cart outside and then back in.
The next morning, at 11:55 -- five minutes before the 12:00 noon checkout -- I called to request a late checkout, a request I thought was entirely reasonable in light of the fact that our reservation had been lost in the first place. After trying to explain that I was thirty miles away visiting with family and that our daughter would be at a luncheon until 1:30, now infamous Margaret (when she answered I suspected my request would be in vain) informed me that we could have no delayed check out. She interrupted me when I tried to explain that I was not even in town and then hung up on me. I called back and asked to speak to a manager and was informed that all managers were at lunch and that none was available. When my wife attempted to enter the room at approximately 12:20, the card key did not work. When I arrived at 1:00 p.m., I learned that our luggage had been cleared out of the rooms in our absence.
Never before have I been treated this way at any hotel, much less one that supposedly prides itself in southern hospitality. When I did find a manager at 1:05, all she could say was that there was a policy of not allowing late check-outs.
Needless to say, the service at this supposedly luxurious hotel was the worst I have ever endured.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.