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“Stay Somewhere Else If You Can Afford It” 1 of 5 stars
Review of Suburban Extended Stay

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Suburban Extended Stay
3491 Dolphin Rd, Gautier, MS 39553   |  
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Ranked #1 of 4 hotels in Gautier
Ocean Springs, Mississippi
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Stay Somewhere Else If You Can Afford It”
1 of 5 stars Reviewed August 7, 2010

We stayed here for a while unfortunately and it is by far the worst extended stay hotel I've ever stayed in (and I've stayed in a LOT of them). The front desk "personel" did the absolute minimum and I guess this goes for the housekeeping too because it was disgusting. When they came around to clean rooms all I ever saw was them standing by their carts, yakking and smoking and giving me rude looks. The carpet was actually STICKY (like, my SOCKS stuck to it), the refrigerators were those mini kind that never get cold enough (plus, for extended stays you need a larger refrigerator or you can't freeze ANYTHING), the bathroom, headboards, and even the table and chairs had splashes and stains on the PAPERTHIN walls, and the beds were just abominable both in quality and cleanliness. You could hear neighboring room's conversations, kitchen noises, and TVs. We also made the mistake of checking out the pool, which looked like it hadn't been cleaned for days, plus was just....filthy. When we exchanged our towels (you have to bring your soiled towels all the way down to the desk to get a new set, but they left out the floor mat and the washcloths for the second set). Furthermore, we were told we would renew week to week starting on ONE day, but were actually locked out of our room because the staff said we had to renew two days earlier (scam?). There ARE cops living on the premises, so it felt pretty safe, but it was still very noisy with over-crowded rooms filled with boisterous people every night. Also, read the fine print---they say "data port in every room"--but not wireless, and they DON'T provide a cable. We had to go buy a data cable. But that didn't work for two computers in the room so we had to go buy a wireless router, install it, and use that. Plus, they seem to have bandwidth enough only for one person at a time on the internet (or, everybody's downloading huge porn files), because the connection was limited or nonexistent after about 5 PM most nights. It was nice that they provided a tenny tiny dish soap (no sponge) but that was the sole amenity. Parking was ample and the location next to the waffle house and sonic and gas stations was convenient, but if you can afford the 15 bucks a day more, I'd stay at the D'Iberville Suburban (they have big refrigerators AND wireless)...or somewhere else entirely. If you MUST stay here, bring your own pillows, towels, sponges, paper towels, sheets, clorox wipes, wireless router, hazmat cleaning suit, and PLENTY of socks. Gross. Just...gross.

  • Stayed July 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenya P, Front Office Manager at Suburban Extended Stay, responded to this review, 4 weeks ago
Dear Sir or Madem,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Property CHI
Guest Services Representative
Suburban Exteneded Stay
228-497-1722
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Zion, Illinois
Top Contributor
158 reviews 158 reviews
21 hotel reviews
Reviews in 67 cities Reviews in 67 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 11, 2010

The room was clean and easily accessible. I booked on-line and the rates were very reasonable. The location was near many main businesses, but not in a busy or noisy area. It was walking distance from Sonic, Waffle House (10% discount), and a Family Dollar Store. There was a pool that was well maintained. Service was great. No problems.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenya P, Front Office Manager at Suburban Extended Stay, responded to this review, 4 weeks ago
Dear Sir or Madem,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Property CHI
Guest Services Representative
Suburban Exteneded Stay
228-497-1722
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vidalia, La
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 13, 2008

We stayed at this hotel for 4 nights. I had read a review on Tripadvisor and was a little leary of reserving this room, but we are glad we did. The hotel is located in Gautier, MS just one block South of Hwy 90. We stayed on the third floor facing the highway and the rooms were very quiet. The rooms also very clean. Coffee was left in the room each day for the next morning. The only thing that I could see wrong was they did not empty the coffee pot each day. I did not have a problem with this though. They do not have a breakfast of any type, but I knew that when making the reservation. When the other survey was done, it might have been before this hotel was associated with Choice Hotels.
When checking in the Front Desk Staff were very professional and knew about the area. When I asked about restaurants, they knew about all the area locations. One night we eat at the Southern Gentleman Country Restaurant and it was very good. It is located South of I-10 at exit 61. Back to hotel, the grounds were very well maintained. They had a yard man that was constantly working on the grounds and keeping them very neat.

  • Stayed October 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenya P, Front Office Manager at Suburban Extended Stay, responded to this review, 4 weeks ago
Dear Sir or Madem,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Property CHI
Guest Services Representative
Suburban Exteneded Stay
228-497-1722
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
75 helpful votes 75 helpful votes
1 of 5 stars Reviewed May 22, 2006

Because of the monsterous devistation to the southern route of Louisana, Mississippi, and Alabama, lodging is few and quite expensive. Because we were really worn out we stopped in Gautier MS at the Suburban Lodge Extended Stay. The room was filthy, had two very well worn bath towels, and one small soap bar. That is the extent of the amenities, except a dirty kitchenette. It would not have mattered if the towels were plush, I would not have used the shower in any case. Keep on driving to Pensacola!

  • Stayed May 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenya P, Front Office Manager at Suburban Extended Stay, responded to this review, 4 weeks ago
Dear Sir or Madem,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Property CHI
Guest Services Representative
Suburban Exteneded Stay
228-497-1722
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Suburban Extended Stay

Address: 3491 Dolphin Rd, Gautier, MS 39553
Phone Number:
Location: United States > Mississippi > Gautier
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Gautier
Price Range (Based on Average Rates): $
Reservation Options:
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