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“Overall Good Experience” 4 of 5 stars
Review of Golden Nugget Biloxi

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Golden Nugget Biloxi
4.0 of 5 Resort   |   151 Beach Boulevard, Biloxi, MS 39530 (Formerly Isle Casino Hotel Biloxi)   |  
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Hotel amenities
Ranked #11 of 45 Hotels in Biloxi
Certificate of Excellence
New York City, New York
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
41 helpful votes 41 helpful votes
“Overall Good Experience”
4 of 5 stars Reviewed 3 days ago NEW

We are now at the one year mark since the transformation to the Golden Nugget was completed. In this comprehensive review, I will touch on all aspects of the property that I experienced on my last visit.

Hotel
The hotel check-in is located either up an escalator from the front entrance or up the nearby elevator if you have multiple pieces of luggage. The main parking garage is located right at the casino floor so if you park there you will have to walk through the casino to get to the hotel check-in. They do have complimentary valet but it is much faster to park and walk then wait for valet, which can be very slow. All front desk staff I have interacted with have been pleasant and friendly. They have always made sure my important special request was taken care of before I even arrived.

The rooms are clean and modern looking. The beds are comfortable and there is a fair amount of workspace in the room. Depending on the room you are in, you may or may not have enough outlets for your electronic gadgets. Some have plenty while others only a few. Many of the on lamp outlets don't work so you need to plug into a wall outlet. The free wifi works depending on where on the floor you are located. It works great on either end of the long hallway or near the elevators. In rooms in between it is hit or miss.

Some regular rooms have balconies and can be great if you get one that is overlooking the gulf. If you book on the phone they will likely offer you an upgrade to a "suite" that has a hot tub but in my view the room is not worth the additional 50 per a night as the only difference between the regular room and this is the tub. Even though they charge a small resort fee, there is no complimentary bottled water in the rooms.

Spa
The Spa is nicely done and reasonably good for its size. Staff is friendly and good at what they do. Massages are nice and the treatment rooms are clean. There is also a fitness center and salon.


Restaurants

Starbucks - There is a Starbucks located on the walkway right before the escalators to the hotel and on the casino floor. They have always made my various beverage requests correctly and are polite and friendly.

Lillie's - This is a great Asian restaurant and has some typical American favorites as well as other more authentic dishes. I have eaten here several times and never had a bad experience. Regardless of what I ordered, the food was always fresh and the service quick.

Morton's - Morton's fits into the high end steakhouse category but you get what you pay for. The steaks are some of the best in Biloxi and the service is top notch.

The Buffet - I recommend only visiting it for breakfast or if you have a free buffet pass. I would not pay for it. You can get a larger selection and better quality food for the same or less at any other casino in Biloxi. The biggest disappointment is the seafood which appears to be frozen and farm raised.

Casino Gaming

Slots - There is a small no smoking section located near the hotel front desk and across from the buffet(all of which are in a no smoking zone). The main slot area has a wide variety of slots dominated by themed penny machines. They include all your favorites like Wheel of Fortune, Monopoly and dozens of others. You can also find other denominations ranging from quarters to dollars and 5 dollars. If you play high limits, there is a very small selection of machines that are 10 dollars and above.

Tables - They have all your favorite games. Blackjack with several variations and bonus bets, roulette, craps, crapless craps, three card poker, baccarat(including player handled cards), Mississippi Stud, Pai Gow Poker and Texas Hold'em. There is also a few head to head poker tables. Table minimums are almost always 10 dollars and higher. During off peak hours you may see a few 5 dollar minimum games. I've seen dead games at 10 but they would not lower them to 5 and rather them stay empty.

Dealers that I have encountered have all been friendly and pleasant. Sometimes they do not have enough games open forcing you to either wait around or go play somewhere else in Biloxi since they send the dealers home very quickly at the beginning of shifts if it is not busy at that time and cannot open additional games when it gets busy later. This stems from an issue with casino management and not managing the casino floor properly.

Marketing/Players Club

This is one area where there is big room for improvement. This is the only major brand that does not have their players club linked between all their properties in every state. They also nickel and dime several aspects of the players club. I call them penny-wise, dollar foolish moves. They may be saving pennies but they are letting plenty of dollars walk out the door in doing so. If you want to spend your earned points/comp dollars for a late night drink or snack at the gift shop, you must spend at least 5 dollars otherwise they won't let you use them. No other casino in Biloxi has this policy.

They have also recently cut benefits on the higher tiers of the club. Chairman level players used to get a 100 dollar credit a month a the Spa and now only get 50 is just one of several changes. If you are a table game player and get 50 dollars in promo chips offer, they will only give you the largest chip they have to ensure you make as few free bets as possible. All other properties in Biloxi do not do this and give you the chips in whatever denomination you desire.

Casino marketing micromanages your monthly offers too much with little explanation. Comp rooms can be either really easy or really difficult to obtain depending on what level player you are. Sometimes they will offer you rooms, but comp rooms allocated for your playing level are sold out. You also cannot book your offers online. You must call to book your hotel room. They are the only major brand that does not give the player the capability to book their rooms online. Sometimes the wait to book on the phone can be over 10 minutes.

Summary
This property has great potential and there are many great aspects of the Golden Nugget. Good Hotel rooms, nice sit-down restaurants and friendly dealers. However, many back end issues that they have had a year to fix prevent this property from being at or near the top of it's class in Biloxi. They continue to promise changes are coming, but once they finally implement improvements, will players still be coming?

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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220 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Nashville, Tennessee
Top Contributor
164 reviews 164 reviews
32 hotel reviews
Reviews in 47 cities Reviews in 47 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Make no mistake, these casinos on the coast are just entertainment venues (aka places to spend your money) with rooms attached, pretty much as an afterthought. I am not a gambler and picked this placed based on convenient location. The valet arrival area was almost a ghost town when I arrived. The check in area is small and you have to walk through the (very smoky) casino area and go upstairs to get to it. The rooms are nice, but nothing special. Needed an early start to the day and went to the buffet for breakfast next AM .....was not open until 7:30! REALLY? I thought these places were famous for 24 hr buffets; guess that's only the Vegas version. Buffet breakfast was mediocre and the service was inattentive, at best. The eggs Benedict seemed sort of glazed over with a gel-like appearance, the fruit was a bit dried out, very limited pastries ....no croissants! ....no hashbrowns (come on, this is the south!) but they did have the ever-present biscuits and gravy. At least they did not skimp on the mimosas! All said, the hotel was convenient at the base of the Biloxi Bay bridge and I was there only one night; probably would not stay again.

  • Stayed May 2015, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The customer service was horrific ! The Slot supervisor lied to my face about how he was going to handle the Issue at hand. I was told I would receive what we had agreed on upon my return and when I returned he basically told me he changed his mind and went back on his word. I know I'm just one person and to not return wouldn't hurt them at all. But I do have many friends that will stop going. Eventually maybe this guy will realize to at least do what you say and not lose customers who play with you on a daily basis

Stayed May 2015, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City Beach
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Pretty typical of casino hotels. Nice, comfortable with good food in restaurant. Parking for oversize vehicle was a pretty good hike from hotel. Staff is friendly and attentive. There was a small non-smoking gaming area which is helpful for those of us who don't breath well in a smoky atmosphere.

Stayed April 2015, traveled as a couple
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

They have the best buffet the crab legs are to die for and the service was excellent.I would recommend this casino to anyone looking not to mention didn't have to wait on drinks.the servers were always smiling it was a pleasure we went to this casino everyday of our visit there and will be back in sept.

Stayed March 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a nice hotel. The staff were friendly. The room was very nice size. The pool was very pretty and big. Just a really nice stay and it was an enjoyable trip. The room view was nice also. There were shops inside to go to.

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Rooms are clean and furnished nicely. The food is great and the staff is friendly!! The new pool is incredible and the waiters are ready to serve you!! I heard a lot of people winning and having fun. The players club gives you good rewards to keep you coming back!!

Stayed May 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Nugget Biloxi

Address: 151 Beach Boulevard, Biloxi, MS 39530 (Formerly Isle Casino Hotel Biloxi)
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Biloxi
#6 Romantic Hotel in Biloxi
#7 Business Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Nugget Biloxi 4*
Number of rooms: 704
Official Description (provided by the hotel):
Introducing the Gold Standard for the MS Gulf Coast! The entire property has been renovated and includes: an expanded gaming area; a feature H2O pool with swim-up bar, poolside blackjack, and a live entertainment stage; luxurious Spa and Salon with fitness center; fabulous restaurants, including Bubba Gump Shrimp Co; and beautiful rooms with great amenities! ... more   less 
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Also Known As:
Isle Of Capri Hotel
Isle Of Capri Resort

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