Stayed here the week of July 4th. The parking lot is so confusing. Make sure you park in garage. Leaving the parking lot though is hard to navigate!! Had stayed at a cheaper hotel the night before. Was excited to get to the New Golden Nugget. Arrived here at 11am in hopes of either getting to check in early or being allowed to hang at pool until room was available. Neither happened. The desk clerk said that she showed my reservation but my room was not cleaned yet and to come back at 3pm. I then asked if I could please go sit out by pool and get some sun. Her reply was NO. You have to have a room to get a key to go out by pool. I then said- you show that I have a room though. Her reply was I'm sorry but you will not be able to go by pool. I sat in casino until 3pm waiting on my room. Sooo frustrating. Poor customer service. They do have a great sushi bar there now. That was good. It might get better down the road but it has a long way to go on customer service!!
- Also Known As:
- Isle Of Capri Hotel
- Isle Of Capri Resort
- Reservation Options:
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