We went and received a new card at the players club and were told if we reached 10 points on our card we could get a free buffet. We each did have 10 points and went to the buffet. There were 2 girls at the buffet who unformed us we did not have enough points We told her we did and she very rudely told us to go over and print our coupons which we did. We were then informed these coupons were not for the buffet and sent us to the players club. The lady there very rudely told us that it was 3:55 and the lunch buffet was over at 4:00 and we could come back all next week. We were leaving the next day. Nowhere on their poster nor was it explained at the players club that we could only get the lunch buffet at a certain time. We then handed our cards back as we will never set foot in the Isle. The employes there need an attitude adjustment and a lesson in customer service.

The hotel rooms look like they haven't been updated since the 1970's, carpets are stained and disgusting, the staff has been very unfriendly and the "casino" is a joke, they have a lot of newer slots and a large table area but they aren't operational!!! The old slots all crammed into a small space on the second floor are currently being swapped out for new machines that also aren't operational , the six gaming tables are crammed together in a small area upstairs along with the tightest slots in biloxi. This is our first visit to this hotel, please don't make the same mistake we did, you would be better off renting a place in Alabama and driving everyday that staying here

Eating and drinking locations on premise were limited. Casino fun. Resort was nice property. Would stay there again. View of the Gulf of Mexico from room balcony was beautiful at sunrise. Room very clean and bathroom same.

This place was a disorganized mess. Carpeting was stained and worn in rooms and hallways. Bathroom had not been cleaned properly. It did come equipped with a hairdryer, coffeemaker, and flat screen, desk, small table and a couple chairs. Beds were comfy. The shower spray was lpainful -- like needles. The casino was spread out upstairs and down. Couldn't find a decent place to eat. There were three restaurants but two of them were always closed. We did eat once at the restaurant near the Registration desk. First of all, it was FREEEEEZING cold. Waitress said she has told management many times that customers are complaining but they won't do anything about it. 3 out of 4 of us were not happy with our meal. Registration desk staff were friendly and check in/out was easy. We stayed on Monday-Tuesday nights and got a decent "senior" rate of $59/night. Of course, it adds up to a lot more with all the taxes and fees they add on, but you get that everywhere. I would NOT stay here again. We visited most of the casinos while we were here -- enjoyed HARDROCK casino the best -- but not sure how the rooms would be.