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Isle Casino Hotel Biloxi: Traveler Reviews

3.5 of 5
151 Beach Boulevard, Biloxi, MS 39530 (Formerly Crown Plaza)
Hotel amenities
Isle Casino Hotel Biloxi
Ranked #28 of 45 hotels in Biloxi
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253 reviews from our community

Traveler rating
    51
    63
    55
    46
    38
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Families
48
 
Couples
109
 
Solo
15
 
Business
11
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
slidell
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
“What a great weekend!!”
5 of 5 stars Reviewed April 16, 2012

We stayed at the Isle the last weekend of March 2012 had a wonderful time. We spent a lot of time at the Lava Bar the bartenders were awesome. The drinks were great the bands were okay. The room was wonderful with a nice view of the city. I'm very excited about all the changes thats going to take place at the Isle but I hope the employees remain the same. A really refreshing group of employees always smiling and ready to help. I'm trying to book my next stay at the Isle cant wait. I left a very satisfied patron. Thanks to all at the Isle and I will see you soon.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“An ok place to stay.”
4 of 5 stars Reviewed March 31, 2012

I stay here all the time. A minium of two trips per year to be exact. The staff are great. The facilities are ok. The rooms are no different than a normal hotel,. What they do have is a really nice Frday night and Saturday night entertainment in the Hotel Lobby. Someof these bands can rock. The over all service of the Hotel is very good. there are a few things that they can improve on. Starbucks in the lobby has a habit of going on " break"nce th eline up starts and that does not help. Farradys restaurant up top is good food and the staff are friendly. I enjoy the food too.

Room Tip: Do not go with great expectations. There is nothing fancy here--just plain Jane but nice
See more room tips
  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noneya
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
“HIGHLY UNDERRATED CASINO HOTEL!!!”
5 of 5 stars Reviewed March 25, 2012

WE ABSOLUTELY WILL RETURN TO THE ISLE CASINO HOTEL AGAIN!

We can NOT understand why the Isle Casino Hotel ranks lower on TripAdvisor than many of the other casino hotels in Biloxi! During the same trip to Biloxi we stayed at 2 other casino hotels and the Isle, by far, had the BEST CUSTOMER SERVICE and the BEST ACCOMMODATIONS of our trip! Unfortunately, this was our first visit to the Isle Casino Hotel as we were initially discouraged from booking a room here by some of the other TripAdvisor reviews! Moreover, this hotel is an EXCELLENT VALUE! I love that the cost of many of the optional items, such as buffet costs, and specials are listed on their website. This allows one to price the true cost of a vacation.

VALUE-ADDED TIP FOR BOOKING: We booked the All-American Breakfast Package advertised on the Isle's website. The cost of the package was cheaper than the cost of booking simply a standard room, yet consisted of 2 free beverages at the Lava Bar, 20% off all spa services, and 2 free All-American breakfasts at the Cafe Restaurant.

VALUE-ADDED TIP FOR FOOD: On Friday and Saturday nights from 11 pm - 2 am, the Cafe restaurant offers their All-American Breakfast for $1.99. We took advantage of this and for nighttime prepared breakfast food, the meal was cooked surprisingly well and exactly as well requested.

FRONT DESK: Check-in was efficient and fast. Check-out was even faster and there were about 7 front desk employees staffed during 4 pm check-in and 11 am check-out.

ROOM: We paid for a KING STANDARD ROOM but was upgraded to a KING JUNIOR SUITE without our asking! The room was huge with the adjacent living area containing a fully accessorized work area, two lounge seating chairs with mini table connecting the chairs side by side, a television, mini-dining area, and excellent sky high view of the bay. The bedroom area contained a very comfortable large KING bed. I could not believe that the very first pillow I selected was premium in quality and extremely comfortable to sleep on. The bedroom also contained a television, jacuzzi, and large armoire. The bathroom of the junior suite was precisely detailed for beauty and indulgence. There was of course a shower and sink area with mirror, but there was also a vanity desk, with vanity mirror, bench, television, and telephone. The lighting was exquisite. We were delighted. (I WISH I HAD TAKEN PHOTOS OF THE BATHROOM!!!)

We could not believe that on a Saturday night we could not only NOT hear doors closing in the hallway, people walking down or talking in the hallways, or ANY activity going on in the hallways THE ENTIRE NIGHT! Yet, we knew the casino hotel was packed from the sold-out room availability online and from the HUGE crowds in the lobby and casino areas of the 1st two floors.

Additionally, the morning housekeeping staff was super quiet and never allowed the room doors to slam shut! On the morning that we checked out we were awake from 8:30 am and walked out of our room at 10:55 am, never realizing that housekeeping was outside of the room next to ours and another maid was outside of a room across from ours cleaning. We didn't hear them at all!

THE CAFE RESTAURANT: We used our All-American Breakfast coupons included with our hotel stay at the Cafe. The breakfast tasted just as great as it did Saturday night during their $1.99 special - like a standard southern breakfast - high quality and full of flavor. The service we received both Saturday night and Sunday morning were great, but our waitress Saturday night outshined all of the other waitresses we encountered.

THE BUFFET RESTAURANT: We had the Sunday Brunch which included crab legs, peel and eat shrimp, mussels, crawfish corn chowder, creole gumbo, fried shrimp, fried fish, BBQ ribs, carving station, salad bar, dessert bar, and extended breakfast. The breakfast items included eggs benedict, country fried steak, various sausages, bacon, eggs, grits, biscuits, etc. For $14.99 per person plus tax, the Saturday/Sunday brunch was a great value. A few buffets outside of casinos may charge $10 for the buffet but if you want crab legs they add an additional fee that amounts to $15.99+. In addition, numerous non-casino hotels typically charge around $20 for breakfast/brunch buffets with no seafood added. Our beverage server was extremely friendly, smiled, and I noticed many of the other waitresses having conversations with the buffet patrons. The serving staff seemed very out-going and friendly.

LAVA BAR: Of course on a Saturday night the bar was busy. My only complaint was that they only had 2 bartenders! Honestly, we thought only one employee was the bartender and the second employee was a bar back as the second employee had no one idea what liquors went into the drink special. However, the bar had a $3 mixed drink special that was actually full of alcohol - unlike most mixed drinks! The wait to place our order was about 5 minutes. However, we were acknowledged less than 30 seconds after we sat down and told that they would be with us. Both employees were friendly to all.

LOBBY AREA: The Saturday night lobby was full of excitement, dancing patrons, and music! There was a live band playing in the lobby Saturday night. The atmosphere was similar to a small live concert with guests of all ages having fun!

CASINO: There are 2 main casino areas (one on the 1st floor and another on the 2nd floor) and a poker room across from the buffet restaurant. There's numerous slots machines in both - and one was always available for use.

ADDITIONAL HOTEL POINTS: The Isle Casino Hotel should really consider adding more photos of their rooms online because the rooms are FAR BETTER LOOKING in person than the photos depict! The Junior Suite photos online do not look as great as the Junior Suite actually does in person. In fact, ALL of the online photos of the hotel need to be updated - especially the photos of the hotel exterior! The hotel exterior was surprisingly inviting and upscale compared with the photos online. The hotel exterior looked as good as, if not better, than some of the other hotel casinos in person. I noticed that some of the other casino hotels had exteriors that appeared better online than in person, but not Isle. The online photos for the Isle Casino Hotel actually must be years old.

There are both smoking and non-smoking floors. We stayed on a non-smoking floor and did not smell residues of cigarette/cigar smoke ANYWHERE on the floor.

The cost of self and valet parking is included in the resort fee so feel free to valet park. We utilized the valet parking 3 times and each time the valet employees returned our vehicle quickly (in 3 minutes or less). The $5.60 nightly resort fee includes unlimited internet and local calling as well as parking (self and valet).

The Isle will become the Golden Nugget in 2013. It wasn't until we were in our room (actually at another casino hotel) that we saw construction of another building immediately next to The Isle. It's so close to the Isle that it looks as if it will be a part of the new Golden Nugget in 2013.

We will return to the Isle Casino & Hotel. Not only are the rooms great, the service excellent, and atmosphere lively, but the rates make this location an even better value! I can not wait to return!!!

Room Tip: The 10th floor was PERFECT! (It is a non-smoking floor.)
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Top Contributor
54 reviews 54 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
86 helpful votes 86 helpful votes
“If you enjoy a gamble then roll the dice on their rooms”
3 of 5 stars Reviewed March 25, 2012

It's seldom I'll make a point of any derogatory comments concerning a property, but the state of this location's rooms are truly sorry. I notice that other folks have expressed positive experiences with their rooms. Perhaps some have received attention while others are hopefully slated for some much needed maintenance.

When there's a visible swath of filth three feet up the room's walls that extends into the windowsill there's obviously a lack of concern on the part of the management. Burns in the carpet (non-smoking room), holes in the furnishings with stuffing poking out and ratty looking caulk jobs in the bathroom don't qualify this as somewhere I feel as though my future business matters. A quick coat of paint could have extended the functionality of the room I was given, yet, the staff can't be bothered. And in my book I have to then ask, why visit ever again?

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, Alabama
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Casino weekend of fun”
5 of 5 stars Reviewed March 8, 2012

Had a great weekend in the Isle Casino Hotel Biloxi, clean, friendly, good food, nice rooms,
great casino, Good place to stay , also i could take my dog, so i will be going back,

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Isle Casino Hotel Biloxi

Also Known As:
Isle Of Capri Hotel
Isle Of Capri Resort
Address: 151 Beach Boulevard, Biloxi, MS 39530 (Formerly Crown Plaza)
Region: United States > Mississippi > Biloxi
Amenities:
Bar/Lounge Casino Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotels in Biloxi
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Casino-hotel complex ... more   less 
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Isle Casino Hotel Biloxi
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