I stood at the front desk calling for someone to check me in (around 3 in the afternoon) before they showed up at the desk. The woman seemed annoyed that we were there and we did not feel welcomed. We were given a room where the head board was against the elevator wall and asked to be changed. The same person as we had checking us in said that she did not have anything else but then gave us a handicapped room. If I was handicapped, there was no way I could have reached the shower handle as it was modified with a cheap handheld that did not have moving up and down capabilities and was very close to the celing. i am not handicapped so not an issue for me but the water pressure was so low that it took forever to get the shampoo out of my hair. The curtains were falling down at one end of the window - so light streamed in very early in the morning. the baby screaming next door was also an issue. The only person who was nice to us was the day we checked out. She managed the breakfast area and she helped me get coffee, which is all we had because the breakfast area was full without enough seating. We check out one day early because the hotel was aweful. We stayed there once before and it was fine. The rooms are very small and tight. My husband had to fight with the desk that was up against the bed to get in and out of bed. We did request a suite when we booked, but were told that there were none.