I have stayed at the IP Casino & Resort numerous times over the years and during that time I have developed a true Love-Hate Relationship. There are different segments to this resort and they all operate differently.
The Casino is fine and I have always enjoyed playing there. Their restaurants have never been a problem and in particular their Italian Restaurant on the main floor (Costa Cucina) and their fine dining restaurant on the top floor (Thirty-Two) are always outstanding. Valet at times tends to be very poor, especially on weekend nights and double especially on weekend nights when there is a live show. It's as if every weekend or show night is a new night which they have never experienced in the past. Not enough valet personnel on duty to move cars quickly to make room for the long line of cars waiting for valet. It simply tends to be very poor.
Now for the hotel and my most recent visit was this past Monday and Tuesday evenings. My flight from Atlanta was delayed for well over 3 hours so I did not arrive at the hotel until after midnight. Checking into this hotel is always an adventure as their check-in staff are as slow as they come, frequently give off a vibe of not caring and often wander into the back room with 20-30 guests standing in line waiting for check-in. In this area, they are among the worst in the business on a good day! One would think that after midnight check-in would be a piece of cake but not here. There was one couple in front of me and the clerk took forever and I mean forever and never once looked up to acknowledge my presents and say she would be with me shortly, etc. It was already a frustrating day and then the clerk (who later turned out to be the night manager, so she claimed) informed me that although I booked and paid for a King Bed Non-Smoking room, they did not have any King Beds available which did not sit well with me. The last thing a single guest needs is two queen beds which take up for too much space which eliminates the comfortable sitting chair and ottoman. Now, it was a Monday night so there is no way the hotel was full and no way she could not have found a King Bed (if she wanted to) even if she upgraded me to one of their mini-suites (not talking a high roller luxury suite)! But she was in charge, and come hell or high water she was not about to upgrade me and from her body language and verbal response, it was obvious she was NOT THE LEAST BIT CONCERNED about my situation.
After going to my room, the room with the two queen beds that I had no use for, the fire alarm was chirping so I had to call for maintenance who came up to my room after 1am to replace the batteries in the fire alarm! If the hotel had an effective routine maintenance program and/or if Housekeeping personnel were properly trained about such things, this problem would have been eliminated before a guest was put in the room. I woke up very early in the morning to use the restroom only to find out, after the fact, that the toilet would NOT flush!! I called the Manager (they changed managers by now) and he quickly apologized and moved me up one flight to one of their mini-suites which had, you guessed it, a King Bed.
The so called Night Manager was a joke, sarcastic and uncaring! And I'm being nice with those comments! If this was my first experience with the hotel I would never return but I know it can be very nice at times and not all their management personnel fit the unwelcoming characteristics of this joke of a night manager.
So I shall not "not recommend" this hotel but I would suggest it might be worth your effort to checkout the other hotels/casinos in the area before settling on the IP Casino & Resort! If you wish to stay here, be prepared for the worst and perhaps you will get lucky. Ugh!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 16, 2013
Thank you for the feedback regarding your recent visit to IP Casino Resort Spa. We are very sorry to read the negatives in your review. We make every effort to meet our guests' requests but unfortunately there are occasions when we cannot. Again, I apologize.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.