We have stayed at the imperial palace many times. The staff is friendly and courteous always. Love that southern hospitality. Well, the last trip involved my friend's medical scare. she experienced cardiac pains while in the room. I called the operator who had security dispatched to our room. They followed protocol with first responders there in about five minutes. At no expense to us, my friend got transported to the nearby hospital. All was resolved successfully. The quick speed in the hotel's emergency plan was excellent.