I went here for my honeymoon for three days and was not treated well. from the moment I checked in there was a problem and at first I just let the small stuff go like not getting my room right I orderd a luxory king jacuzzi suite smoking and they tried putting me in a king non smoking, after some static at the front desk i was given a spa suite wich the room was lovely but I could not get the maids to leave me soap or bath salts for my suite wich are supposed to come with it. And whats worse is I brought a spray bottle of febreeze from my home and the second day the maids stole it from my room! Not Cool. Now on to the food, The first night I had made dinner reservations for 2 at Costa Cuicna (a restraunt in the hotel) at first glance its very nice we orderd the gulf coast bread as an appitezer Good flavor but a little dry and a salad with house dressing and I dont even like salad and I thought it was pretty good... Then the meals came and we orderd the chicken alfredo that came plain and sad looking and didnt have any flavor and the lasagna, that lasagna was absolutly gross, the meat in it is simply discusting, I imagine that is what dog food tastes like. the Next night I had no reservations anywhere and decided to order room service I Big Mistake! I orderd at 9:27 the New york steak and eggs, the steak was orderd medium and came burnt and a quesadilla that was really greasy, and finally a loaded baked potatoe soup THAT NEVER CAME!!!!!!! the waiter said he would be right back with it... I called at 10 to see where it was and they said it was on its way up I call again at 10:30 and they say theyll call the kitchen and see where it is and that they would call me back .... I call them at 11:18 and I find out the kitchen had been closed since 10 and there would be no soup for me that night. They waisted my time and money and cost themselves money as I was planning on eating and then going to Gamble and how do they say thanks they take off $3.00 the exact cost of the soup No part of the 18% gratituity you pay on an order or the $2 delivery charge you pay (even though he did not complete my order) was removed (THANKS). Well On the last day I had reservations for Thirty two at 7 and I canceld it first thing when I woke up t I vowed I wouldnt spend another dime in there Hotel or Casino and I didnt I went to margaritaville and it was a lot fun for playing craps $3 dollar min cheapest I found and they were nice about explaining the game to me, Your not going to get treated like that at IP. I was seriously kicking myself when I went into Beau Rivage for not staying there. Beautiful place lovley staff card perks better than ip service was better and much nicer slot floor and the 14.95 lunch buffet was the best meal I had on my honeymoon. Hard rock is also pretty sweet not as good as Beau Rivage though unless if your waaay into rock memorabilia. Dont get treated bad like me stay some where else Anywhere else the motel 6 was looking alright after staying at IP for a couple days (NOT KIDDING). You tried your hardest to ruin my honeymoon and lost my buisness forever IP Just thought you should know.
You want a good room try a different hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 17, 2013
Thank you for the feedback regarding your recent visit to IP Casino Resort Spa. Your experience is certainly not representative of the service and quality we strive to provide. Please contact the Hotel Manager directly to further discuss your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.