I was curious. A big, beautiful hotel right on the beach with a huge casino and these great reviews.... What's not to like? So we came to see. Initially, the building reminded me of the Bellagio, my favorite hotel in Vegas. And you could see sparkling white beaches on the way in! Wow! I had reserved a suite on the 26th floor with a view of the gulf and I couldn't wait to see it. What a disappointment! The ocean here isn't really blue, it's more of a brownish-green color.... like mud, maybe, or oil.
So we gave up on the beach and tried the casino. We lost. And lost. So we tried the other casinos here..... And lost. Pretty quickly and more than you would think. But that's just the luck of the game, so we headed back to our suite. We enjoyed the room, although the decor was VERY outdated. We joked that it sort of looked like Caesar's had had a giant rummage sale sometime in the nighties and Beau Rivage bought everything. Think of faux marble with columns, faux marble with off-white wood, crazy bright floral fabric and spiderweb-backed chairs and you get the idea. In the bathroom? Gilded everything and a slippery Jacuzzi long enough for two NBA players but too narrow for one normal- sized person to move around in much. Still, the bed was comfy and we loved the floor-plan.
When we opened the door we discovered that although the housekeeping staff had been there while we were gone and cleaned the room, our dirty breakfast dishes were STILL sitting on the table! Our uneaten food and dirty dishes had been sitting there for twelve hours, even though we called to ask for room service to pick it up (there was a card on our tray asking us to call and not put the dishes in the hallway, so that's what we did) and the maids had been IN THE ROOM and cleaned everything else. I have never seen anything like it. BOTH room service and housekeeping dropped the ball, and I was unhappy enough about it that I called and spoke with the manager. She gave us a room service discount and I appreciated the gesture. But I guess my final impression of the Beau is that it probably CAN be a true four-star property but it doesn't always see the need to be.
Initially we wanted to stay one more night but since we weren't high rollers (having never been to the property we couldn't be) the desk staff told us we couldn't keep our suite and would have to move to a different room. And somewhere in this hotel there must be lovely, tastefully decorated suites: I saw photos of them on the website. If we were casino "VIPs" might someone have remembered to pick up our room service tray? We could have kept the suite, and I have to wonder if we might even gotten a room designed by someone during this millennium. But how might one become a "high roller" somewhere if the service and gambling were both so disappointing that he didn't bother to stay? Just a thought for the Beau's casino staff. One of us had the resources to do so. Instead we left, and undoubtedly spent those resources in better ways.