If you are an extremely patient and understanding person, a Mother Theresa type looking for martyrdom, you will enjoy this hotel immensely and feel fulfilled. A few reasons:
Reservations – Management views confirmed reservations as merely the first step in a negotiation process that continues after you shows up to occupy the room that you thought you had reserved. Once you physically show up, the front desk staff lectures you on how your confirmed reservation was only a request, and that costs and characteristics (i.e., smoking/non smoking, Gulf view/pool view) were merely your requests subject to their ability to actually have the room and honor the rate at the time that you show up. Thus, our reservation # 8007607, assigned to us 3 full months before our arrival, was just the initial negotiating point in a broader process during which, on the appointed day, we had to defend why we were showing up at all; when, exactly, had we made this request?; where did we come up with this ridiculous pricing; etc., etc., etc. After much debate with the front desk staff and having established a new bottom level in my mind for professional behavior, we were given the keys to a non-smoking, gulf view room – only to discover, upon using one of the keys and opening the door with the expectation of rolling our luggage straight in, that the room was already occupied – WHAT A WONDERFUL SURPRISE, SURPRISE, FOR EVERYONE -- time for another round (round #3) of negotiations, this time encumbered by a ton of luggage and a desire to fricassee the next staff member we saw. We finally ended up in a room after the staff wore us out with their arguments (we had spent 8 hours on the road getting here)
Good News -- Our room was excellently appointed, well maintained, with one of the best bathrooms I have ever seen. But the story continues:
Maid Service – The next day, in order to get our room cleaned we vacated the room early and for an extended period of time, positioning the “Service Please” sign appropriately. After several hours we returned, only to find that our room had not been cleaned. When we questioned why this had happened we were told that rooms with the “Service Please” sign posted get done last. In any case, our maid had been told by management that we had vacated the room, had checked out, and not to do it with any priority at all. Needless to say another confrontation with the leaders at the front desk ensued. Catch 22 rules this hotel.
Good News – The maid is competent even if her leadership isn’t. She was always polite and apologetic that she had been directed to skip our room. But there is more:
Room Key – Our room key stopped working, locking us out of our own room. We ended up playing a little game which went like this: (1) The front desk cuts us a new set of keys; (2) we wait for the elevator, take it up to the 6th floor, go to our room, and try the key (3) the key doesn’t work – repeat step one. After listening to a bunch of inane reasoning from the front desk staff, such as (1) sometimes customers don’t know how to use the key, (2) sometimes your cell phones interfere with the room locks, (3) the battery in the door must have worn out, adult leadership finally arrived in the form of the maintenance man who through some magic process produced keys that worked, even when a dummy like me (who has a Masters Degree in Electrical Engineering) tried his hardest to make them fail.
Good News – If you complain often enough management will eventually provide you with a key that works for your room. You need to be persistent, however, and avoid offending anyone.
Other Procedures – Did you know that to get a towel for swimming you have to get a pass from the front desk and present it in the gift store? Then, in order to return the towel, you have to stand in line dripping wet in the gift store waiting for someone to pay for an expensive bracelet? Did you know that to get room service you had to call the front desk to get the room service phone number? (For future reference the number is 6262, you won’t find it anywhere else!!). Did you know that when you call 6262 whoever answers the phone dispatches someone to your room to present you with a menu? Did you know that only in step 3 of this Soviet Union approach to management can you actually order food from room service? Did you know that if you want to know what facilities are available in the hotel, you cannot depend on the Gideon Bible provided in your room. You have to go down to the front desk and wait while the front desk clerk conducts a search and rescue mission and locates some literature printed when the hotel last employed a printer.
Good News – The swimming pool is a real treat. The room service food and wine were excellent.
.Other than this I have no strong feelings.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.