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“Great stay, but staff needs to be trained on how the packages work” 4 of 5 stars
Review of Treasure Bay Casino and Hotel

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Treasure Bay Casino and Hotel
3.5 of 5 Hotel   |   1980 Beach Blvd, Biloxi, MS 39531   |  
Hotel amenities
Ranked #11 of 44 hotels in Biloxi
1 review
1 helpful vote 1 helpful vote
“Great stay, but staff needs to be trained on how the packages work”
4 of 5 stars Reviewed August 12, 2013 via mobile

We booked the "fun in the sun package". It was a great deal, an upgrade to a deluxe room, 2 passes to Ship Island, and 2 passes to the hotels dinner buffet. The room was amazing. The staff was very friendly and courteous. My only complaint is that no one seemed to know how the packages worked. We had issues when we got to Ship Island check in because they didn't have our name on a list as the front desk said they would and Ship Island said we needed vouchers from the hotel. Also when we went to the buffet we were told to charge the dinners to the room for the free meals but at check out we had to have them removed from our balance because this was not right either. Other than those things it was a very nice stay at a berry nice hotel with a great staff.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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355 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • German first
  • Any
English first
Griffin, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2013

We had a very enjoyable time in Biloxi and the stay at Treasure Bay helped. Front desk was helpful, and we were right across from the nearly empty beach and made our relax time very easy. Although our room overlooked the parking lot and a large fan that was a little noisy while on the deck, the room was large and comfy, and the bath nice with a large tub and tv. The casino was small, but not crowded and I wasn't terribly bothered by the smoke. Decent ventilation. The buffet was delicious and not horribly priced for the amount of good food. Overall, the place was above average, and though the casino was not as big as others, it still made for a fun time.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review, September 5, 2013
We are so glad we were able to be a part of your first trip to this Jewel of the South, as Biloxi has been known over the years. I hope you were able to take advantage of our new member promotion and that you will be back very soon! We have short winters here, so the beach is a treat nearly year round!
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Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 10, 2013

My husband and I booked their "dine and unwind" package for our anniversary. The package came with a room for the night, an in room couple's massage, and dinner in the fine dinning restaurant in the hotel. I did some comparison "shopping" online to view other hotel offers in the are and this was by far the best. And I can tell you that this package was truly amazing. We were indeed given everything in our package and it was amazing. The room was lovely with a small balcony with a view, and large king sized bed, and a beautifully renovated bathroom with a large, beautiful shower. There was even a tv in the bathroom! The staff was ALL very nice. And CQ, the restaurant where we had our dinner was beautiful and the food was some of the best we have had in a long time. The only reason I am giving four stars instead of five is because the hotel staff seemed to have some confusion over how the "package" worked. Indeed, the person who booked the package seemed to have forgotten or misunderstood the system and didn't report it as a package which led to us getting a call about some trouble over the massage (however, they did correct this issue and we did indeed get an hour long massage in our room and it was WONDERFUL.) But at check out we had a small overcharge that was quickly taken care of (thank goodness we checked out at the desk instead of using the rapid check out.) Overall though, we were so incredibly pleased that we are already discussing our next stay at Treasure Bay. It was a wonderful night and probably the best anniversary we have ever celebrated.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Mississippi
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 7, 2013

When we first arrived (after passing the Beau) we thought we had made a big mistake booking at this hotel; however, the stay was enjoyable. The rooms were very nice. Loved the HUGE bed... was so comfortable. The bathroom was nice... big shower, tv in bathroom. Our room overlooked the pool area, which was nice (not much to see with a gulf view anyway).

Now on to the restaurants...... The Blu was hot (in a good way)!! Very cozy and a great atmosphere. The Den has FANTASTIC food... I got the Friday special (Redfish with crab on top with cajun sauce.... a must try)! The burgers are also good.

Let's talk about the smoke... As a non-smoker (and I mean HATE the smell of smoke and can detect it from a distance) this hotel wasn't that bad. I mentally prepared myself for smoke b/c it was a casino but it turned out to be ok. I've been in a smokey hotel in Vegas before and when you hit the lobby/casino area you would see a smoke cloud.... not the case here. Not once did we ever smell smoke in our room or on our floor for that matter (4th floor). Since The Den Restaurant is on the first floor behind an area of the casino you could smell smoke in there but we sat in the very back and it wasn't as strong as the front area.

Overall, we enjoyed our stay at Treasure Bay and would stay again. The staff was great and very accommodating (which is always a plus)!!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Public Relations Manager at Treasure Bay Casino and Hotel, responded to this review, August 8, 2013
Thank you so much for your review of your stay with us. We are pleased that you discovered our hidden jewel on the Gulf Coast and learned just what a treasure Treasure Bay really is! I've made sure to pass along your praise for our food venues to the various managers around the property. Please come stay with us again very soon, and bring some friends!
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Baton Rouge, Louisiana, United States
Top Contributor
94 reviews 94 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 5, 2013

We took my mom to the Treasure Bay for a girls spa weekend. She has stayed there before and really liked the pool. Our room wasn't ready for early check in so we went to the pool bar and grill and enjoyed a great Brick Oven pizza poolside with adult beverages. The room was ready prior to 2:00 so we checked in and got settled. The room and bathroom is spacious with great amenities and products and a television in the bathroom. The room overlooked the pool with a great balcony. Because the hotel is associated with a casino, you have to deal with the overwhelming smell of cigarette smoke in the halls, restaurants and even at the front desk. Even if you don't go to the casino, it is unavoidable. A guest on a floor above us actually dropped his cigarette butt off the balcony with landed on our balcony on Sunday morning as we enjoyed our first cup of coffee outside. The breakfast buffet was average but the fruit selection was fresh and plentiful. The rate was great for a weekend when I booked on Expedia.

Room Tip: The higher the better so you don't have cigarettes hitting your balcony.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Houston, Texas
1 review
5 of 5 stars Reviewed July 27, 2013

Stayed here in July 2013- loved the hotel, staff and the casino! Don't book thru Expedia or Hotel. com- They lie to you - Hotel staff confirmed this also- stated they lie all the time. Was promised a ground floor- told them I was traveling with someone who is claustrophobic and cant get into elevators. They told me this was the last room they had available on the ground floor and I had to pay for the entire stay up front- this hotel does not have a ground floor with rooms.call the hotel directly and book your room, staff very friendly.

Room Tip: call the hotel directly do not go thru Expedia or hotel com they lie.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review, August 3, 2013
Thanks so much for your nice review of our staff and facility. I apologize you did not have a good experience with our online partner, Expedia, While we work hard to honor all the requests we receive through our booking partners as well as through our own call center, occassionally we will not be able to do so which is why we are careful never to make a guarantee. On a better note, we are finishing up some very nice renovations out near our beautiful pool area so we will have rooms actually on the first floor by next year to offer you on your next visit. On behalf of our staff, thank you for choosing Treasure Bay and we sincerely look forward to your next visit!
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Green Cove Springs, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 17, 2013

My husband and I had our first stay in Biloxi at the Treasure Bay Casino on July 14-16 2013. Since we had never been there (Biloxi or Treasure Bay Casino), we were worried after reading some of the user reviews. We purchased the Fun in the Sun package - which included a private cabana, $40 in a Treasure Bay Gift Card, 2 nights in an awesome room with a balcony on the 6th floor and 2 can coozies. We didn't find the smoke to be an more overwhelming than any other casino we had been in - including those in Atlantic City, Las Vegas, and Reno. The room was fantastic. Clean, large, not over loaded with furniture and very up to date. There was even a television set in the bathroom. The people we came in contact with were very nice - especially the two bartender/cooks at the pool bar area, and the table dealers.
The only reason we didn't rate this as an excellent was that we felt the buffet was a little expensive for the food offered. We would love to come back and stay again.

Room Tip: A gulf side room with a balcony near the top of the casino was definitely the best pick.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review, August 3, 2013
I couldn't be more pleased that you enjoyed your experience at Treasure Bay! I hope that you were able to experience some of the wonderful Mississippi Gulf Coast as well while you were here with us. We are very proud of our various hotel packages, and it is wonderful that you were able to take advantage of Fun in The Sun, one of our most popular and economical packages. Please come back soon!
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Additional Information about Treasure Bay Casino and Hotel

Address: 1980 Beach Blvd, Biloxi, MS 39531
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Biloxi
#5 On the Beach Hotel in Biloxi
#10 Romantic Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Treasure Bay Casino and Hotel 3.5*
Official Description (provided by the hotel):
A Biloxi landmark, the nine-story hotel tower faces the beautiful Gulf of Mexico. Recently renovated, the tower has 202 guest rooms, including eight Suites and eight Lofts. Rooms feature double or king-sized accommodations with plush fabrics, pillow-top bedding and imported furnishings all in keeping with the color scheme of the property. Additional amenities include private balconies, high definition televisions, Jacuzzi tubs, and walk-in showers. ... more   less 
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Also Known As:
Treasure Bay Hotel Biloxi
Treasure Bay Biloxi
Biloxi Treasure Bay Hotel

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