Some friends and I were making a trip through New Orleans to Biloxi for a guys' weekend. Our room was overlooking the majestic AC units perched on top of the casino structure. The room had extremely limited views of the beach. That said, we didn't care because we didn't spend much time in the room. The room was nice as was the bathroom. Everyone complimented the bedroom and the bathroom. For all those reviews that mention the smoky lobby, that is simply part of the casino experience. Granted, the check-in desk is directly in the middle of the lower level casino area, but ANYONE checking into a casino should understand that there will be some level of smell. The lobby and casino areas are not smoky (unless you sit right beside a smoker) so much as they just smell like cigarette smoke, and for me, that distinction is important. The Den was tasty for lunch, but small in size. Service was adequate and a bit slow. There were two small bars downstairs and one large one upstairs. Service at these bars was great. Michelle at one of the downstairs bars was the absolute best. As for the "nice" bar on the top floor, it was too bad we walked in only 5 minutes before it closed at 2am (Friday night). Pam was easily the most personable and easygoing staff member we encountered during the whole weekend. She introduced us to a drink she had made for 14 years in Vegas. We returned to Blu on Saturday night, but unfortunately the experience was not as good. While there were a hand full of people in the bar, the taller of the two male bartenders was not at all interested in serving us as he stated that "I have other customers" when we took a moment to decide what to order to drink. When I said that I might order food, he said to stick to drinks suggesting that food would be too bothersome. The tables had low minimums, and pretty much anything you wanted to play. Only one friend came out on top, but that is how that goes. The pool area looked really nice although it was closed for maintenance, and the temperature was too cold. The Treasure Bay is a GREAT value for the price relative to the other, larger casinos in Biloxi. Some of the other casinos have more to offer overall, BUT the price you pay at those on the weekends exceeds the value you get. The Treasure Bay is a really great value at what we paid per night including tax on the weekend. I'd go back in a second at that price. Most everyone was friendly, the hotel was clean, it wasn't pretentious like some places, parking was convenient, and the rooms/bathrooms were modern and nice.
Room Tip: If you must have a gulf view, be specific with you request.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 8, 2013
We are extremely grateful that you took time to compose such a thoroughly detailed review. Judging by the quality and quantity of the information you provided, I am surprised you have only one other TripAdvisor review; I hope it will not be your last. This review is the epitome of what any business operator needs to assess their customer’s perception. We sincerely apologize for the less than desirable moments you experienced during your stay; again the detail provided will make it much easier for us to address these issues. Overall, it seems you enjoyed both the experience and the value of your trip, and for that we are very pleased. We hope you’ll consider both Biloxi and Treasure Bay for another guy’s weekend sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.