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“Really nice and friendly place” 4 of 5 stars
Review of Treasure Bay Casino and Hotel

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Treasure Bay Casino and Hotel
3.5 of 5 Hotel   |   1980 Beach Blvd, Biloxi, MS 39531   |  
Hotel amenities
Ranked #11 of 44 hotels in Biloxi
houston
Top Contributor
64 reviews 64 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
“Really nice and friendly place”
4 of 5 stars Reviewed October 26, 2012

Drove from Houston to meet my sister for a couple of days. She has been to this casino several times and enjoyed it. Upon check in, I was given a complimentary (and unsolicited) room upgrade so that set the stage for a really nice two night visit. Check in was easy and the complimentary valet service was a real convenience. The room was perfectly acceptable. Not the luxury level of some resorts in this area, it nevertheless more than met my needs. The beds were comfortable and the linens were of high quality and a very generous number of washcloths and towels. In room safe and flatscreen TV were complimented by an additional TV in the bathroom and a nice balcony overlooking the pool and cabana area. The bathroom was nice with pleasant tile work, good task lighting and a large glass walk-in shower. The room was QUIET! which is always appreciated in a resort. Now the bad. Housekeeping was not up to par. On my second day there were no shampoos or lotions left in the room at all. Several urine spots on the tile floor near the toilet remained during my entire three days. The shower floor was disgusting with black mold/mildew on the grouting and the glass wall was streaked with soap scum and water marks. Quite frankly, if a hotel aspires to luxury and wants to put in nice tilework, they need to maintain it even though that is difficult to do. Otherwise drop the pretense and put in a motel 6 molded shower unit that can be kept clean by even a lazy housekeeping staff. (and where was the housekeeping manager? doesn't he/she ever check the rooms?). That aside, on to the restaurants and casino. This has to be the friendliest place I have ever visited. They must put something in the water as the entire staff is pleasant and seems to enjoy their jobs. The atmosphere is infectious and spills over to the guests. It is difficult to sit in the casino for more than a few minutes without a fellow guest starting up a conversation. An ever-present and pleasant employee is ready to take your complimentary drink order - no waiting here. The drinks are good - try their bloody mary. The main dining room is a more than adequate buffet and a real bargain even if you pay full price. You are seated and they take your drink order. The buffet is bountiful and high quality - certainly not luxury - but much better than your usual commercial buffet restaurant. Eggs to order in the morning are accompanied by the usual sides and some really fresh fruit. Lunch has several entrees and a carving station, Dinner is highlighted by all you can eat dungeness crab legs. The first floor 24 hour diner is not worth mentioning except if you are hungry and desperate. On the 9th floor, the place turns elegant with some fantastic meeting rooms, and a very good upscale restaurant and a beautiful and comfortable bar that has a sweeping view of the Gulf of Mexico. Reasonable drink prices and a good tapas menu made this my favorite spot for watching the sun set over the water. Check out was also easy and pleasant and a very short wait for my car was appreciated. Cannot comment on the gambling as I am not much of a gambler. However they forgave my first day's losses with a compensating credit and I ended up leaving slightly ahead. This hotel is not pretentious, they know their target market very well. It is popular with locals and retired military people and has a very diverse staff and clientele. If you want down home and friendly in Biloxi, this is the place. I am taking one star off for housekeeping although I it bothers me to do that. Not leaving me toiletries on day two was unforgivable.

Room Tip: All of the rooms in the main tower are nice. Yo have a choice of pool view or water view. Either i...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Manager at Treasure Bay Casino and Hotel, responded to this review, October 31, 2012
Thanks very much for taking the time to review our facility. It is always useful to us as a company to know where we excel as well as where we need to improve. I've made sure each relavant department manager had an opportunity to read your statements not only to encourage and congratulate their staff but also to work on those areas which didn't meet expectations. In particular, I've asked the housekeeping departement to reveiw their procedures to insure that as long as a "Do Not Disturb" sign is not placed on a room, amenities and linens get replaced each day. Further, you'll be pleased to know that we are re-grouting each bathroom on each floor as a preventative measure for any future issues. Overall, I am proud that our staff made your stay so pleasant and I hope that you will give us the opportunity to earn that 5th star on a future stay.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Lakewood, Ohio
Top Contributor
81 reviews 81 reviews
29 hotel reviews
Reviews in 48 cities Reviews in 48 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 4, 2012

Just a spent a weekend at the hotel. The Staff are very friendly and helpful,. The room was large with a very comfortable King Sized bed, with great pillows. The Bathroom had large walk in shower and a TV. The casino was on the Smaller size but had $5 table games and good amount of Slots, but was smokey. Did not eat on site but there are a number of places around the hotel and the Beach is just acrossed the road from the hotel. The Swimming pool is great, 2 levels with a waterfall, the Fitness room is small. Overall a good place for a weekend get away.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew U, Manager at Treasure Bay Casino and Hotel, responded to this review, October 31, 2012
Thank you for taking the time to review our property! We are very proud of our comfortable deluxe hotel rooms and I'm pleased you enjoyed your accomodations. While we are on a smaller scale than some of our more weel-known neighbors, we strive to create a more personal and intimate experience for our guests. We are working diligently to alleviate the smoke issue in the building and hope to have it resolved very soon. Please consider dininig in our award winning CQ restaurant located on the 9th floor overlooking the Gulf, the next time you stay with us. The view alone is without equal.
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 3, 2012

First let me say that I know the area is still recovering from Katrina and then Issac when we visited and I am not insensative to this. With that said I was shocked that the first thing that hits you is the cigarette smoke. Coming from a smoke free state it was a shock. Its every where and there is no where to hide from it. I was a little disappointed in the meet and greet at the door I wonder if management knows this is the first impression that people get?? Don't get me wrong the staff was friendly but lacking the knowlege all the way around on business edicate. The pool bar is closed during the week or so it was while we were there. The bartender on Sunday was not really interested in being there and it showed. He had a pizza oven but did not want to use it so he turned away several people that asked about it. During the week my husband had to walk in and out for drinks while we stayed by the pool. That I could live with but the bartender did not know how to run a tab so we had to use our card each and every time we wanted something to drink. I saw managememnt walking around but never inquired if we needed anything. I saw an older gentleman who brought his own six-pack I guess he knew the drill and we did not. Our room was clean and well kept and the bathroom was very spacious. A few things to note there is nothing for kids to do so don't bring them all you have is the pool and the beach and the beach was closed and dirty while we were there. Housekeeping was by far the most helpful and knowledgeable. I was just disappointed overall I guess and dont' think I would go back. I could tell that most of the clientele was there to gamble and could careless about the rest. So if your like me and gambling is not all you live for find another place. We stayed as our son just retuned from his deployment to Afghanistan and his base is in the area. There are other casinos/ hotels in the area on the water to be checked out.

Room Tip: We stayed on the fifth floor facing the Gulf and it seems the AC kicks off every night??? You will e...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed September 24, 2012

We returned to Treasure Bay as we thought it was better than some of the other casinos in the area. They make a mean Bloody Mary too! But, we were extremely disappointed that we could not use the comps we had earned on our card as their computer was down. The casino business is a totally computer based system...how could they not have an IT person available 24 hours a day? We checked both Saturday and Sunday and were told finally on Sunday that it would be Monday before the computers for comps would be working! Very disappointed.

Room Tip: We did not stay at the hotel.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 23, 2012 via mobile

The rooms are an aged modern contemporary style in much need of sprucing up. However, the rooms are a great value at less than $100 a night. The. Beach view is impeded by the large AC units below. But, once again, for the money you pay, it can be ignored.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 23, 2012 via mobile

Gulf view is of an air conditioner view, no comps, old, overpriced, disgusting. No bathtub, just shower. The disposable cups had coffee on them....they were used. Tight on everything. They told me a rate on check in and doubled it for checkout. The person with authority to change was at lunch.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biloxi, Mississippi
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 1, 2012

I moved to Biloxi about 6 months ago,i checked out all of the casinos and hotels because i knew i would be having a lot of visitors,co workers and friends by living here.I really liked treasure bay it was closer to my house and they offered a shuttle service to and from the casino.So everyone that came to see me i took to the treasure bay even if they did want to go somewhere else.I brought a lot of buisness to this casino over the past 6 months.The rooms are nice, a beautiful infinity pool.Crablegs on the buffet every night they are fantastic, the rest is ok not that great .The breakfast and lunch buffet are not vey good,cold fried shrimpfor lunch,cold eggs for breakfast but the evening buffet staff are polite.They are the only ones upstairs the 2nd floor.A couple of the table people are also.For the rest of them , the waitresses and .bartenders they need some serious customer service training..I would be glad to be in charge of that.The one night that i was in there thank goodness i had no one with me i have never been treated so rudely any where.I had just spent several hours at the slots and having drinks like i do several times a week for the past 6 months.After i was done i went to the Den which is there all night restaurant and ordered some food to go like always.This must have been a new bartender she was rude very rude. I had already paid for my food and was finishing my last drink some really really rude is a understatement comes flying from behind the bar and takes my drink from my hand grabs it physically out of my hand.I was shocked i did not know what to say except can i get my food i paid for? So they rushed my food out and i left.I went back the next to file a complaint they told me the GM only comes by once a month and put me with a gentleman in charge who was very nice listened to my complaint and said he would get to the bottom of it.After 6 months of loyalty to this casino i was not offered a room,free play,food or anything.for the way i was treated and i am a local.

Room Tip: Beau Rivage ,Isle Some where people are nice when taking your money
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  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Treasure Bay Casino and Hotel

Address: 1980 Beach Blvd, Biloxi, MS 39531
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Biloxi
#5 Casino Hotel in Biloxi
#10 Romantic Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Treasure Bay Casino and Hotel 3.5*
Official Description (provided by the hotel):
A Biloxi landmark, the nine-story hotel tower faces the beautiful Gulf of Mexico. Recently renovated, the tower has 202 guest rooms, including eight Suites and eight Lofts. Rooms feature double or king-sized accommodations with plush fabrics, pillow-top bedding and imported furnishings all in keeping with the color scheme of the property. Additional amenities include private balconies, high definition televisions, Jacuzzi tubs, and walk-in showers. ... more   less 
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Also Known As:
Treasure Bay Hotel Biloxi
Treasure Bay Biloxi
Biloxi Treasure Bay Hotel

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