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“Staff was awesome!” 4 of 5 stars
Review of Best Western PLUS Cypress Creek

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Best Western PLUS Cypress Creek
2.5 of 5 Hotel   |   7921 Lamar Poole Road, I-10 @ Exit 50, Biloxi, MS 39532   |  
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Ranked #12 of 46 Hotels in Biloxi
Sebastian, Florida, United States
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
“Staff was awesome!”
4 of 5 stars Reviewed September 23, 2013

The owner/manager of the hotel was in the breakfast area asking how everything was and the front desk staff were very friendly. If I could say anything it would be that the furnishings are somewhat outdated but the beds were comfy and the room was clean. I would stay here again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western PLUS Cypress Creek, responded to this review, September 24, 2013
Thank you for your review regarding your recent stay at our property. We have very dedicated, well trained Southern Hospitality Team.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    105
    46
    24
    13
    14
See reviews for
67
66
17
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Any
English first
Altus, United States
1 review
5 of 5 stars Reviewed September 23, 2013

great place to stay, Shuttle service was outstanding, great value a little hard to get to if not familiar with the area. Missed turnoff and had to backtrack. Once there it was a very comfortable stay and motorcycle friendly.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

We had a chance to stay at this hotel for the past 3 nights and really enjoyed the room and continental breakfast was also great. Every day Vib did a wonderful job cleaning our rooms. Very nice staff.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western PLUS Cypress Creek, responded to this review, September 24, 2013
Thank you for review regarding your recent stay at our property. Your mention about our great TEAM, particularly VIB, will give more encouragement and motivation to improve on our Hospitality Service. Come back soon to stay with 'Family'
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Ocean Springs, Mississippi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2013

We stayed here for a week and what a comfortable stay this was, all due to the wonderful staff that run the hotel so efficiently. From the new manager, the fine ladies at the Front Desk, to the person in charge at breakfast and especially VIB, a gem of a housekeeper, with so much experience at hospitality and the most caring, endearing personality, we were taken care of very well
For casino and beach lovers this hotel is only a short distance away via IH10, and very , very reasonably priced. The rooms are comfortable, clean and quiet with no pool or highway traffic noise.
We will surely return for a stay here again.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western PLUS Cypress Creek, responded to this review, September 24, 2013
We are thrilled to see your awesome review. Our New Manager and entire team is dedicated to do utmost to provide great comfort and service to all our Guests.
We hope to see you again soon.
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Lillian, AL, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2013

The entire experience (09/14-09/15/2013) was very pleasureable and positive, from check-in to check-out. Thoroughly enjoyed the continental breakfast; pool looked inviting and we met several families who were enjoying themselves in the pool area. Very close to all the Biloxi casinos, which was a plus for our trip. Plenty of available parking when we returned to the hotel late at night, and we were able to get a restful night's sleep without interruptions or outdoor distracting noise. Excellent place to stay, just off I-10 (but far enough to not have to listen to interstate traffic). Also, prices were excellent, especially compared to a night's stay at any of the casinos. Will definitely stay there again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western PLUS Cypress Creek, responded to this review, September 24, 2013
We are glad to note that you had, 'The entire experience was very pleasurable and positive'.
We are going thro' deep cleaning and maintenance to our entire property. Seasonal flowers, landscaping, new pool furniture, new breakfast menu and we are going on....
We hope to see you soon.
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Tampa, Florida
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 28, 2013

We arrived late and left early during our road trip through the south, but this hotel was great. Good price, large enough room for our kids (including one in a pack-n-play), and decent breakfast. Staff was friendly. Our non-smoking room was very clean but smelled a little musty, so I suspect it once didn't have that restriction. Room looked like it has been recently updated--fresh paint throughout and nice vanity. Very convenient to the interstate.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Guest Relations Manager at Best Western PLUS Cypress Creek, responded to this review, August 30, 2013
Thank you for your review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our entire team is dedicated to Guest Satisfaction. We are doing many upgrades to the property, new pool furniture, redecorating breakfast area and many more..
We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 24, 2013 via mobile

My husband and I stayed here with our 2 year old son. Upon entering the hotel we were greeted nicely. While going to our room the hallway had a strange smell which lasted both nights we stayed. We had two queen sized beds. Our room was supposed to be non smoking but when we walked in it smelled of smoke. Room 127 to be exact. When we entered the room it wasn't quite what I expected. The beds were made but it seemed as if something was missing. The next day we found out something was missing. The top blanket! The beds were comfortable. The shower could be cleaner. Breakfast was better than I expected. I'm not sure if we would return. We haven't had the best experiences with the Best Western chain.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BiloxiHotels, Public Relations Manager at Best Western PLUS Cypress Creek, responded to this review, August 28, 2013
Thank you forreview regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western PLUS Cypress Creek

Address: 7921 Lamar Poole Road, I-10 @ Exit 50, Biloxi, MS 39532
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Biloxi
#11 Romantic Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western PLUS Cypress Creek 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The BEST WESTERN PLUS Cypress Creek is conveniently located on the Mississippi Gulf Coast near the popular Casino row and many historic locations around Biloxi. Our hotel offers easy access to recreational opportunities including fishing, beaches and golf. Our hotel guests will also appreciate the variety of nearby dining and shopping options. ... more   less 
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Also Known As:
Best Western Plus Cypress Creek Hotel Biloxi
Best Western Biloxi
Biloxi Best Western

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