I stayed at the Best Western in Ocean Springs in June 2012 for a quick 3-day 'get away' vacation. Given the choices (and prices) of hotels I had, I would choose to stay at this one again. For the $62 a night I paid, I was quite pleased with the accommodations, but if you choose to stay here, be aware that it is a budget hotel and you will only have a satisfactory, basic, no-frills stay here. My comments here are also based on a 3-day, mid-week stay, so guests staying there over weekends might have a different experience.
There are many positive things I could say about this hotel. The hotel is right off I-10 and very easy to find. It is also only a few miles from the beach, which is a straight shot down the road once you get off I-10 at the Ocean Springs exit. It is only about 10-15 minutes from the casinos and the beach in Biloxi, and only about a 20 minute drive from the outlet mall in Gulfport. When I booked my room online, the Best Western website only allowed me to book a room with two queen beds, unless I wanted pay a significant upcharge for a "suite". When I arrived at the hotel, the front desk clerk (who was very pleasant) upgraded me to a 'king suite' upon my request, at no extra charge. The hotel lobby and common areas seemed very clean and were aesthetically pleasing. The room itself was very nice and considerably larger than I expected, and looked exactly like the pictures the hotel management have provided on this site. I assume the 'suite' part of the room consists of a half-wall divider between the bed and a couch that is on the other side; I guess the sitting area is what distinguishes a suite from a regular guest room. The room was very clean; I did not notice any obvious dirt or grime anywhere in the room, although it did smell a bit musty when I first walked in. One nice thing about this hotel is that they wrap the bedspreads in between two bedsheets which (I assume) get washed after each guest leaves. That made me feel like I was sleeping on fresh sheets rather than a potentially dirty bedspread used by countless other guests. The bed was comfortable (not too hard), and the several pillows provided were nice and fluffy, yet firm. The floor I was on was also very quiet; I rarely noticed any type of noise at any time during the day, and certainly not late at night, although I saw numerous other guests going in and out of rooms close to mine. The hotel offers free wi-fi, as well as free wired internet access in the guest rooms, which I took full advantage of. The internet worked quite well for me throughout my stay. My only issue with it is that every time I put my smartphone and/or computer down and stopped using the net for more than a few minutes, I had to re-login to the hotel connection; my devices would not 'remember' the internet connection, presumably because their system is somehow set up to make it work that way. That became a bit tedious after a while.
I used the pool once, and it was relatively clean, other than some tree leaves and grass that had gotten in there--although, to be fair, I was in the pool around 7 p.m. I saw a maintenance man cleaning and treating the pool every morning, so I know there was regular maintenance of it. The bottom of the pool is peeling and is in need of some repair, but again, I think this is to be expected in a hotel of this caliber. Most of the hotel staff were very friendly and pleasant; a couple of them went out of their way to be helpful on different issues I inquired about. The free breakfast the hotel provides is more than continental; it is just about what I would expect for a hotel of this size and quality. They had everything from 4 different breakfast cereals to breads, muffins, danish, eggs, yogurt and sausage links, plus coffee and 2 different juices. The best part about the breakfast was that they offered waffles, which most everyone seemed to take advantage of. The food, of course, is nothing to write home about, but it is complimentary and much better than that served at a lot of budget hotels, so I was pleased with it.
There were a few things I noticed about the hotel that I was not crazy about. I saw the man who I assume was the hotel manager (because of his badge) walking around several times during my stay--in fact, I would refer to it more as 'skulking'--and I became immediately uncomfortable each time I saw him. He constantly had a scowl on his face, never said hello as he passed me, and a couple of times outright glared at me. I understand that people have bad days, but when you are the face of a business in a customer service-driven industry, sometimes you just have to put on a happy face if you're feeling it or not. The maid who was working my floor was very pleasant and sweet--but she was perhaps a bit too 'in your face' for me. As I was on vacation, I slept late every day and didn't leave the hotel until 10 or 11 every morning. The second I opened the door to my room to walk out in the morning (with the 'do not disturb' sign prominently displayed on the outside of the door), the maid would stop whatever she was doing, no matter where on the floor she was, run out into the hall, and ask me if I wanted room service. This happened every morning I was there. Some people might like this sort of eagerness and her brand of hospitality, but I felt it was a bit overwhelming. Whenever I felt the need to have my room cleaned, I would always put the 'please clean room' sign on my door. I didn't feel like the morning 'attacks' were welcome, especially as I am not a morning person and just wanted to be left alone.
Another (minor) problem I encountered had to do with the in-room safe. When I got there, my safe was locked and could not be opened. I immediately reported this to the (very pleasant) front desk clerk, and she promised me someone would be up shortly to fix it if I would just wait in my room. I waited for half an hour, but no one came. I finally went down to the front desk and was told that there was only one person the hotel employed for such things, and he could not be located. She promised me that the safe would be fixed that day. Unfortunately, it was not fixed during my entire stay. This is really a minor issue, but I wanted to keep my laptop and other valuables in a locked safe while I was away, but wasn't able to do so.
When I went to the hotel, I originally planned to use the fitness center every day I was there. This proved to be impossible. The gym is tiny, and the only item of workout equipment that worked was the treadmill. The elliptical machine was out of order, most of the weightlifting equipment was not working (the weights were not connected to the frame), and the weights were pushed right up against the treadmill, making them impossible to use anyway. Every time I went down to the gym, there was someone already using the treadmill, which made it impossible for me to even get on it. This aspect of the hotel needs some serious improvement if they want to list it on their website as one of the available amenities.
There were only two minor aspects of my room that I had any problem with. The first was the bathtub; it was very small and in need of some repairs. The water pressure in the room was very low, no matter what time of day or night I bathed. The low pressure coming out of the shower head made my showers last several minutes longer than they do at home, and it took me literally about 15 minutes to fill the bathtub with water with me sitting in it. With the recent remodeling the hotel has gone through, they have really nice flat-screen TVs in the guest rooms. The only problem is that, although the TVs are mounted on the wall with adjustable arms, they are locked in place (with an actual lock that requires a key) and cannot be moved. This means, essentially, that you can only watch TV from the bed, since the TV is mounted flat against the wall. If you are sitting on the couch or at the desk, it is nearly impossible to see the TV screen since its position cannot be adjusted.
Overall, I had a pleasant stay at the Best Western in Ocean Springs and would recommend it to others if you are looking for a cheap, quick stay in a convenient location. But do be aware that it is a budget hotel and you will not find frills there.
- Also Known As:
- Best Western Plus Cypress Creek Hotel
- Best Western Plus Cypress Creek Hotel Biloxi
- Best Western Biloxi
- Biloxi Best Western
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Cypress Creek is conveniently located on the Mississippi Gulf Coast near the popular Casino row and many historic locations around Biloxi. Our hotel offers easy access to recreational opportunities including fishing, beaches and golf. Our hotel guests will also appreciate the variety of nearby dining and shopping options. ... more less
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