We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“No customer service or safety here!!!!” 1 of 5 stars
Review of BEST WESTERN Oak Manor

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
You added BEST WESTERN Oak Manor to your Saves list
2.5 of 5 Motel   |   886 Beach Boulevard, Biloxi, MS 39530-4136   |  
Hotel website
Hotel deals
Hotel amenities
Special Offer
1,000 bonus reward points
Ranked #10 of 45 Hotels in Biloxi
Certificate of Excellence
Slidell, Louisiana, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“No customer service or safety here!!!!”
1 of 5 stars Reviewed April 8, 2013

No customer service or safety concerns at the Best Western in Biloxi across from the Beau Rivage Casino. A couple friends of mine and I were in town for a bachelorette party and had a room booked there. Upon returning to our room, we were surprised to find a young man passed out on one of our beds. We called the front office and no one answered. When we finally got someone to come check the room, the security guard spent more time hiding behind us than dealing with the situation. There was NEVER any apology from any staff. Only "we never had that happen before". As a matter of fact, they only tried to convince us that we had left our door open - not likely. When we were checking out, no one asked us if anything was missing, if we were able to rest...again they simply and immediately started in on the whole we had to have left our door open. No management available. No contact from management after Not happy or satisfied customers...............

  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

311 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed April 8, 2013

While I was staying at this hotel on april 6th 2013 with a few friends we had went out to the casinos for the night. We where there for a Bachelorette weekend for one of our friends. When we returned back to the hotel room we found a strange man passed out in our room in one of the beds face down. We called the front desk and no one answered so we went down to the front desk and then they sent a security guard who was a elderly gentleman up to hour room. He woke the man and asked him to leave and the man aruged with him. After fifteen minutes of arguing they finally came out into the hall where myself and my friends were waiting.

He then allowed the man back into our room to see if he had anything else in there that might be his. He even asked us if we knew who he was and if he anything of his in there? We told him we have no idea who he is that is why we called to have him removed from the room. He then had to figure out who he was and where his room was wich happened to be the room right next to ours.

We went back into our room and we checked our purses and bags to make sure nothing was missing. The front desk said they had no other rooms and didn't offer to change the sheets or anything. Basically they made it sound as if it was our fault he was in there. We asked to speak to the manager and the lady at the desk said she didn't want to call her and wake her up. Really? Then she said the manager was across the lake in New Orleans which is about 110 miles away with car problems at 4 am in the morning. Why is the manager in New Orleans?

With no help and rude service from the front desk we retired to our room after we were told she would be back in the morning. We could not sleep not knowing if someone else would be let in our room. The next morning the manager was still not there, she was at a confrence in New Orleans we were told. Hope she was not staying at a Best western.

They did nothing for us. Did not ask if anything was taken or missing. Where not worried about our safety at all. Did not ask if we ok. We where basically made to feel if it was somhow our fault. Upon check out they showed us that they only issued two room keys which we already knew. They just said again we must have left the door open when we didn't. I am 41 Years old a mother of two married and have a little more sense then leaving our door open while we go out. Especailly leaving purses Ipad and other valuebles in the room. More then likely someone let this guy in or room because he was so drunk they just wanted to get him in a room and thought it was the one he was staying in.

Also the doors on the outside of the building where is suppose to be secured after dusk and you need to use a room key to get in to the building, but all you have to do is pull on the door and you can rome thru the halls. The entry doors are not secure at all. You would think they would have comped the room or better yet the manager would have called me since she has all my information to make it right, but has not done that yet.

If I was you I would not stay at this Best Western or any other one do to the safety issues of someone possible getting into your room. After talking to there customer service at the Corperate Office they said there is nothing they can do because they just use the Best Western name and they don't actaully belong to Best Western. They did say I will get a 40 travel card that can only be used at a Best Western! Like I will ever stay there again.

So how do you know if your actually staying at Best Western? I recomend you stay far away from this hotel and any other Best Western because it seems they don't care about there name if there allowing this to happen at hotels that just use there name. If your traveling I suggest you stay far away from this hotel in Biloxi.

Room Tip: Go to another hotel in Biloxi
See more room tips
  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oakmanorbiloxi, Manager at BEST WESTERN Oak Manor, responded to this review, April 10, 2013
I would again like to apologize for your scary experience. We try to provide each guest with a safe comfortable experience. I have comped your room as you know and I know that this does not change what happened but I hoope it helps.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 22, 2013 via mobile

I booked this room because the Beau Rivage and Hard Rock were sold out and the reviews seemed to give the feel of an "adequate" and cheaper alternative. I must admit that the reviews of smoke filled casinos also served as a deterrent considering that I have asthma, but to say the least this place is a mistake!!! Check in and check out was average to good. After check in, all hell broke loose!!!! My wife and I unpacked the car and upon entering the hotel the smell of urine filled the elevator and what seemed to be the bottom floor. We took the elevator to the second and the smell became less apparent until we reached our room. Before we unpacked anything, my wife and I began to immediately clean the room to rid of the room of the odor and clean the linen of any unsavory creatures. The location and the average customer service were definitely the only highlights of this place, but I think it goes without saying that I would not recommend this place and I would not stay here again!!! This place is in serious need of cleaning and remodeling.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleville, Canada
Level Contributor
96 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed March 21, 2013

Stayed at the Best Western in Biloxi. While this Hotel isnt the Beau Riveria, or the Hard Rock, I found it very comfortable and at about half the cost of the other hotels right across the street. I was quite happy to stay at the Best Western instead of the others and use my savings for some entertainment. I would not hestitate to stay there again.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Biloxi hotels
0.3 mi away
Hard Rock Hotel & Casino Biloxi
0.8 mi away
Hampton Inn Biloxi
Hampton Inn Biloxi
#3 of 45 in Biloxi
4.5 of 5 stars 388 reviews
5.2 mi away
Show Prices
Show Prices
Show Prices
0.2 mi away
Four Points by Sheraton Biloxi Beach Boulevard
3.1 mi away
Ramada Limited Biloxi Beach
1.1 mi away
White House Hotel
White House Hotel
#2 of 45 in Biloxi
4.5 of 5 stars 204 reviews
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN Oak Manor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Oak Manor

Address: 886 Beach Boulevard, Biloxi, MS 39530-4136
Phone Number:
Location: United States > Mississippi > Biloxi
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Biloxi
#8 Business Hotel in Biloxi
#8 Romantic Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Oak Manor 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Late nights of flirting with Lady Luck and afternoons of sun worshipping on warm beaches might not be the first thing you imagine when you hear "Biloxi hotel." However, that's just what guests get in this unbeatable location. Both casinos and beaches are in the neighborhood, so you never have to choose between testing your luck and working on your tan. Whether your passion is gambling, charter fishing, or both, you have it all at your fingertips when selecting this comfortable Biloxi hotel. When nearby casinos and beaches offer endless recreation and play, you'll never want to leave. Many guests at this Biloxi hotel are here for Cruisin' the Coast or the Peter Anderson Art Festival. Maybe you want to indulge your palate at the Seafood Festival, or you are in town to check out Smokin' the Sound. There are endless events happening near this Biloxi hotel that are fun for everyone in the family. This doesn't mean that sometimes a little business isn't required. Employees of URS, Ingalls Shipbuilding, and Jeld Wen are just a few of the guests that return year after year. Just because you're in town for business, doesn't mean you don't deserve plenty of pampering and down time to explore the area. Our Biloxi hotel is famous for the delicious, complimentary breakfast buffet that is dished up daily. Start your morning right with waffles. Satisfy your sweet tooth with flaky pastries and fresh fruits, hot and cold cereals complemented with yogurt are divine. Of course, no breakfast is complete without gourmet 100% Arabica coffee and chilled juices. The impeccable service and quality of our Biloxi hotel is what puts us ahead of the rest. Never overpay for luxury digs and a prime location. You've found your home away from home here. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Priceline, Orbitz, Hotels.com, Agoda and Odigeo so you can book your BEST WESTERN Oak Manor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Oak Manor Hotel Biloxi
Best Western Biloxi
Biloxi Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Oak Manor, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.