We arrived after a 10 hour drive from Florida. I had read many reviews of this hotel so we planned on arriving around 4pm since that is check in time and it is strictly enforced. We forgot to factor in the time change so we were too early to check in. Not a problem, we gave our bags to the front desk and went for lunch at the Hard Rock Café to wait until 4:00. When we were done with lunch we noticed that two of our bags were missing from behind the front desk. We asked a bell man and he said he would check it out for us. When we went to check in at 4:00, still no bags. I knew something was very wrong when I saw the manager whisper to the attendant checking us in to just send us to our room. They said they would send the bags up in 10 minutes. This was not the case; we waited over two hour’s frantic, stuck waiting in our room. The bags had our jewelry, make-up among other valuable items. I spoke with the manager of the bell service. He said they were doing everything to find our bags. Obviously they gave them to someone else. We finally spoke with security, Mike ____, I wish I knew his name because he was the only comfort we got out of this whole ordeal. Mike called us and thought he found one of our bags so we meet him at the bell desk to see if it was ours. Thank goodness it was, they let us look around for the other one but it was not there. Still frantic, pacing in our room they finally found our other bag (Another hour later). After I calmed down I began to look around our room. We were looking at a wall with a latter. No view of anything whatsoever. There also was mold in the shower. (See pictures) We booked this vacation months ago and were so looking forward to staying at the Hard Rock (We usually stay at the Beau) But this room was not anything I thought the Hard Rock would ever offer. To add to this shoddy room, we woke up to a hammer pounding every morning. They had flyers stating that construction was going on the 12th floor and to pardon the interruption. We were on the 4th!
After this stressful first day I just wanted to relax and forget everything, now that we had our bags. So I decided to speak with a manager the next day after I had calmed down. We were not expecting much, my husband and I are not the kind of people to complain ever, but after the day we just had we thought the hotel would at least try and make an effort to make us happy. I spoke with what I am assuming was the manager; unfortunately I did not get her name. She gave no apology for the bags getting lost, just blamed it on the bell service and asked if we would like to talk with them (I spoke with him the day before). As for the room she said we paid for a room with obstructed views. I went back to my reservations and to the web site and nowhere does it state “OBSTRUCTED VIEWS.” The only thing I see is a more expensive room with a view of the gulf. Oh, I forgot the manager did offer us two free buffets. We didn’t take them; it was sort of like a slap in the face.
As for the casino, we play video poker and have always liked to play at the Hard Rock. Even when we stay at the Beau we would always walk over to the Hard Rock. Not this time, they used to have really good pay outs but not anymore. We found ourselves walking over to The Beau (bad payouts too) or driving over to IP which we found to have the video poker best payouts in Biloxi.
As for the oil spill, we rode our bikes up and down the beach and did not see or smell oil. In closing I wanted to say that you would think with all the people avoiding the gulf because of the oil spill these days that the Hard Rock would want to keep the cliental they do have as happy as possible.
I guess not!
- Official Description (provided by the hotel):
- Hard Rock Hotel & Casino Biloxi is a striking 12-story purple and white hotel tower announced by the world's largest Hard Rock Guitar sign. With its modern design, Hard Rock Biloxi boast high cellings, an open casino floor, a sleek nightclub and boutique rooms with walk-in showers. Located in the heart of the Mississippi Gulf Coast, guest can easily access the beach as well as take in spectacular views of the Gulf of Mexico. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Cheap Tickets and Odigeo so you can book your Hard Rock Hotel & Casino Biloxi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hard Rock Hotel And Casino Biloxi
- Hard Rock Hotel Biloxi
- Hard Rock Biloxi