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“Never disappoints!” 5 of 5 stars
Review of Hard Rock Hotel & Casino Biloxi

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Hard Rock Hotel & Casino Biloxi
777 Beach Blvd., Biloxi, MS 39530   |  
Hotel amenities
Ranked #3 of 45 Hotels in Biloxi
Certificate of Excellence 2014
uptowngirl504
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Never disappoints!”
5 of 5 stars Reviewed September 4, 2014

I have been here several times, but have never stayed in the special tower area. The rooms are very modern with a hard rock edge in the hallways. There are many lovely details in the rooms and building if you take the time to look around. The bathrooms and toiletries are high end. The view of the gulf is amazing from our 10th story room. The beds are cozy with comfy linens. It is like coming to another world when we need to get away from New Orleans.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, September 5, 2014
Thanks for the great review and the awesome complements! We look forward to Rocking with you on your next stay. ROCK ON! :)
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1,334 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
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English first
Biloxi
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2014

Awesome place to stay and play...hurry..get a room now..you don't want to miss out on the BEST fun !!
Right on the beach..if you can stand to leave your room..or the casino..or one of the MANY great resturaunts ...

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, September 5, 2014
Thanks for the AMESOME review! Nothing ignites our passion to serve more than reading “This hotel is ROCKING AWESOME”. You are a rock star for taking time to be kind and we cannot wait to make a few more memories with you on your next stay. ROCK ON! :)
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Pensacola, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 3, 2014

I am a frequent patron of this hotel staying with them at least twice each month. Since I am a double platinum level player I regularly receive offers for free rooms in the hotel. I have hesitated to comment about this in a public forum such as Tripadvisor or Facebook because I wanted to give the new owners/management time to implement their changes in management , policies, etc. However, I can no longer stay quiet. The employees of this establishment have obviously been miss-managed for quite some time and in my opinion, most everyone in management should have been replaced when the new owners took over. The general attitude of most (but not all) employees from my vantage has always been (and still is) that I am nothing but a bother to them and that I should be thanking them for the opportunity to come spend my money there. The front desk staff, especially the ones that work during the day, have been consistently rude and appear to be way too busy to even listen, much less provide the assistance that they are paid to provide when a guest needs assistance. These folks need to take a lesson from their competition down the street at the Golden Nugget and learn that without patrons like myself, they will not have a job. I have been pleased with the service that I received from the staff in their marketing department but without the competent, pleasant staff to follow through with the marketing personnel's efforts to provide a positive experience for the guest, the overall experience becomes unpleasant and feels like you have been scammed. The property is nice, especially the newer Platinum Tower and the pool area is beautiful. The rooms have consistently been clean and comfortable.

  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, September 4, 2014
Hi, thank you for taking the time to share your comments with us, we appreciate your feedback. Please send us a note to feedback@hardrockbiloxi.com with your contact information, dates of stay & more details about your experience with our front desk. We strive to provide superior service to each and every one of our guests, so we certainly want to look into this matter. We hope to have you back again soon for a better experience next time! ROCK ON!
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Mandeville, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

The Hard Rock strives to make everyone feel special and takes extra care of you. The room was fabulous and the view was awesome. We watched the dolphins play for an hour. The concert was better than we expected. The buffet and the 24/7 grill provide a variety of good foods and excellent service. The many different slots will keep you entertained while you listen to the music from the center bar. All around great experience!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, September 5, 2014
Barbara, Barbara, Barbara you are defiantly a VIP my friend! Thanks for the amazing review and for taking time to be kind. Nothing AMPs us up more than reading “Best hotel/casino for us in Biloxi” We look forward to rocking with you on your next stay! ROCK ON!
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Houston, Texas, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed September 2, 2014

Since we arrived, the staff at the entrance were not friendly at all, my girlfriend and I went to the bathroom, men's bathroom (those at the very corner in the casino) were so stinky, the floor was so sticky (you can imagine why).... then my girl used the restroom and there weren't tissues in two cubicles. This was two much for a bad luck casino experience

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, September 15, 2014
Hi, Rodrigo- thank you for taking the time to share your feedback with us. We strive to provide superior service to each and every one of our guests, so we certainly want to look into this matter. Please shoot us a note to feedback@hardrockbiloxi.com. We would like to get a few more details of your stay so that we can look into the issues that affected your stay. We hope to have you back again for a better experience next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erath, Louisiana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 2, 2014 via mobile

We stayed at the hard rock hotel and casino for 2 nights and loved it. We loved the decore of outfits, cowboy boots and guitars they had on display. We loved having Starbucks every morning and Ben and jerry ice cream at night. Very clean and friendly staff. We ate at white cap down the road and the food was phenomenal. We had angel hair pasta with crab and shrimp and Cajun spices. Omg to die for and the staff was awesome! Only complaint is I wish we were right on beach but the pool is beautiful and large with bar in it and live music. I had never stayed there before and everyone was awesome even the young workers at the pool. Beautiful hotel

  • Stayed August 2014
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, September 3, 2014
Thanks for the AMAZING review! Nothing ignites our passion to serve more than reading “This hotel is amazing”. You are a rock star for taking time to be kind and we cannot wait to make a few more memories with you on your next stay. ROCK ON!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 2, 2014

We enjoyed the self-contained destination, with dining options (both low and high end), entertainment (we saw a great concert and gambled a bit), recreation (nice pool) and a very comfortable room. Only downside is that it was a bit too smoky (and it is impossible to eliminate the odor, even on non-smoking floors).

Room Tip: Select a floor as far away from smoking areas as possible.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, September 4, 2014
Thanks for the Great review Jim! We appreciate you taking the time to share your feedback following your stay with us. Although we are a smoke friendly casino, we strive to maintain a freshened environment through our state of the art air handling system. We value your comments and are very glad that you enjoyed the majority of your stay with us. Hope to Rock with you again soon! ROCK ON!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel & Casino Biloxi

Address: 777 Beach Blvd., Biloxi, MS 39530
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Biloxi
#2 Romantic Hotel in Biloxi
#2 On the Beach Hotel in Biloxi
#3 Family Hotel in Biloxi
#4 Business Hotel in Biloxi
Price Range (Based on Average Rates): $$
Number of rooms: 325
Official Description (provided by the hotel):
Hard Rock Hotel & Casino Biloxi is a striking 12-story purple and white hotel tower announced by the world's largest Hard Rock Guitar sign. With its modern design, Hard Rock Biloxi boast high cellings, an open casino floor, a sleek nightclub and boutique rooms with walk-in showers. Located in the heart of the Mississippi Gulf Coast, guest can easily access the beach as well as take in spectacular views of the Gulf of Mexico. ... more   less 
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Also Known As:
Hard Rock Hotel And Casino Biloxi
Hard Rock Hotel Biloxi
Hard Rock Biloxi

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