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“Excellent place to stay” 5 of 5 stars
Review of Hard Rock Hotel & Casino Biloxi

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Hard Rock Hotel & Casino Biloxi
4.0 of 5 Hotel   |   777 Beach Blvd., Biloxi, MS 39530   |  
Hotel amenities
Ranked #4 of 45 Hotels in Biloxi
Certificate of Excellence
Biloxi
1 review
“Excellent place to stay”
5 of 5 stars Reviewed August 24, 2014

My wife and I thoroughly enjoy staying and gaming at the Hard Rock Casino. The accommodations are excellent and the staff is extremely friendly and helpful. There is a great variety of gaming options whether you like slot machines or table games. Being at the Hard Rock Casino has always been a great experience for us.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Ernest P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, September 2, 2014
Thanks for the FANTASTIC review! We love that you enjoyed staying and gaming here with us. Thank you for being loyal rock star guest. We look forward to rockn’ with you on your next stay. ROCK ON!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,643 reviews from our community

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Biloxi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 21, 2014

We had a gulf view room that was absolutely gorgeous in the platinum tower. The staff were very helpful and our overall stay was great. Pool was fantastic, we loved the swim up bar and there were plenty of chairs. Will definitely stay here again!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Nina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, September 2, 2014
Thanks for the AWESOME review! Nothing AMPs us up more than know our guest had a great stay here with us. Thank for all the wonderful compliments and sharing your thoughts and feedback with us. We are looking forward to your next stay and I know it will ROCK!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 21, 2014

I booked a non-smoking room for 6 nights and asked for an early check-in. We arrived and were greeted by the smoke. Beware, unless you smoke, you will be smell cigarettes in every area of the hotel, even in your non-smoking room. They told us the room was not ready and they would call us. So we drove around Biloxi for 4 hours. They never called. So we go back, after 4pm and were told there is nothing they can do. Housekeeping hasn't got the room ready. Asked to speak to manager. She was not helpful and simply emphasized there was nothing they could do. She also acted like she was trying to get us a room in the Platinum tower that faces the ocean. I had asked for that. But no, after all the begging to get into a room, we got a side view of the parking lot. My husband had just had shoulder surgery and we needed to rest, but this was like staying in the airport! Rooms are nice, but not considering the smoke and no view. We checked out early and they prorated our stay by charging us $394 for Sat. and $169 for Sun. Not a happy camper.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
1 Thank LEVART2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul J, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, October 13, 2015
Dear LEVART2014,

I'm sorry to hear about your experience. Since your visit last summer, I know we have improved both the product that we offer and our commitment to customer service. I hope you will return for another stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biloxi
Level Contributor
258 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed August 21, 2014 via mobile

Two nights in platinum tower, room was amazing!! The huge bowl shaped tub, walk in shower, beautiful view...... All around wonderful experience. Ate at cafe... Burgers are legendary! :) liked that the casino was low key. Only negative was the environment was smokey..but what do you expect from a casino!!!

Stayed August 2014, traveled as a couple
Helpful?
Thank SouthernVoiceBiloxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, September 5, 2014
Thanks for the great review and the awesome complements! We look forward to Rocking with you on your next stay. ROCK ON!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biloxi
1 review
5 of 5 stars Reviewed August 20, 2014

Very nice location and facility - I had reserved a specific room type that was confirmed and when I got there to check in I was told that the room I reserved and been given away to someone else - sucks

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Guy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul J, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, October 13, 2015
Dear Guy D,

Since your stay last summer, we have straightened out this issue. Please accept our apologies for the experience. We hope to have you back another time so we can demonstrate our commitment to service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 20, 2014

We arrived at the Hard Rock Hotel on a Thursday and stayed until Monday. We had to wait a while to check into our room, but it was worth it. Check in was a little painful, as there is loud music playing in the lobby. The young lady that checked us in, spoke in a whisper and we had to ask her to repeat everything several times. It was the same way when we checked out. She needs to be encouraged to speak up or they need to lower the music in the check-in area. We were in the Platinum Tower and had an awesome view of the pool and the ocean. The windows were floor to ceiling all the way across the front of the room with the best view!

As far as valeting your car, it doesn't really work well, because you have to unload before you are able to check in. If your room is not ready, you are stuck with worrying about your luggage. Parking wasn't bad, so spending extra on valet service is not necessary.

Housekeeping did an excellent job. Upon request, we were always left extra towels. I like the added touch of bottled waters being left in the room for us each day. Most hotels charge for this. The bed was comfortable and the pillows were amazing. I need to check to see who they are made by, so I can get some for home!

We ate at three of the restaurants. The first night we ate at the Hard Rock Cafe. We had horrible service and it was too loud in there. After being at a concert and being in the loud casino, it was too much. Not to mention, I couldn't get common items necessary for my meal. This restaurant is why I gave the hotel a 4 star in stead of a 5 star rating.

We ate at the Satisfaction buffet and it was very good for a buffet. We have eaten at buffets at other hotels, but this one was the best. They had plenty of healthy options.

Our favorite restaurant was Vibe, Surf and Turf. It was so good, we ate there twice. The sushi was over priced and not that great, but the fried shrimp was amazing and enough for two people. I ordered it two nights in a row.

The pool service was very nice, but I believe the drinks are overpriced as they are very small. The Sunday Detox pool party wasn't too bad. I was afraid it would be too crowded, but it wasn't. I've heard they used to let the public in without charging them and it got out of hand. Now they charge $40 so it keeps the crowds to a minimum. This is good because as a paying guest, I'd be furious if I had to share pool space with a few thousand (that's what I was told) other people who did not pay to get in. Charging is good, but I'd prefer they didn't do that at all.

Starbucks was good and the servers there were very friendly and remembered my order on day two.

Overall, we loved the hotel. Didn't win anything in the casino, but expected that. We have decided this is going to be our go-to vacation spot for a quick get away (7 hour drive). We liked it so much, we will are going back Labor Day Weekend. The second time in just about 6 weeks. I hope we love it enough the second time to continue coming back!

Room Tip: If you are coming for a beach vacation, this is not the place. There is no beach access from the ho...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank DvaAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul J, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, October 13, 2015
Thank you very much for the detailed review. We will be sure to continue to make improvements in the areas that you mentioned, as we are dedicated to the experience at Hard Rock. Thank you again for all of your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
3 of 5 stars Reviewed August 20, 2014

Careful here - you may not get the room/rate you expect. Upon checkin with a reservation, I was advised that I did not have a non-smoking room. They tries to put me in a smoking room, although my early reservation clearly stated non- smoking. Of course they were willing to give me another room - at DOUBLE the rate. Took a half hour to get a manager who could make it right. Service equal to an air carrier at best.

  • Stayed August 2014, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank John Wesley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul J, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, October 13, 2015
Dear John Wesley W,

Thank you for letting us know about your experience. I can assure you that this is not typical of our service or commitment to excellent service. I hope that we have another opportunity in the future to show you how much we care about your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel & Casino Biloxi

Address: 777 Beach Blvd., Biloxi, MS 39530
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Biloxi
#2 On the Beach Hotel in Biloxi
#2 Family Hotel in Biloxi
#2 Romantic Hotel in Biloxi
#4 Business Hotel in Biloxi
Price Range (Based on Average Rates):
Hotel Class:4 star — Hard Rock Hotel & Casino Biloxi 4*
Number of rooms: 325
Official Description (provided by the hotel):
Hard Rock Hotel & Casino Biloxi is a striking 12-story purple and white hotel tower announced by the world's largest Hard Rock Guitar sign. With its modern design, Hard Rock Biloxi boast high cellings, an open casino floor, a sleek nightclub and boutique rooms with walk-in showers. Located in the heart of the Mississippi Gulf Coast, guest can easily access the beach as well as take in spectacular views of the Gulf of Mexico. ... more   less 
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Also Known As:
Hard Rock Hotel And Casino Biloxi
Hard Rock Hotel Biloxi
Hard Rock Biloxi

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