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“Excellent start to finish” 5 of 5 stars
Review of Hard Rock Hotel & Casino Biloxi

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Hard Rock Hotel & Casino Biloxi
777 Beach Blvd., Biloxi, MS 39530   |  
Hotel amenities
Ranked #3 of 46 Hotels in Biloxi
Northeast Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent start to finish”
5 of 5 stars Reviewed April 22, 2013

No issues at all (well, we couldn't get a smoking room). Spotless modern rooms, very comfortable beds and helpful staff. Of course the awesome memorabilia collection too! The valet was fast. The hotel is right in the middle of town and right on the beach. This was our first time here but it won't be our last.

Room Tip: They don't offer smoking rooms as a option. You have to ask when you arrive. Maybe if you called...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,244 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Chalmette, Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2013

Love staying at the hotel, we did have to wait for our room to be ready, but we just gambled for an hour and they call you on your cell phone to know that it is ready. Everything else was great. Room service and cleanliness is excellent. Love the triple showers in bathroom and also the jet tubs!.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, Georgia
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 10, 2013 via mobile

We had 2 adjoining rooms, one King room and one with 2 Queen beds. The rooms are nice and spacious, and having robes is a great touch. The TV reception was sketchy during our stay though the TVs are nice big flat screens. The furniture is looking dated and the drawers need to be cleaned as does most of the stuff in the room. During our stay, housekeeping never vacuumed nor cleaned the bathrooms in our rooms. They left our coffee cups out and didn't wipe down anything in either room. The hardwood and tile floors appeared dirty when we arrived and were never cleaned during our stay. Housekeeping was a huge disappointment in every area of these rooms: didn't straighten, mirrors never wiped, coffee supplies not restocked, water not restocked, showers not cleaned (mold around basin), toilet stained and sinks not cleaned.
The rest of the hotel was nice and the employees were pleasant and helpful. The Valet, front desk, and food servers were all good. The pool was very nice as well other than the obvious construction of the new tower right at the pool.

Stayed April 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, May 6, 2013
Thank you for your time and candor in bring these service issues to my attention. I sincerely apologize for any inconvenience you may have experienced and I would like you to please know that we take great pride in our service standards and ability to meet and exceed our guest expectation bur clearly missed the mark in this case. I would also like to thank you for the warm compliments. Again please except my apology and should you return please ask for me directly so that I may express my apology to you personally.
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New Orleans, Louisiana
Top Contributor
65 reviews 65 reviews
32 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 10, 2013

I've stayed here quite a number of times. It's always a great experience. The staff is friendly. The coast is pretty. The casino is a bit small. The rooms are wonderful, especially the triple shower heads. The pool area is extremely nice as well. My only complaint is the ever present smoke smell. I've eaten at both Hard Rock Cafe and Ruth's Chris Steakhouse on site. Both were great! The blackjack tables are fun for sure. Not a big lover of the slots. I've never been to a concert at Hard Rock Live, but my friend has said they're great experiences too. I really the casino and shopping areas at the Beau Rivage next door a little better than the Hard Rock. The buffet at Hard Rock is okay but not the best. I think the whole Biloxi area is pretty fun and continuing to grow.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, May 6, 2013
Thanks for the Great review! And for your continued patronage to the Hard Rock and the Biloxi area as a whole. We look forward to your next visit and know it will be just as memorable as your last visits. ROCK ON!
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Hammond, Louisiana
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 10, 2013

We stayed on 9 April... Don't expect an early check in because it won't happen.
Room was very clean, large shower with 3 shower heads.
Nice view of the gulf .
Bed was very comfortable.. Would love to have taken it home. We had 2 queen beds.

The Satisfaction Buffet was HORRIBLE.. Definitely NOT worth the $.
Dinner was the same as the lunch buffet except they had crab legs that had an unusual taste.
Being from S/E Louisiana.. I'd say the crab legs SUCKED.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, May 6, 2013
Thanks for the overall great review! I will address your concerns with the appropriate department heads promptly! Thanks again for the overall great review! ROCK ON!
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Kingsport, Tennessee
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2013

The rooms are large, beds are super comfortable and views are spectacular. The only thing perfection lacked was to include a small refrigerator which most newer casinos have. Some medications have to be kept cold and numerous trips to the ice machine gets old. I find, too, that it is a hotel which rarely lets you check in before "check-in" time when rooms are available. All-in-all however it is a wonderful experience.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, May 6, 2013
Thanks for the Awesome review! I will agree, “beds are super comfortable and the views are spectacular.” Mini fridges are available upon request and we will waive the fee if it is requested for medical purposes. Our check out time is noon and we are always 100% occupied which is great, however it does cause check in to run behind in some cases. Please know, we do allow guest to check in early if their room is ready. Thanks again for the Awesome review. We look forward to your next stay and know it will be just as memorable as this one. ROCK ON!
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Mississippi, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 9, 2013

The rooms are clean and smell good. The only criticism I have is the regular rooms do not have a table with chairs, it's bar-type seating. Been there many times with friends and family. Lots of displays to enjoy, just like every Hard Rock. Love the Hard Rock Hotel & Casino! Always a fun place to stay, right on the beach. Walking distance to attractions and the beach. Lots of concerts and entertainment in the bar located in the middle of the casino. Stay and Enjoy!

Room Tip: Try to get a room on the top floors, looking out to the Gulf of Mexico.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, May 6, 2013
Thanks for the excellent review! We love to receive feedback and know our guest “Love the Hard Rock Hotel & Casino!” We absolutely cannot wait till you next stay with us and I know it will ROCK! See you soon, until then ROCK ON!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel & Casino Biloxi

Address: 777 Beach Blvd., Biloxi, MS 39530
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Biloxi
#2 Casino Hotel in Biloxi
#2 Romantic Hotel in Biloxi
#2 Business Hotel in Biloxi
#3 Family Hotel in Biloxi
Price Range (Based on Average Rates): $
Number of rooms: 325
Official Description (provided by the hotel):
Hard Rock Hotel & Casino Biloxi is a striking 12-story purple and white hotel tower announced by the world's largest Hard Rock Guitar sign. With its modern design, Hard Rock Biloxi boast high cellings, an open casino floor, a sleek nightclub and boutique rooms with walk-in showers. Located in the heart of the Mississippi Gulf Coast, guest can easily access the beach as well as take in spectacular views of the Gulf of Mexico. ... more   less 
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Also Known As:
Hard Rock Hotel And Casino Biloxi
Hard Rock Hotel Biloxi
Hard Rock Biloxi

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