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“Rockin' on the Coast!” 5 of 5 stars
Review of Hard Rock Hotel & Casino Biloxi

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Hard Rock Hotel & Casino Biloxi
777 Beach Blvd., Biloxi, MS 39530   |  
Hotel amenities
Ranked #3 of 46 Hotels in Biloxi
Gautier, Mississippi, United States
1 review
2 helpful votes 2 helpful votes
“Rockin' on the Coast!”
5 of 5 stars Reviewed January 16, 2013

The Hard Rock Biloxi ROCKS!! Will recommend this hotel every time! Friendliest staff on the Gulf Coast, great rooms, exceptionally clean, Jacuzzi tub and great views of the Gulf. Easy access to casino and dining. My favorite of all that the coast has to offer.

Room Tip: Ask for Gulf view when making reservations.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, January 29, 2013
Thanks for the AMAZING review! You are a ROCK STAR in my book! We thank you for taking time to be kind and cannot wait to make another memory with you in the very near future. ROCK ON!
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1,250 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
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English first
Leesburg, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2013

Great rooms, excellent staff in the hotel, slot areas, beverages and restaurant areas. The staff really makes you feel important and of value. Parking is very convenient and access to the casino and other amenities is excellent.

Room Tip: Ask for a view.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, January 29, 2013
Thanks for the Great review! Receiving this type of feedback really ignites our passion to serve. We look forward to your next stay and know it will be just a enjoyable as this one. ROCK ON!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 14, 2013

The room was excellent. Jacuzzi tub and a view of the water from the 11th floor. The best rooms in Biloxi. Comfortable beds, clean rooms, and the sevice staff are quiet in the morning.
That is a big plus comapred to other hotels in Biloxi where the cleaning starts at 8 with vacuum noise and 2 way service radios in the halls, especially if you like to play late into the night!!!
Everyone who works at the Hard Rock are very friendly and make an effort to make you feel comfortable. The front desk, the players club, the doormen at the shows and the service staff in the buffett were all top notch!

Room Tip: Stayed at Hard Rock Biloxi many times. Never had a bad room.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, January 29, 2013
Thanks for the fantastic review! You are a ROCK STAR in my book. Thanks for all of the awesome compliments and for taking time to be kind. We absolutely cannot wait to rock with you next visit. ROCK ON!
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Fort Lee, New Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 13, 2013

We were passing through from New Jersey on the way to Texas. Saw a great rate on-line (Priceline, standard website, not "Express deals" or "Name your own price"), but booked through the hotel directly for the same rate. However Priceline had a breakfast special for the same rate + $6.00, which the hotel said was not available. We were in the car, so internet was difficult and we booked by phone.

Lovely place, great service, very friendly service, all the cool Hard Rock stuff.

Three negatives (serious, but overall rating still Excellent)

1) Casino way too smoky. No non-smoking areas.
2) Beds were luxurious, but way too soft.
3) Our room was very noisy, but we didn't notice until during the night. We were on a really low floor (4th). Probably better on a higher floor.

Room Tip: "Higher floors have less A/C unit noise"
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, January 14, 2013
Thanks for the overall great review! I greatly appreciate your candor as well as the details on how you found our great deal when passing through. Receiving this type of feedback will only help us get better. Thanks again for the great review. Rock on!
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Hammond, Louisiana
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 10, 2013

First class in every way! Personnel are extremely pleasant, accommodations excellent. Rooms "with a view" overlook the Gulf and are good for dolphin watching. The shower is outstanding, with the "rain effect".Great amenities. Very convenient to the casino floor, unlike some of the other hotels in Biloxi.

Room Tip: I've never had one that wasn't good!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, January 14, 2013
Thanks for the AMAZING review! Reading these types of reviews really ignites our passion to serve. We look forward to your next stay and I know it will be just as memorable as this one. ROCK ON!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swiss, West Virginia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 10, 2013

Very clean rooms, friendly staff. Enjoyed our stay in Biloxi very much. Would recommend. We only had a shower in our room, no bathtub, but understand do to the hotel's stand on "Save the planet." Very nice area, excellent atmosphere.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, January 14, 2013
Thanks for the great review and all of the warm compliments! We love to hear that you enjoyed your stay here with us. We look forward to your next visit and know that it will be just as enjoyable as this one was! ROCK ON!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, GA
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed January 8, 2013

Second time back at HR. Check-in was no problem at all, and though we arrived early and our room wasn't ready yet, it was still ready about two hours before scheduled time. Like last time, the room was clean and spacious. Unfortunately, we didn't realize until we had unpacked that they had given us a room that was handicapped accessible, with a large bathtub/shower combo, and we were disappointed that we didn't have the rain shower. Since we had already settled in, we decided to live with it. I'm sure that they gave us the first room that was available because we asked them to check us in as soon as possible. This time, the fridge temperature was good and drinks inside were cool. Last time, everything was pretty warm inside the fridge.

We ordered bottle service in the room once, and everything was just as we expected. They even brought a large container of ice for the drinks, which was a thoughtful touch. Going to the ice machine several times would have been a bit of a bother and this saved us the hassle. Of course, prices of liquor bottles are outrageous, but you could expect that anywhere. We did have some issues trying to reach the right extension from our room phone to order.

We decided to purchase robes this time, so we called the front desk not long after we checked in, because that's what the instructions on the robe hangers directed us to do. We were transferred to a couple of different people who didn't seem to know what to do about getting us the robes. Finally, after what seemed like forever on hold, the desk clerk told me that it couldn't be added to the bill for our room and delivered, and that we would have to come to the front desk to pay for and pick up the robes. My husband decided to pay the extra $35 and buy one at the gift shop, and it was larger and thicker, and in the color black, which is what he really wanted. I just wanted the basic white spa robe like they provide in the rooms, so I went to the front desk and paid and picked it up. Not a big deal, but a little bit of a hassle when you'd think it would be simple just to have it added to your bill and have it delivered to your room, to save you the trip down to the desk, back up to the room to drop it off, then back to the casino floor to play.

Like last time, our luck wasn't that great. Probably a little better than our last visit, but still I had hoped that we'd fare a little better this time. I played in a poker tourney and four of us opted to chop the pot since there was only about $40 difference in first place and second place without chopping it. I was the chip leader when we decided to chop it, but I was happy with my winnings. Played in my first ever slot tournament, which was fun. Didn't win but had fun trying. Loved the new Elvis slots, but still not much luck there. There were others playing machines next to me, and they seemed to be doing well, so I think it was just my bad luck, not necessarily the casino's payback. We really enjoy our table games, but we spent our entire trip wanting to play the Tarzan slots and for some reason they were out of commission for three days. That was a little disappointing.

The casino was very clean and for the size, there were a good variety of games available. Cocktail service was a bit slow, but it was mid-week and there were just a few servers for a very large area because of it being slower during the week. That's understandable, but I waited sitting at my machine for almost 15 minutes before the server brought my drink, and my machine was right next to the service area! Comps were good and we never had to pay for a meal and ordered everything we wanted with money still left over. The rock box kiosks make getting your comps really easy and convenient. All of the food was satisfactory.

Overall, we were still satisfied with our experience at Hard Rock. There's just no other place like it! The rock vibe from the moment you walk in until the moment you leave is wonderful. We would certainly return if we were comped for our stay.

Room Tip: Make sure your room has the shower you want before you unload your luggage.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, January 14, 2013
Thanks for the great review and for taking time to be kind. Sorry for the confusion with the robes. I will be addressing this immediately. I would also like to thank you for your understanding and candor. With guest like you we cannot help but get better at serving our guest. We look forward to your next stay and I know it will be just a memorable as this one. ROCK ON!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel & Casino Biloxi

Address: 777 Beach Blvd., Biloxi, MS 39530
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Biloxi
#2 Business Hotel in Biloxi
#2 Romantic Hotel in Biloxi
#2 On the Beach Hotel in Biloxi
#3 Family Hotel in Biloxi
Price Range (Based on Average Rates): $
Number of rooms: 325
Official Description (provided by the hotel):
Hard Rock Hotel & Casino Biloxi is a striking 12-story purple and white hotel tower announced by the world's largest Hard Rock Guitar sign. With its modern design, Hard Rock Biloxi boast high cellings, an open casino floor, a sleek nightclub and boutique rooms with walk-in showers. Located in the heart of the Mississippi Gulf Coast, guest can easily access the beach as well as take in spectacular views of the Gulf of Mexico. ... more   less 
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Also Known As:
Hard Rock Hotel And Casino Biloxi
Hard Rock Hotel Biloxi
Hard Rock Biloxi

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