We were dissappointed in the hotel and service. Not up to the level of the other Hard Rock Hotels, must be poor management. Pay extra for a room a with a view, view is of the parking garage and neon sign, Not my or other people idea of a view, but manager insisted it was a room with a view, but was quick to give me $20 off, but couldn't move me to a better room because he stated we checked in late and that was all that was left. Strange they charged my credit card at 7pm, and when we arrived after 9 pm, if they already charged my credit card you think they would have blocked a room.
Resturant was dirty and but was the only place still open to eat,the two managers were more worried about to go orders that taking care of customers in diner, maybe they need the tips.
They never told me they had charged my CC card when I checked in and I forgot which cc card I made the reservation with so I gave them another cc card at checkin and paid with my debit card at check out. Some how they managed to charge all three cc cards.
They assured me three times the credit had been issued and yet 10 days later and not one credit has show up.
The managers of the hotel are not helpful and are dismissive.
I have stayed several times at the Beau Rivage a better experience all around.
- Official Description (provided by the hotel):
- Hard Rock Hotel & Casino Biloxi is a striking 12-story purple and white hotel tower announced by the world's largest Hard Rock Guitar sign. With its modern design, Hard Rock Biloxi boast high cellings, an open casino floor, a sleek nightclub and boutique rooms with walk-in showers. Located in the heart of the Mississippi Gulf Coast, guest can easily access the beach as well as take in spectacular views of the Gulf of Mexico. ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock Hotel And Casino Biloxi
- Hard Rock Hotel Biloxi
- Hard Rock Biloxi