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“Disaster” 3 of 5 stars
Review of Hard Rock Hotel & Casino Biloxi

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Hard Rock Hotel & Casino Biloxi
4.0 of 5 Hotel   |   777 Beach Blvd., Biloxi, MS 39530   |  
Hotel amenities
Ranked #3 of 45 Hotels in Biloxi
Certificate of Excellence 2014
1 review
3 helpful votes 3 helpful votes
“Disaster”
3 of 5 stars Reviewed June 25, 2011

I'm here now Made reservations for 2 queen nonsmoking Got here at 2am I got king smoking All booked up so it couldn't be changed

  • Stayed June 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, June 28, 2011
I would like to apologies for any confusion or discomfort you may have experienced. We strive to accommodate all guest request but our room types are limited. We are currently operating at 100% occupancy and arriving at 2am really limits the room type availability. Again please except my apology, we would love to serve as your host in the future.
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1,362 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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English first
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 24, 2011

First time staying at the Hard Rock. The hotel was great. We had a wonderful time. The room was one of the best we have stayed in. Very clean. The staff was great. Can't wait to go back!

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, June 28, 2011
Rock on! Nothing amps us up more than hearing “The hotel was great.” Thanks for the awesomely kind remarks and great review. We can’t wait till your next stay and hope it’s just as memorable as this one!
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Atlanta
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 21, 2011

The Good:
Every employee I encountered was professional, helpful and friendly.
Free wifi in the rooms.
Room was clean and comfortable.
Coffee makers in the rooms.
The bad:
Most tips are already included, such as room service, above and beyond the room service fee. I didn't realize this until I received my bill at the end of the stay. So I ended up tipping twice on most services. Pay attention to your bill.
The food at the buffet, and 24/7 was marginal at best. Think Shoney's/Wafflehouse. If you are looking for quality, stick with Vibe (which is only open Thurs-Sun I believe) or Ruths Chris Steakhouse.
That being said, it was still an excellent stay... I know better now, and I will definitely visit here again. Job well done by all the staff.

  • Stayed June 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, June 28, 2011
Thanks for the great review. We are so glad you enjoyed you hotel stay with us. We look forward to your next visit and know it will be even more memorable than this one.
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New Orleans, Louisiana
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 19, 2011

I requested, and paid for, a room with a view as I had a choice of a room with a view or a non-view room. I was very disappointed when I got to my room as my view is of the roof with all of the air conditions and etc,. I expected a room with a gulf view, I can see the gulf, but barely. I know right across the hall there is a beautiful view as the young people across from my room had the door open while they were throwing ice at one another in the hallway, I guess they had a good time at the pool party today.

Right after I got in my room and saw the disappointment I went right down to the front desk to ask for another room. (Less than 10 minutes time from when I checked in) The girl got on the phone and "supposedly" spoke to a "manager"?? And she said, "sorry that is the only room we can give you. It is not guaranteed what you will have a view of, it can be just a view of the parking garage, a view is a view". (which I also have a great view of...). I said I would wait for a room if needed, and they said they couldn't do anything for me. This was at 2 pm. I have a hard time believing that they could not quickly change my room, as all afternoon people were checking into the hotel....

I am so so disappointed at my stay at this hotel... first impressions are so important and to met the expectations you are expecting... Next time I will probably just stay "next door", I had no problems when I stayed there last time getting a room with a view, what I requested!!! ... O_O

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metairie, Louisiana
2 reviews
5 of 5 stars Reviewed June 17, 2011

Most comfortable bed
Clean Air in room & casino. I'm not a smoker and cigarette smoke is very offensive. Did not have any problem with cigarette smoke

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, June 23, 2011
Ahhhhh… Sleeping like a rock is what our beds are all about. Thanks for the great review! We look forward to your next stay and hope it’s just a relaxing as this one was. Rock on!
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Madison, ms
1 review
5 of 5 stars Reviewed June 17, 2011

My friends and I had a great time at the Hard Rock!! The hotel staff was very friendly and helpful during our trip. We went to the Bret Michaels concert and had a blast! We will definitely be back next year! Thanks for a wonderful weekend!! Shannon Polles

Stayed May 2011, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, June 23, 2011
Fantastic! We love to hear all about your “Fun,fun,fun trip!” We love the excitement displayed in your review and can’t thank you enough for taking time to be kind and writing such warm remarks. Thank you for the awesome review and Rock on!
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Slidell, Louisiana, USA
1 review
5 of 5 stars Reviewed June 16, 2011

Check-in fast and no long lines. There was a heat advisory for the area, but the hotel and casino were very comfortable and cold. The large walk in shower with three showerheads (overhead, front and back). All of the usual amenties, plus great views of the water. Two queen beds loaded with pillows, even enough for my husband’s three. Pools are large and even have seats in the water at the pool bar. Great cabanas with tvs, mini frig and comfortable seating. Food at the restaurants are great and the service was good too. I love to play slots and there are lots of them also if you like to gamble. Highly recommend this hotel, would be hard to find a better one on the coast!

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kostmayer, Manager at Hard Rock Hotel & Casino Biloxi, responded to this review, June 23, 2011
Thanks for the Rock’n review! Nothing motivates us more than hearing such wonderful compliments. We appreciate your decision to stay with us and can’t wait till your next stay. Rock on!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel & Casino Biloxi

Address: 777 Beach Blvd., Biloxi, MS 39530
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Biloxi
#2 Luxury Hotel in Biloxi
#3 Family Hotel in Biloxi
#3 Romantic Hotel in Biloxi
#6 Business Hotel in Biloxi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel & Casino Biloxi 4*
Number of rooms: 325
Official Description (provided by the hotel):
Hard Rock Hotel & Casino Biloxi is a striking 12-story purple and white hotel tower announced by the world's largest Hard Rock Guitar sign. With its modern design, Hard Rock Biloxi boast high cellings, an open casino floor, a sleek nightclub and boutique rooms with walk-in showers. Located in the heart of the Mississippi Gulf Coast, guest can easily access the beach as well as take in spectacular views of the Gulf of Mexico. ... more   less 
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Also Known As:
Hard Rock Hotel And Casino Biloxi
Hard Rock Hotel Biloxi
Hard Rock Biloxi

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