We frequent Margaritaville regularly, and eat at the restaurant every time we're there. We were there Labor Day weekend, Saturday, 8/31/13, @ 1pm. I must say there were at least 30 tables without patrons and (3) - (4) waitresses. Imagine how shock I was shocked when the hostess told us, a party of only (2), would have to wait (20) to (30) minutes for a table, "Because we don't want to overwhelm the Kitchen staff and Wait staff!" Wow, on a holiday weekend!!! We decided to go to the bar just inside the restaurant and order a drink, but the bar tender never asked us in our (20) minutes if we needed a drink! I assume because she was "Overwhelmed!" We got our table at approximate (25) minutes. Our waitress wasn't "Overwhelmed" and our entrees were good, but the overall experience left us with a bad taste in our mouths! I hope this isn't the service and customer appreciation Jimmy Buffet is providing these days!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 3, 2013
usmc_dkl - Thank you for visiting and bringing your experience to our attention. While we are very happy you enjoyed our server and entrees, we sincerely apologize for this being your overall impression of your visit. The issues you describe here should not be what you associate with our place, so we will address your review very seriously with the team.
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Margaritaville Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.