Just returned from a last minute trip to The Grand Biloxi. We live in Atlanta and decided at the very last minute to head down for just a couple of days! Called late afternoon Saturday August 31, 2013 Florence took my call and was very very friendly and helpful (will admit I normally do not stay here) but have in the past. I had 2 free nights compd' and paid for 1 night (Sunday) that was a little expensive but I am sure it was due to being Labor Day Weekend. *** I have not paid for a Harrah's Casino Room in over 15+ years.
It was our Wedding Anniversary and was hoping they would give us an upgrade or do something nice like a bottle of wine but nothing... again going to chalk this up to us making a last minute reservation and it being a holiday weekend. I guess I really shouldn't be shocked since I paid $169 for Sunday night..........
Check in was a breeze (Arrived at 9PM) and the lady that waited on us was very nice. Was giving a regular king smoking room 4th floor last door at the end of the long hall facing the parking deck! Room was nice enough very clean but throughout the night the air condition was banging and banging woke my husband and I both up about 3 times. I called down the next morning and ask if we could change rooms close by so I didn't have to repack and move to far got lucky and was given the room across the hall. Had to call for a new remote the first night and Sunday morning the TV continued to acted up and before I changed rooms couldn't even get the TV volume to turn down or even shut the TV off. I thought the bed's and pillows in both rooms were comfortable, however I wished they would have have a lounging chair or sofa to relax on instead both rooms had a small table with 2 regular chairs.... And my big pet peeve is paying for WIFI over $12.00 per 24 hours - but worst of all it did not work the entire time I was there - the hotel did reimburse me for the charge.....
Okay was just shocked that room service stops either 10 or 11 PM and no room service after 10:30 AM, for breakfast all I wanted was coffee in the am (I slept in) but did just walk down to the little cafe in the lobby for coffee and decided on a chicken salad sandwich which was good.
Saturday evening when we first arrived we did eat in the buffet, food was good and was appealing to the eye a lot of selection -- employees in the buffet were friendly and came by often to refill drinks.
We gambled a little Saturday evening and service was good in the casino also they had a band which I thought was really good.
Played for a little while on Sunday it was quite crowded in the casino was planning on going to the pool too but OMG have never seen so many children at a casino pool so ditched that idea, so went out to explore some of the local shopping areas. I guess because it was a long holiday weekend but I have never seen so many young children at a casino hotel - the children out numbered the adults that were gambling.
Got up early Monday morning to have the breakfast buffet (IT WAS CLOSED) - Was shocked since this was long holiday weekend so off we went to the Beau Rivage to have breakfast...
Had to leave really early Tuesday morning to head home. We have been Total Reward Members for 25+ years I can't really brag on the hotel this trip except to say that all the employees were very friendly including housekeeping... Did not like not having room service available for late night and buffet being closed for breakfast. But I would return but NOT on a Holiday Weekend!
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- Also Known As:
- Grand Biloxi Hotel Biloxi
- Grand Biloxi Casino Hotel And Spa
- Grand Casino Biloxi Mississippi
- Grand Casino Biloxi Ms
- Grand Casino Hotel Biloxi
- Grand Casino In Biloxi