My boyfriend and I stayed a night here to get out of town and use the spa services. We were disappointed because the reason we chose this hotel was for the hot tub and heated pool. (my boyfriend has a bad back and he finds that therapeutic. When we got there the hot tub was drained and the heated pool was way too cold for our tastes. I wish they had noted that on their website, the other hotels we looked at and decided on the Grand were great in the specifics surrounding their pools (one was closed for winter for another few weeks, one had early hours (til 6pm). We could have gone to the hotel that had a huge tub in the room. The tub in our room was maybe even smaller than the small tub we have in our small apartment.
The other reason we opted for this hotel was to get massages. We called that morning and were able to get 2 same time appointments at 6pm that evening. Looking at the website the hours of the spa were listed as closing at 6pm, so I knew we were the last appointments of the day. We arrived promptly at 6 so we weren't able to take advantage of any of the whirling pool or sauna stuff, which was fine with me because most of it is separated by gender, so my boyfriend and I would be separated. I was also disappointed because I thought we would be in the same room for our massage but we weren't. My massage therapist was named Jules and he was truly amazing. I felt so thoroughly relaxed and he got most of the knots out of my neck and shoulders, it was probably one of the best professional massages I've ever gotten. After the massage the manager I'm guessing was one of the few staff members left? Instead of rushing me out she was so hospitable. She offered for me to take a hot shower. I declined, knowing I was probably the only one left holding them up at work and I let her know I was staying at the hotel I could easily just go up to the room and shower. She again offered, with a raw sugar scrub and there was this nice vanity area with a comfy looking arm chair and hair dryer so you wouldn't have to leave with a wet head, so I accepted, enjoyed my shower, she came back made me some hot tea, made me feel so pampered and welcome, I had such a great experience. Unfortunately, when my boyfriend and I were reunited he did not have the same great experience I did. He said his guy was walking around the room half the time, talking about all of the treatments and massages he had done already that day, yawning loudly and quit at 6:36, on the 50 minute, $110 massage. And when he was "working" on him he pretty much just kept leaning on him. While Jules massaged my whole body, used heat wraps on my back, eyes, and feet, my boyfriends bed not only didn't vibrate but was never even turned on to heat. He said the guy hardly used any oils or lotions, and didn't even but the pillow under his ankles. He wasn't even turned over. That really put a sour taste in my mouth, it made me feel guilty for having a great massage when his was terrible, especially when he needs the massage more than I do.
The treatment I got, I was contemplating bringing my mother and sister for a spa retreat weekend. My boyfriends experience worries me because it really is so dependent on who you get. There is only one Jules. My boyfriend definitely got screwed, with no happy ending.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.