I stayed one week from a Monday-Friday and the customer service wasn't good. I booked a king bed room and one wasn't available and they gave me two queen.beds instead. The room wasn't clean and only had 1 chair in the room. I complained about my room not being clean the next day and the lady at front desk.said that she would call housekeeping and let them know. She also asked if I had a do not disturb sign on my door, which I thought was crazy since I'm asking someone to clean my room. Needless to say when I came back to my room it looked the same except my bed was made and I had clean towels. The dinner buffet was good on Monday night but they kept serving the same food for lunch and dinner the next day. We only ate there 2 days because it.was buy one get one free. When I checked out the front desk asked me about my stay and I told her the same thing about my room never being cleaned, she then asked about the door signs again I just left at that point. The rooms are basic hotel rooms. So if u wanna stay somewhere cheap then this is the place and eat everywhere.else.
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- Also Known As:
- Grand Biloxi Hotel Biloxi
- Grand Biloxi Casino Hotel And Spa
- Grand Casino Biloxi Mississippi
- Grand Casino Biloxi Ms
- Grand Casino Hotel Biloxi
- Grand Casino In Biloxi