Stayed at the Grand in late Nov. and although the room was nice enough the check-in was a nightmare. Made reservations on line a few days before arrival and failed to see a note somewhere about a $15.00 charge for early check-in. We packed our luggage to front desk from parking garage at about 2:15PM. Clerk began our paper work and told us of a $15.00 charge that would be added to our room charges as we were 45 min. too early. I explained I had not seen any mention of this charge. She assured me it was there somewhere on the web site. We packed our bags back to parking garage and proceeded to visit and gamble at other casinos until about 7pm. We never saw the inside of the casino in the three days and two nights we stayed. The $15.00 charge they wanted cost them hundreds in the long run! I feel better...lol

On our way to Biloxi i was looking up places to stay and found a great deal at The Grand Casino Biloxi. Although one review almost swayed us to another hotel we took a chance and booked! We were very pleased with everything... Room, service and buffet were excellent! We will be back :)

We stayed at this hotel Thanksgiving week and found the staff to be incredibly helpful. We asked for more towels and they arrived in 5 minutes. Valet was always quick (was very slow numerous times on our last stay several years ago), front desk responsive to every need, and room service very quick too.
Pool and whirlpool area very nice. They really know customer service!
The room we had was large and very nice. Clean and great view of the gulf of mexico.
The new coffee shop and 24 snack bar by the front desk was great to have and we used it constantly.

We were disappointed with this hotel.rooms were very clean and service good but they were small with no mini refrigerator and the television had very few channels.the front desk called us down three times to give our charge card info.Finally the last time they apologized for their repeated requests for our info.all the staff were friendly ans helpful but we were just not impressed with this hotel.