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“Read the fine print. Bad check-in policy” 2 of 5 stars
Review of Harrah's Gulf Coast

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Harrah's Gulf Coast
3.5 of 5 Resort   |   280 Beach Boulevard, Biloxi, MS 39530 (Formerly Grand Biloxi Casino Hotel & Spa)   |  
Hotel amenities
Ranked #18 of 44 hotels in Biloxi
GreenLeadersSilver level
Carterville, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Read the fine print. Bad check-in policy”
2 of 5 stars Reviewed December 9, 2012

Stayed at the Grand in late Nov. and although the room was nice enough the check-in was a nightmare. Made reservations on line a few days before arrival and failed to see a note somewhere about a $15.00 charge for early check-in. We packed our luggage to front desk from parking garage at about 2:15PM. Clerk began our paper work and told us of a $15.00 charge that would be added to our room charges as we were 45 min. too early. I explained I had not seen any mention of this charge. She assured me it was there somewhere on the web site. We packed our bags back to parking garage and proceeded to visit and gamble at other casinos until about 7pm. We never saw the inside of the casino in the three days and two nights we stayed. The $15.00 charge they wanted cost them hundreds in the long run! I feel better...lol

Room Tip: Ask for ocean side for good view.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
1 review
5 of 5 stars Reviewed December 9, 2012

On our way to Biloxi i was looking up places to stay and found a great deal at The Grand Casino Biloxi. Although one review almost swayed us to another hotel we took a chance and booked! We were very pleased with everything... Room, service and buffet were excellent! We will be back :)

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 7, 2012

We stayed at this hotel Thanksgiving week and found the staff to be incredibly helpful. We asked for more towels and they arrived in 5 minutes. Valet was always quick (was very slow numerous times on our last stay several years ago), front desk responsive to every need, and room service very quick too.
Pool and whirlpool area very nice. They really know customer service!
The room we had was large and very nice. Clean and great view of the gulf of mexico.
The new coffee shop and 24 snack bar by the front desk was great to have and we used it constantly.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 30, 2012

We were disappointed with this hotel.rooms were very clean and service good but they were small with no mini refrigerator and the television had very few channels.the front desk called us down three times to give our charge card info.Finally the last time they apologized for their repeated requests for our info.all the staff were friendly ans helpful but we were just not impressed with this hotel.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laredo, Texas, United States
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 28, 2012

My husband and I were driving back from Florida to Texas and got a great rate for the room so we decided to rest there.
The hotel wasn't bad at all! We were on a non-smoking floor so our room didn't smell.
We took a little trip to the casino, it's no Vegas casino but it was fine to have a little fun in. We were there on a Sunday so it was pretty quiet.
Checking in and out was easy and we used the valet, they were efficient and quick.
We had a sandwich and pizza from the little place downstairs by the front desk. The sandwich was really fresh tasting and the pizza wasn't bad either.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 26, 2012

The three of us (wife, daughter, and myself) stayed at the Grand Casino hotel property in Biloxi, MS on a short weekend break. We were very pleased with accommodations and staff. It seemed as if everyone went out of their way to make our stay just perfect. We really enjoyed the casino, the food, the room, the staff. A perfect visit at a very affordable rate.

Room Tip: We were in a double queen on a non-smoking floor. Fantastic.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, Mississippi
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 25, 2012

I was a BIG fan of the original Biloxi Grand that existed before Katrina and remain disappointed that Caesar's Entertainment did not elect to rebuild. Instead, they took the companion hotel across the street and converted a part of it into a small casino. For me, the casino is too small, thus limiting the inventory and number of slots. However, I know others who like the fact that it's small. There is no denying that getting around the Grand property is much easier than in the larger hotels. Valet parking is incredibly close to the check-in desk. The self-parking deck is not overwhelmingly large and makes for an easy walk to the hotel lobby. The lobby is an easy walk to your room, and your room is an easy walk to the casino. For people with limited mobility, I imagine that's a huge plus. I recently stayed in the hotel for the first time in several years. The check in clerk was friendly and assigned me exactly the sort of room I wanted. I remembered the rooms as being very nicely appointed, looking a little luxurious even. My room this time was okay but didn't live up to my memory. The bathroom struck me as dark and lacked a makeup mirror. I also noted that the TV offers few channels, A notice in the room indicated they are in the process of renovating rooms, so perhaps when I go again the room will live up to the room in my memory. I did not eat in any of the food venues, but I did note that the lobby quick order food service offered a nice variety of sandwiches, salads, and desserts.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's Gulf Coast

Address: 280 Beach Boulevard, Biloxi, MS 39530 (Formerly Grand Biloxi Casino Hotel & Spa)
Location: United States > Mississippi > Biloxi
Amenities:
Beach Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Biloxi
#4 Spa Hotel in Biloxi
#7 Casino Hotel in Biloxi
#8 On the Beach Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harrah's Gulf Coast 3.5*
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Also Known As:
Grand Biloxi Hotel Biloxi
Grand Biloxi Casino Hotel And Spa
Grand Casino Biloxi Mississippi
Grand Casino Biloxi Ms
Grand Casino Hotel Biloxi
Grand Casino In Biloxi

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