We stayed at this hotel Thanksgiving week and found the staff to be incredibly helpful. We asked for more towels and they arrived in 5 minutes. Valet was always quick (was very slow numerous times on our last stay several years ago), front desk responsive to every need, and room service very quick too.
Pool and whirlpool area very nice. They really know customer service!
The room we had was large and very nice. Clean and great view of the gulf of mexico.
The new coffee shop and 24 snack bar by the front desk was great to have and we used it constantly.

We were disappointed with this hotel.rooms were very clean and service good but they were small with no mini refrigerator and the television had very few channels.the front desk called us down three times to give our charge card info.Finally the last time they apologized for their repeated requests for our info.all the staff were friendly ans helpful but we were just not impressed with this hotel.

My husband and I were driving back from Florida to Texas and got a great rate for the room so we decided to rest there.
The hotel wasn't bad at all! We were on a non-smoking floor so our room didn't smell.
We took a little trip to the casino, it's no Vegas casino but it was fine to have a little fun in. We were there on a Sunday so it was pretty quiet.
Checking in and out was easy and we used the valet, they were efficient and quick.
We had a sandwich and pizza from the little place downstairs by the front desk. The sandwich was really fresh tasting and the pizza wasn't bad either.

The three of us (wife, daughter, and myself) stayed at the Grand Casino hotel property in Biloxi, MS on a short weekend break. We were very pleased with accommodations and staff. It seemed as if everyone went out of their way to make our stay just perfect. We really enjoyed the casino, the food, the room, the staff. A perfect visit at a very affordable rate.