Biloxi Gulf Coast gaming seems to be recovering from Hurricane Katrina two years ago. The Biloxi Grand Casino has a nice covered parking garage. There is also covered valet parking right in front of the front door to both the casino and hotel front desk.
Our check in was very efficient and painless. We were offered our choice of a room with a Gulf view or a quieter location away from Hwy 90 and Casino Row.
All of the staff we encountered from Amber at the front desk who checked us in (and out) to the personnel at the Buffet, gaming area, and the housekeeping staff were very courteous, pleasant, and helpful.
The Buffet food was good but not as plentiful as before when MGM owned this property. The dining area is spacious.
The Casino area is small, but they are rebuilding across hwy 90 next to the water. It is supposed to be a collaboration between Harrah's and Jimmy Buffet building a Margaretaville Entertainment complex with a casino, hotel, and retail spaces.
It is scheduled to open sometime in 2010. The two overhead walkways over Hwy 90 remain in tact. I guess so that guests will be able to go back and forth between to two Harrah's properties.
They now have a Starbucks in the lobby with pastries and sandwiches.
L.B.’s steakhouse is located next to Starbucks.
They have a bar next to the lobby and swimming pool.
We missed the extra security that MGM had in place that required inserting your room key before being granted access to hotel elevators.
One change we did like was that now the vending and ice machines on each floor are now housed in a room with an enclosed glass entry door. That should help keep the noise down for adjacent rooms.
Our room was clean and well appointed. It had a plasma t.v. and a Sony clock radio with cd player. The dial on the clock radio was kind of bright and we had to cover it up when sleeping.
The room had nice big crown molding and comfortable pillow top bedding. We noticed that there was a lack of, or a missing room directory telling about the property. An in room coffee maker was provided. The bathroom was nicely tiled, and had ample amount of towels, hair dryer, complimentary shower cap and Gilchrist & Soames toiletries. The wall mounted swing out mirror was unlighted and not magnified.
The entrance door did have the usual crack between the bottom of the door and carpet that seems to be the hotel standard. A pet peeve of ours that adds to noise from hallway traffic.
There is a One Dollar charge for local, 800, and 411 calls. ATT&T
operated assisted calls are the cost of the call plus a 25% service charge.
One room up charge that MGM tried to stick on your bill is now missing. (Bottled water in the room.)
One thing that surprised us was Harrah's charges a fee of $11.00 for wireless internet access for 24 hrs.
This really rubbed us the wrong way. In this age of instant communication even most economy motels offer their guests free internet access! This one factor may make us decide to stay at one of the other Casinos on our next trip.
Harrah's needs to rethink their policy of charging for Internet access!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.